Vietnam Holiday - from 3 Apr 2013 – 15 Apr 2013
Dear Travel Vietnam, we can't thank you enough for what has been our best trip every, with every moment a truly great experience, all the planning was well worth it, every flight meet to hotel worked as expected, with all the guides were great and full of so much additional information about Vietnam.
Once again we can't thank you enough and we guarantee we will be back sometime soon
Chris and Anna from United Kingdom
Vietnam Honeymoon - from 08 Apr 2013 – 13 Apr 2013
Sorry for the late reply! After we left Vietnam, we went on to Bangkok and Phuket and only arrived back in Sydney last Thursday. I would like to personally say what a wonderful time we had in Vietnam! Thank you so much to you and the perfect organization of our trip. We really felt that we were looked after by your special guides and drivers. The guides were all lovely, polite and informative. The accommodation was excellent! Especially the Sofitel Metropole - this was by far the most beautiful hotel I have ever stayed in. Thank you for arranging our stay there.
It was a shame we didn't get to meet you in person, but felt that we knew you already from our communications on email!
My husband and I will definitely recommend “Travel Vietnam” to all our relatives and friends!
Just to let you know, I have completed the survey. I would have put excellent (10) for the drivers as well, but it took me some time to get used to all the traffic in Vietnam and the way everyone drives there (i.e. overtaking on an incoming lane :) I was a bit scared at first but eventually got used to it). They are very skilled to get around all those motorbikes! haha!
Thanks again and next time we decide to visit Vietnam, we will be in touch with your company, for sure!
Belinda Lam from Australia
Vietnam Discovery - 05 Apr 2013 – 20 Apr 2013
We had a nice flight back home, and now we are redatto to get back to work. Which is the hardest part or been back home :(
The journey through Vietnam was marvellous and did enjoyed very much! We do appreciate your and all the staff in VTT professional!
Thank you for our discovery of your beautiful country!
Roberta - Claudio - Paola - Fabio
Mrs. Roberta Tione from Italy
Vietnam Holiday - from Apr 6th 2013 to Apr 16th 2013
Dear Nga Vu,
We have successfully returned to home after a unique and wonderful trip to beautiful Vietnam. Thanks to you and all the people that helped us during our visit everything went more than well. Could you do me one more favor please: Could you get me Lok / Luk / whatever the real name of our first quide in Hanoi, e-mail address, thank you. I would like to send him a personal thank you note. Even though (almost, the man in Da Nang/Hoian was the negative exception) all the Vietnam Travel people we had honour to meet are worth our praises and thank you this man was more than good, he is certainly honour to your company and whole off Vietnam.
Another e-mail address I would gladly get is that of your boss as I would like to tell him / her how good people are working for him.
Best Regards, all the best!
Seppo from Finland
Vietnam Holiday - from 31st March to 7th Apr 2013
I just wanted to thank you very much for all your organising. We had a wonderful holiday in Vietnam, thanks to you and your team.
We were so impressed with all the guides and drivers, they were always on time, and made us feel very welcome, and did their very best to keep us informed.
I will recommend you and Vietnam Travel to anyone I know travelling to Vietnam for a holiday.
Owen Jill from Australian
Vietnam, Laos and Cambodia - 05 Mar 2013 – 02 Apr 2013
Lana arranged a magical memorable trip for the 4 of us - the accommodations were everything we hoped for and not only that her attention to detail was amazing - this included a birthday cake for me on my special day and flowers - how very thoughtful! The guides were informative and gave us great insight into the culture of the countries we visited and both drivers and guides acted extremely professionally at all times. The only hiccup we had was with the Cambodia arrangements - there was a breakdown in pickup at the Siem Reap airport and again in Pnom Pehn but was rectified immediately to our satisfaction. I really feel Lana had a good understanding of our needs and wants for the trip and arranged everything accordingly - this is so important when visiting a strange country and being able to rely on her expertise was invaluable. She was always available by email and answered promptly at all times. I am already recommending Vietnam Travel and Lana's services here in Canada to colleagues and friends. It was an exceptional experience. NOTE - regarding the Cambodia rating - the #3 is for the driver who took us to Phnom Pehn - the car was old and had no seat belts even though we specifically asked for them but the driver on the pickup day from the airport was great.
P/s: Hi Lana – I am rested now and back to work – still trying to get over the jet lag! I have send in the feedback survey but just wanted to Thank you again personally for all you did to make our trip so memorable. We had a magical time – all your attention to detail was so greatly appreciated! The accommodations were amazing as was the entire tour arrangement. We have very fond memories of our tour through the three countries and are recommending your services to all our friends and family!
With our sincere appreciation,
Taffy and David Lock from Canada
Vietnam & Cambodia - 06 Feb 2013 – 23 Feb 2013
We had a great tine in Vietnam. EVEN THROUGH THE FLIGHT BACK WAS TIRING, everything went well. We are now adjusting to snow and 2°C. Thanks for the late check out on the date of our departure and the 45$ refund for the Cu Chi tunnels. The 5 hrs. on the last day of the trip was too tiring for all of us. It was a pleasant gesture of refunding us even though there was the no-refund on the cancellation. Once again it was much appreciated.
I also had the pleasure of finally meeting you. We loved our trip seeing your beautiful country and getting to know the culture. I would like to make a special thanks to 2 guides who made our trip especially memorable:
In Sa Pa - Mrs May (Tel: 016774771198). She learned to speak English speaking with the tourists. She was incredibly warm and friendly. The unscheduled trip to her village, meeting her family made it very special. Her pronunciation of English was a lot better than some of the other guides we had.
In Seam Reap - Mr. Maden - he actually changed his program on the last day to take us to the airport. And for the seating arrangements at the Apsara Show he tried very hard to get us good seats up front.
It was the extraordinary efforts of these 2 guides that also made our trip memorable. I would like you to please mention it in your report.
P/s: I also would like to mention that our travel consultant Lana Vien did a fantastic, professional & excellent job of coordinating and efficiently responding to our every change in the planning stage of our vacation. Everything went off so smoothly especial the fact that there was always a guide there every time we came to a new city. All the hotels were good and we were very satisfied with all of our accommodations. I want to than Travel Vietnam for making this vacation a most memorable one (except for the train - that I’d like to forget!!!!). I have already sent your link to 3 of my friends. Thank you ever so much for a wonderful holiday and for the chance to see Vietnam and Cambodia. We will definitely keep in contact with Lana Vien / Travel Vietnam when we want to see Laos!!
Thanks once again.
Maria Krüger from Germany
Cambodia & Vietnam Tour 1 Feb – 12 Feb 2013
Dear Ms. Nguyen,
Thank you for your email.
After having returned from our outstanding vacation, I would like to take this opportunity to thank you and all the tour-guides and drivers for the excellent job. We enjoyed most the guide in Cambodia and Ho Ngoc Thong (Saigon) as well as Tran Thanh Ha (Hoi An).
Both, Ho Ngoc Thong and the guide in Cambodia had an outstanding knowledge which they shared with us, which made the tour in Cambodia and Saigon with Mekong Delta stunning and extremly enjoyable !!
It does not matter, that we could not get an official Harley-Davidson T-Shirt. Now, after having experienced the city and after having seen nearly 6 million small motorbikes, it is more than understandable to me, that there is no official Harley-Davidson dealership in Saigon, yet. But, it doesn't matter. We enjoyed the tour so much, that we will spread to visit Cambodia and Vietnam within our friends and relatives.
We will also recommend VTT - that's for sure ....you were very, very good!
If we would go again, we would make a few slightly changes. We would not go to see Dalat, we would spend more time in Mekong Delta and we would stay in the Mekong Delta overnight to be able to get more of the authentic feeling, how people live there.
We would kindly like to ask you, if you can give our excellent feedback regarding the guides, mentioned above, back to them.
Thanks again, and all the best,
Johannes from Germany.
Vietnam Discovery: 16 Jan 2013 – 02 Feb 2013
Xin chao Lana Anh,
Thank you very much for coordinating our tour of Vietnam. The experience was simply fantastic...thanks to your expertise and flexibility. We are back in Canada in the midst of the winter...current outside air temperature at -15c...We have fond memories of your country, its friendly people and great “cuisine”. Hopefully we will soon be in contact with you again to discover another part of South-East Asia.
Happy New Year
Denis Lepage & Sylvie Georget from Canada
Angkor Wat & North Vietnam from 3 Jan 2013 – 11 Jan 2013
Thank you very much for everything.
We were very satisfied with our trip to two beautiful and interesting Asian countries Cambodia and Vietnam.
Your organisation was excellent, hotels were good (especially hotel in Hanoi which was excellent - location, service, very clean and beautifully designed) cars and drivers excellent.
The only thing that we have been confused was heating in Bamboo hotel in Sa pa. They do have central heating, but they are switching it on for just couple of hours which is definitely not helping during winter time, but during these two days that we spend in Sa pa we realize that heating do not exist for people leaving there and probably hotel is economizing energy. Fortunately we did not get sick, so we could continue our trip to Halong bay. Calipso boat was excellent with very nice people working there.
All the best and thank you one more time
Dubravka from Serbia
Vietnam – Cambodia discovery 30 Dec 2012 – 13 Jan 2013
Thank you for organising our trip to Vietnam and Cambodia and we all had a fantastic time in both countries. Most of us returned to Australia early this week and few people went to Sri Lanka for an extended holiday. I have attached a couple of photos we took at the hotel when we met. It was really nice to meet you in person and wished we had bit more time to have a chat.
Your country is very beautiful and we all enjoyed the many places we visited and the Paradise Cruise in Halong Bay was very special, something we will remember for a very long time. I have to thank you for organising everything to meet our expectations. The choice of hotels and restaurants was excellent. All tour guides were very professional, friendly and made sure that we had a very good time. Please convey our kind regards to all of them, in particular Khoa and Tran who were very caring and friendly.
I certainly will highly recommend your company to our friends who may be planning to visit Vietnam in the future and already given your contact details to a couple of people.
I also like to point out a couple of things for your company to consider in organising future Tours. Many in our group were a bit concerned about the safety of several boat trips we had during the tour. In particular, the one we went to visit the floating village in Siem Reap. We understand that these trips are partly to give a first hand knowledge to tourists about the way of life for people in various parts of the world. The boat we travelled in Siem Reap was driven by a 16-year old kid and was not very good mechanically. Perhaps, in future trips it would be worthwhile to provide life jackets to everyone and contract only those with a good safety record to provide the boats. The other issue was the unnecessary delay and extensive questioning by the Immigration Officers in Siem Reap. They were asking for a letter from the Cambodian Tour Group and felt that we were delayed unnecessary. Some officers at the counters asked for money. Not sure what you can do about these things but something to consider to help promote tourism in that country.
Anyway, these are not criticisms but something that will help improve your business and bring more tourists to your country.
Overall, we had the most enjoyable trip which we will talk about for many years to come. Not sure when but If we decide to visit Vietnam again in the future you will be the first to know about it.
Finally, the ladies told me that you are expecting a baby soon. I like to wish you the very best and a safe arrival of the baby when due. Good Luck and best wishes!! Cheers
Thilak from Australia