Durations 4 Days - 3 Nights
Travel consultant Vicky Phan
Customer name Customer
Address United Nation
Start date 2018-07-31 17:00:00
Finish date 2018-08-04 17:00:00
Vietnam & Cambodia Discovery 17 days 16 nights (from 29 Nov to 15 Dec 2013)
As we came home and we are back at our daily business, we take a brake just to thank you again of our beautiful travel to Vietnam and Cambodia. The travel was designed carefully and met all our expectations and beyond. we enjoyed every day of our travel- the accommodation, transportation on air, sea and land.
Reuven Birger from Israel
Vietnam & Cambodia 25 days from 19 Sept 2013 – 14 Oct 2013
Hello Nga Vu
We are now home after 25 amazing days holiday in Cambodia and Vietnam
I wish to sincerely thank you and the other members of your team (Mary D and Thao Nguyen) for the excellent way in which you organised our travels. We found you very responsive to our requests, quick to reply to any questions and when we changed personnel, it was seamless - the new person just carried on where the last left off. The quality of the accommodation and the quality of the tours that you recommended were fantastic. We really enjoyed the places we stayed and the amazing places we visited.
During our travels we had several different guides and drivers as we changed locations. At all times, guides were on time and made a real effort to make our holiday memorable. The drivers were competent - we always felt safe in their hands.
It was great to meet you when we were in Hanoi. Thank you very much for the wonderful gifts for our wedding anniversary and for choosing Travel Vietnam. Pauline really enjoyed her birthday dinner too.
We have many hundred of wonderful photographs and memories. Vietnam and Cambodia will remain happily etched in our memories for the rest of out lives
Again, THANK YOU VERY MUCH
Kind regards and best wishes
Murray and Lorraine Cain from New Zealand
Essential Vietnam from 11 Oct 2013 – 20 Oct 2013
I just wanted to let you know that we had a fantastic time in Vietnam. Thank you for your help in organising it and looking after us when we were out there. The personal service that we received from you was excellent. This was our first experience with Travel Vietnam and we will be definitely recommending you to friends interested in travelling to Vietnam.
The hotels were all of an excellent standard and all very centrally located. We were very grateful for the mobile phone that your provided us and this became invaluable during the cyclone.
The only comment we would have is that we feel that the Essentials of Vietnam tour should include the Cu Chi caves. We feel this is a very important site to visit in HCMC and we’re pleased that many people had told us to go before we arrived. This trip can easily be done in the same day as the HCMC sightseeing tour.
Please pass on out thanks to the guides and drivers that looked after us during our stay too. We have travelled extensively both independently and through organised tours and this was by the far the best organised trip we have done.
Ms. Caroline Bell from England
Best of the North from 22 June 2013 – 28 June 2013
Hi Thu Hoang,
We would just like to thank you as a family for the best holiday of our lives. We enjoyed every moment and think you have a wonderful country. The tour was well planned, the guides excellent and your help was the best. Thank you so much to make this a wonderful experience. We would like to see other parts of your country when we have money. Thank you for everything you did for us. And then - so sorry that we did not arrive as expected on Saterday morning. Thai air delayed us for 7 hours in Johannesburg, then we missed the connecting flight in Bangkok and sat there for 5 hours before we could fly to Hanoi. We could not phone or contact you and just had to wait until we reached Hanoi to tell our guide. Every thing we did was so interesting and different from what we did before. Once again thank you for your effort in planning this for us, this was for my 60th birthday,and the best birthday ever. Regards Liza Gerber, my partner, my 3 sons and there partners.
Ms. Liza Gerber from South Africa
Vietnam Discovery from 27 Mar 2013 – 11 April 2013
Dear Ms Thu Hoang
I have sent the feedback form back to you with our comments but I must also thank you personally for the care and attention you gave us throughout our contact with you, both prior to our visit and especially during our tour. Our experience on board the Sapaly Express did not spoil our tour simply because you were able to come to our assistance during our ordeal. If we did not have the use of the cell phone so that we were able to contact you our whole trip would have been ruined. Can I apologise also for sending the sms text messages during the middle of the night, I certainly did not expect to receive the instant replies but they certainly helped at such a traumatic time.
Thank you once again.
David from England
HIGHLIGHTS OF VIETNAM 15 days from 19 Sep 2013 – 3 Oct 2013
Thank you for your email !!!!! yes indeed we had a pleasant time in Vietnam !!! thank you so much !! everything that you and Belinda planned for us, and booked for us was fabulous !!!!! every single time our guide and driver were there on time, our guides were wonderful, our accommodation was fantastic, and all of the places we visited were amazing !!!
We certainly do hope to travel to Vietnam again one day, and will most definitely be recommending travel vietnam to anybody and everybody that we can !!!
It was very nice to meet you in Hanoi too, thank you very much for coming to visit us !!!
Stephen and Kim Lubberink from United States
Vietnam tour from 3rd – 23rd Sept 2013
Just wanted to reply to your email and let you know that we've had a WONDERFUL trip!
We have one last day in Saigon, then home early tomorrow. We have thoroughly enjoyed all of our time here, and would like to thank you again for all of your help. We will definitely pass your information on to any/all of our friends and family for any future trips to Vietnam.
Thank you again!
Laura and Dave
Vietnam Holidays 13 days / 12 nights 29 Jul - 10 Aug 2013
Thank you for your mail.
Made it back home, although I would have liked to have stayed in Con Dao Islands!
And thank you again so much for all your invaluable help and follow up throughout the trip.
We will definitely contact you for our next trip to Vietnam (and recommend you to our friends)!
Brent Markley & Ivan Garcia
Vietnam Holidays 15 days / 14 nights from 1st – 15th Aug 2013
We had a wonderful holiday. Thank you.
As we are retired we do not want to run around and be busy every day. So the free days allowed us to wander around at our own pace and discover local places. So staying in one place for a number of days is rewarding.
The aim of this trip was to find more about local street style food. Most visitors are not adventurous enough to try food from street vendors and previously we have stayed in restaurants. There are a number of cooking shows on Vietnam, notably Luke Nguyen - a Vietnamese chef in Sydney, that have increased our interest.
The Taste of Hoi An Food Tour was amazing. Extremely informative and very well presented. We tasted some 42 foods. It is a MUST DO for anyone interested in Vietnamese food.
We also enjoyed the cooking school trip in Ho Chi Minh too. We had to gather plants before cooking and learnt a lot about them too. More hands on and better dishes than the Red Bridge school - but we hear that Red Bridge have developed more since our visit in 2010.
The tour in Nha Trang was worth doing. Different people have different interests - while Helen liked the mud bath it did little for me. Helen had difficulty with the place being a bit slippery underfoot. We both found the after bath hot pool too hot - we would have preferred a cooler pool [not heated, say 28C] to cool down after the bath.
The river dinner was a good last night. We had an excellent table at the front of the boat. Thanks.
We found Nha Trang food was good and cheaper than Hoi An. Ho Chi Minh was at least twice the price for food and beer.
- if we could be sent the Visa form that we fill in on arrival it should speed the process up. It took a long time to get the visa. A prepared form would help I think.
- I am 184cm tall. The car we had to the airport for departure was low. I had to slide forward to stop my head hitting the roof. I would not want to do a longer trip in that car. The mini buses and SUV type vehicles we used last trip were preferable.
- The guides seemed to recommend restaurants that were more expensive. We found local places ourselves and enjoyed the food there. Our aim was to try authentic local food rather than visit places catering mainly for tourists.
- as an aside, the charger I was given for the phone was the wrong size plug, but it was not a problem.
We have recommended you and Travel Vietnam to a number of our friends.
John & Helen Glennie from Australia
Vietnam Insight 8 Days from 11 Oct 2013 – 18 Oct 2013
Dear Mr. Dang,
How are you doing? Just want to inform you that we reached safely back to UAE.
We enjoyed our trip and thank you very much for organising and for re-scheduling the trip last minute. Really appreciate. Travel Vietnam is an excellent travel agency and I'm much impressed with the facilities you provide.... mobile, etc...The tour guides were very good and helped me all the time. Not forgetting the drivers.
Thank you once again.
Simi from India
Vietnam Holidays from 19 Oct to 4 Nov 2013
Dear Mrs. Lana Vien,
Thank you very much for asking, we had a save flight back to Switzerland.
I will of course do the online survey, but my wife and myself wanted to say to you thanks a lot for the perfect organization of our holiday trip in Vietnam. Everything went smooth, tour guides and pick up worked like swiss clocks and we enjoyed your country very much. Vietnamese people are really friendly!!
The only feedback for you to take into consideration for changing is:
- the stop when driving from and to Halong Bay was both the same. It would have been nice to stop at least once in another place.
- if wished by the guests, would be nice to have tour guides on the same table for lunch breaks. (Instead of sitting on another table) But we had the feeling that tour guides are instructed differently by the travel agency.
Thanks again for a wonderful experience.
Hans & Iris from Switzerland
Vietnam Holidays - 01 Oct 2013 – 17 Oct 2013
Hi Van Anh
Many thanks for all the arrangements you made for our holiday in Vietnam and also thanks for the souvenir gifts.
It was quite an experience for me and I'm glad that I was there even though I struggled with pain in my knees(arthritis) throughout my tour. I went there with one luggage but returned with 1 luggage and 3 large bags with all the purchases I made for family and friends.
I would not hesitate to recommend you to my friends when they wish to visit Vietnam.
I will forward your email to my tour friends for their comments.
Wishing you the best in your future.
Jimmy Sim from Singapore
Vietnam Holiday - 11 Aug – 21 Aug 2013
Dear Nga Vu,
Back home and back to work!
We would like to say thank you for the organization of the trip, the changes you made and you help.
Our experience in Vietnam was great.
We will recommend it to our friends and also Travel Vietnam and yourself as travel consultant!
All the best
Agnes & Domènec from Spain
Vietnam & Cambodia Discovery - 1 Aug 2013 to 15 Aug 2013
Thank you for your interest!
We returned home with all your colours e perfumes.
We have seen a lot of beautiful end interesting places and met and known kind e smiling people.
A special thanks to you and to all guides: very professional friendly and helpful.
Danilo Lamperti and his party
Vietnam Holidays - 23 July 2013 – 2 August 2013
Hi My Tran
We had a very pleasant flight back home although I wish we were still travelling in Vietnam! I have just filled in the survey. This is what I wrote:
- Our trip was outstanding! We were very pleased with how well organized it was. Our guides and drivers were all excellent. Each of our guides were very helpful, knowledgeable, friendly and caring. Giap in Hanoi even managed to retrieve a blouse that I left on the overnight train from Sapa ( I was astounded that he got it back and was very grateful !!!).
Our accommodations were wonderful and we were really impressed by our rooms and the excellent food. We were amazed at the quality of the food even on small boats in Halong Bay and on the Eco Tour in Hoi An!!
We especially enjoyed our trek in Sapa and our Eco Tour in Hoi An. We are so glad the Eco Tour was included because it gave us a chance to actually experience what some Vietnamese people do in their daily life.
We were delighted that we found your company by chance on the net! We will happily recommend Travel Vietnam to anyone we meet who is planning to travel to Vietnam. Thank you so much My Tran for organising such an incredible trip to your beautiful country!
Thank you again for doing such a great job organising our fabulous trip. We loved every minute of it!
Lainey and Tony Ponsford from Canada
Vietnam & Cambodia Discovery - 15 Jun 2013 – 29 Jun 2013
My husband and I were very impressed with the excellent quality of service that we received from Travel Vietnam and would be happy to recommend it to others.
Everything was organized perfectly, the financial process was hassle-free, and the guides were very knowledgeable. We appreciate all of your hard work!
Best, Georgina Scarlata and Michael Wellmeier
Mrs. Georgina Scarlata from USA
Vietnam Highlights - 10 Jun 2013 – 18 Jun 2013
It was my intention to write to you and to thank you for the wonderful trip organized by you and your agency all was perfect and well organized.
Your country is a beautiful country and the population nice and very very polite. I hope we could come again even if the distance is a lot.
I have already done the survey and everything was excellent for us the structures the organizations the guided and the population. Thanks for having given us this big opportunity.
Should you need anything from Italy side let us know we are at your disposal give all our best wished to the wonderful guides.
With Warm Regards,
Mrs. Gabriella Longhi from Italia
Vietnam Holidays - 06th May – 12nd May, 2013
My Wife and I would like to thank you and your company for an unforgettable holiday in Vietnam. Everything was just perfect. The hotels were amazing as were your guides and drivers. Even with the little problem whilst in Halong bay everything worked out with the cooperation of the Captain of the ship who made a special journey back to shore to pick up my wife's medication after the storm had been cancelled leaving us with nothing but what we were wearing as we had left all our belongings with your driver because we thought we were only going out for the day. Again THANK YOU and I will recommend you to all our friends plus a write up on Trip advisor
Thanks Again Warmest Regards Alison and Roy Keepin
Alison and Roy Keepin
Grand Vietnam - 4 May 2013 – 19 May 2013
Dear Ms Dinh,
I have completed the feedback as requested. It was so nice to meet you and please accept our sincere gratitude for ensuring we were cared for and provided with such gracious and knowledgeable guides. We are indebted to them for the knowledge we have brought home about your beautiful country and the appreciation we now have for the history and culture of your country. We would be very happy to provide a testimonial for you and your company.
Our best regards
Keith and Karen Cain
Mrs. Karen Cain from Australia
Vietnam Holiday - from 3 Apr 2013 – 15 Apr 2013
Dear Travel Vietnam, we can't thank you enough for what has been our best trip every, with every moment a truly great experience, all the planning was well worth it, every flight meet to hotel worked as expected, with all the guides were great and full of so much additional information about Vietnam.
Once again we can't thank you enough and we guarantee we will be back sometime soon
Chris and Anna from United Kingdom
Vietnam Honeymoon - from 08 Apr 2013 – 13 Apr 2013
Sorry for the late reply! After we left Vietnam, we went on to Bangkok and Phuket and only arrived back in Sydney last Thursday. I would like to personally say what a wonderful time we had in Vietnam! Thank you so much to you and the perfect organization of our trip. We really felt that we were looked after by your special guides and drivers. The guides were all lovely, polite and informative. The accommodation was excellent! Especially the Sofitel Metropole - this was by far the most beautiful hotel I have ever stayed in. Thank you for arranging our stay there.
It was a shame we didn't get to meet you in person, but felt that we knew you already from our communications on email!
My husband and I will definitely recommend “Travel Vietnam” to all our relatives and friends!
Just to let you know, I have completed the survey. I would have put excellent (10) for the drivers as well, but it took me some time to get used to all the traffic in Vietnam and the way everyone drives there (i.e. overtaking on an incoming lane :) I was a bit scared at first but eventually got used to it). They are very skilled to get around all those motorbikes! haha!
Thanks again and next time we decide to visit Vietnam, we will be in touch with your company, for sure!
Belinda Lam from Australia
Vietnam Discovery - 05 Apr 2013 – 20 Apr 2013
We had a nice flight back home, and now we are redatto to get back to work. Which is the hardest part or been back home :(
The journey through Vietnam was marvellous and did enjoyed very much! We do appreciate your and all the staff in VTT professional!
Thank you for our discovery of your beautiful country!
Roberta - Claudio - Paola - Fabio
Mrs. Roberta Tione from Italy
Vietnam Holiday - from Apr 6th 2013 to Apr 16th 2013
Dear Nga Vu,
We have successfully returned to home after a unique and wonderful trip to beautiful Vietnam. Thanks to you and all the people that helped us during our visit everything went more than well. Could you do me one more favor please: Could you get me Lok / Luk / whatever the real name of our first quide in Hanoi, e-mail address, thank you. I would like to send him a personal thank you note. Even though (almost, the man in Da Nang/Hoian was the negative exception) all the Vietnam Travel people we had honour to meet are worth our praises and thank you this man was more than good, he is certainly honour to your company and whole off Vietnam.
Another e-mail address I would gladly get is that of your boss as I would like to tell him / her how good people are working for him.
Best Regards, all the best!
Seppo from Finland
Vietnam Holiday - from 31st March to 7th Apr 2013
I just wanted to thank you very much for all your organising. We had a wonderful holiday in Vietnam, thanks to you and your team.
We were so impressed with all the guides and drivers, they were always on time, and made us feel very welcome, and did their very best to keep us informed.
I will recommend you and Vietnam Travel to anyone I know travelling to Vietnam for a holiday.
Owen Jill from Australian
Vietnam, Laos and Cambodia - 05 Mar 2013 – 02 Apr 2013
Lana arranged a magical memorable trip for the 4 of us - the accommodations were everything we hoped for and not only that her attention to detail was amazing - this included a birthday cake for me on my special day and flowers - how very thoughtful! The guides were informative and gave us great insight into the culture of the countries we visited and both drivers and guides acted extremely professionally at all times. The only hiccup we had was with the Cambodia arrangements - there was a breakdown in pickup at the Siem Reap airport and again in Pnom Pehn but was rectified immediately to our satisfaction. I really feel Lana had a good understanding of our needs and wants for the trip and arranged everything accordingly - this is so important when visiting a strange country and being able to rely on her expertise was invaluable. She was always available by email and answered promptly at all times. I am already recommending Vietnam Travel and Lana's services here in Canada to colleagues and friends. It was an exceptional experience. NOTE - regarding the Cambodia rating - the #3 is for the driver who took us to Phnom Pehn - the car was old and had no seat belts even though we specifically asked for them but the driver on the pickup day from the airport was great.
P/s: Hi Lana – I am rested now and back to work – still trying to get over the jet lag! I have send in the feedback survey but just wanted to Thank you again personally for all you did to make our trip so memorable. We had a magical time – all your attention to detail was so greatly appreciated! The accommodations were amazing as was the entire tour arrangement. We have very fond memories of our tour through the three countries and are recommending your services to all our friends and family!
With our sincere appreciation,
Taffy and David Lock from Canada
Vietnam & Cambodia - 06 Feb 2013 – 23 Feb 2013
We had a great tine in Vietnam. EVEN THROUGH THE FLIGHT BACK WAS TIRING, everything went well. We are now adjusting to snow and 2°C. Thanks for the late check out on the date of our departure and the 45$ refund for the Cu Chi tunnels. The 5 hrs. on the last day of the trip was too tiring for all of us. It was a pleasant gesture of refunding us even though there was the no-refund on the cancellation. Once again it was much appreciated.
I also had the pleasure of finally meeting you. We loved our trip seeing your beautiful country and getting to know the culture. I would like to make a special thanks to 2 guides who made our trip especially memorable:
In Sa Pa - Mrs May (Tel: 016774771198). She learned to speak English speaking with the tourists. She was incredibly warm and friendly. The unscheduled trip to her village, meeting her family made it very special. Her pronunciation of English was a lot better than some of the other guides we had.
In Seam Reap - Mr. Maden - he actually changed his program on the last day to take us to the airport. And for the seating arrangements at the Apsara Show he tried very hard to get us good seats up front.
It was the extraordinary efforts of these 2 guides that also made our trip memorable. I would like you to please mention it in your report.
P/s: I also would like to mention that our travel consultant Lana Vien did a fantastic, professional & excellent job of coordinating and efficiently responding to our every change in the planning stage of our vacation. Everything went off so smoothly especial the fact that there was always a guide there every time we came to a new city. All the hotels were good and we were very satisfied with all of our accommodations. I want to than Travel Vietnam for making this vacation a most memorable one (except for the train - that I’d like to forget!!!!). I have already sent your link to 3 of my friends. Thank you ever so much for a wonderful holiday and for the chance to see Vietnam and Cambodia. We will definitely keep in contact with Lana Vien / Travel Vietnam when we want to see Laos!!
Thanks once again.
Maria Krüger from Germany
Cambodia & Vietnam Tour 1 Feb – 12 Feb 2013
Dear Ms. Nguyen,
Thank you for your email.
After having returned from our outstanding vacation, I would like to take this opportunity to thank you and all the tour-guides and drivers for the excellent job. We enjoyed most the guide in Cambodia and Ho Ngoc Thong (Saigon) as well as Tran Thanh Ha (Hoi An).
Both, Ho Ngoc Thong and the guide in Cambodia had an outstanding knowledge which they shared with us, which made the tour in Cambodia and Saigon with Mekong Delta stunning and extremly enjoyable !!
It does not matter, that we could not get an official Harley-Davidson T-Shirt. Now, after having experienced the city and after having seen nearly 6 million small motorbikes, it is more than understandable to me, that there is no official Harley-Davidson dealership in Saigon, yet. But, it doesn't matter. We enjoyed the tour so much, that we will spread to visit Cambodia and Vietnam within our friends and relatives.
We will also recommend VTT - that's for sure ....you were very, very good!
If we would go again, we would make a few slightly changes. We would not go to see Dalat, we would spend more time in Mekong Delta and we would stay in the Mekong Delta overnight to be able to get more of the authentic feeling, how people live there.
We would kindly like to ask you, if you can give our excellent feedback regarding the guides, mentioned above, back to them.
Thanks again, and all the best,
Johannes from Germany.
Vietnam Discovery: 16 Jan 2013 – 02 Feb 2013
Xin chao Lana Anh,
Thank you very much for coordinating our tour of Vietnam. The experience was simply fantastic...thanks to your expertise and flexibility. We are back in Canada in the midst of the winter...current outside air temperature at -15c...We have fond memories of your country, its friendly people and great “cuisine”. Hopefully we will soon be in contact with you again to discover another part of South-East Asia.
Happy New Year
Denis Lepage & Sylvie Georget from Canada
Angkor Wat & North Vietnam from 3 Jan 2013 – 11 Jan 2013
Thank you very much for everything.
We were very satisfied with our trip to two beautiful and interesting Asian countries Cambodia and Vietnam.
Your organisation was excellent, hotels were good (especially hotel in Hanoi which was excellent - location, service, very clean and beautifully designed) cars and drivers excellent.
The only thing that we have been confused was heating in Bamboo hotel in Sa pa. They do have central heating, but they are switching it on for just couple of hours which is definitely not helping during winter time, but during these two days that we spend in Sa pa we realize that heating do not exist for people leaving there and probably hotel is economizing energy. Fortunately we did not get sick, so we could continue our trip to Halong bay. Calipso boat was excellent with very nice people working there.
All the best and thank you one more time
Dubravka from Serbia
Vietnam – Cambodia discovery 30 Dec 2012 – 13 Jan 2013
Thank you for organising our trip to Vietnam and Cambodia and we all had a fantastic time in both countries. Most of us returned to Australia early this week and few people went to Sri Lanka for an extended holiday. I have attached a couple of photos we took at the hotel when we met. It was really nice to meet you in person and wished we had bit more time to have a chat.
Your country is very beautiful and we all enjoyed the many places we visited and the Paradise Cruise in Halong Bay was very special, something we will remember for a very long time. I have to thank you for organising everything to meet our expectations. The choice of hotels and restaurants was excellent. All tour guides were very professional, friendly and made sure that we had a very good time. Please convey our kind regards to all of them, in particular Khoa and Tran who were very caring and friendly.
I certainly will highly recommend your company to our friends who may be planning to visit Vietnam in the future and already given your contact details to a couple of people.
I also like to point out a couple of things for your company to consider in organising future Tours. Many in our group were a bit concerned about the safety of several boat trips we had during the tour. In particular, the one we went to visit the floating village in Siem Reap. We understand that these trips are partly to give a first hand knowledge to tourists about the way of life for people in various parts of the world. The boat we travelled in Siem Reap was driven by a 16-year old kid and was not very good mechanically. Perhaps, in future trips it would be worthwhile to provide life jackets to everyone and contract only those with a good safety record to provide the boats. The other issue was the unnecessary delay and extensive questioning by the Immigration Officers in Siem Reap. They were asking for a letter from the Cambodian Tour Group and felt that we were delayed unnecessary. Some officers at the counters asked for money. Not sure what you can do about these things but something to consider to help promote tourism in that country.
Anyway, these are not criticisms but something that will help improve your business and bring more tourists to your country.
Overall, we had the most enjoyable trip which we will talk about for many years to come. Not sure when but If we decide to visit Vietnam again in the future you will be the first to know about it.
Finally, the ladies told me that you are expecting a baby soon. I like to wish you the very best and a safe arrival of the baby when due. Good Luck and best wishes!! Cheers
Thilak from Australia
Vietnam Holiday 5 Jan – 17 Jan 2013
We have just returned home from our wonderful trip to Vietnam. We enjoyed every minute of our time in your beautiful country. Fusion Maia was outstanding as were our day trips.
We loved our time in HCMC too. Every aspect of the trip was so well organised. Thank you for your attention to detail. This trip has given us a taste of Vietnam and we plan on coming back to explore the north and will definitely be in touch with you to help plan our next trip.
Would you please pass on our thanks to our guides, Mr Khanh (Da Nang/Hoi An) and Mr Luda (HCMC). They were both outstanding and went out of their way to help us. We have many wonderful memories. Once again, thank you.
The Waugh/Kennedy families.
Tim Waugh from Australia
Vietnam vacation 15 days: Danang – Saigon – Mekong – Phu Quoc from 22 Dec until 5 Jan 2013
Hello Mary D
Now it’s a couple of days since we arrived at home after our holiday in Vietnam.
It has been a fantastic trip, we have been enjoying ourselves during the hole holiday, and has learned a lot about Vietnam.
All of us want to thank you for being very nice, professional and quick in your response to us. We felt very much taken care of.
So, thank you, and may be we will be in touch some other time
PS Yesterday, a friend came to me asking for advice for going to Vietnam. I recommended you if she wanted to get in contact with a travel agency
Helene Falch & family from Norway
VIETNAM HOLIDAYS - 23/12/2012 – 2/1/2013
Dear Ms. Thu,
How are you. Well we are back to our place of work and would like to thank you once again for all your help and efforts in making our holiday the most memorable one for us. We thoroughly enjoyed ourselves and would not hesitate to recommend you to our friends who would like to visit Vietnam. It was very thoughtful of you to provide us with a mobile during our stay. Thank you again for this. We loved all the hotels, guides and facilities provided. The only thing we thought what could be worked on is the time we have spent on the airports while travelling within Vietnam, especially after the trip from Halong Bay the waiting time was a bit too long.
A small mistake on the part of the tour guide in Saigaon, was dropping us off at the International airport terminal, when we had to take a domestic flight to Hanoi. It was a bit of an inconvenience to us.
Once again we thank you and look forward to visiting Vietnam again and visiting places which we have not done in this tour.
Vietnam & Cambodia - 22 Dec 2012 – 3 Jan 2013
We just landed at Dubai airport. To start with, I need to thank you and Travel Vietnam for the excellent arrangements. We had a perfect vacation!!
The overall arrangements during the trip were excellent. I was particularly impressed by Lana who was efficient and always very prompt and relevant in her replies to my queries. The quality of hotels was up to the expected standard. Victoria Angkor at Siem Reap was easily the best with very high standard of rooms, food and service (it was well worth the additional cost). Although the rooms at Riverside Bamboo Resort at Hoian were spacious, the other amenities and services were very average (the location was also not very convenient). The guides at all the locations were very good. However, Mr Chung at HCMC deserves a special mention. He did his best to show us the maximum possible in the limited time available. He also gave very good advice on the shopping areas and restaurants to visit on our own time in the evening. Mr Pasquale in Siem Reap was also very knowledgeable and enthusiastic. His efforts ensured that we went on the Angkor Wat balloon ride although it had been cancelled on the scheduled day due to windy conditions. I chose Travel Vietnam purely based on my hunch (without any references) and the confidence provided by Lana. I fully realise that vacations can never be perfect but this was as close as it can get! On hindsight, we certainly have no regrets. I would not hesitate to recommend Travel Vietnam to my friends would certainly use them again. Thank you
Philip from India
Vietnam Discovery 26 Nov – 14 Dec 2012
I can’t believe we’ve been home again for almost two weeks after our wonderful holiday in Vietnam. I’m still working on “Viet time” and keep having flashbacks to all the great things we did.
I can’t thank you enough for organising such a memorable trip for us. NOTHING went wrong during the whole trip and the whole experience far exceeded our expectations.
The hotels were fabulous – all in convenient locations and of a terrific standard. The Renaissance in Hue was a standout and we lost ourselves in the Art Deco feel of the place as well as the luxury of the whole establishment. I don’t think I’ve ever been more pampered than on the Paradise Peak Cruise on Halong Bay – it was simply magnificent.
Air Vietnam flights were great – efficient and comfortable They even let us on with MUCH more baggage than we should have had!
Our guides were fantastic – professional and caring and all went “that extra mile” to ensure we did and saw everything we wanted to. Could you please pass on our thanks to Lan in Hanoi, Hieu in Hue, Tin in Dalat and Hau in Saigon. Australian tour guides could learn much from them all.
Our memories of Vietnam will stay with us forever. ..the fascinating culture, beautiful and diverse scenery, delicious food, great shopping , but most of all the people. Everywhere we went we were greeted with a smile and a sense of fun and happiness.
It was great to meet you on our arrival in Hanoi and we were really touched by your gift and the effort you took to see us personally. Please be assured that I will be recommend your company to all I know who contemplate a trip to Vietnam and we look forward to returning one day to see the parts of your beautiful country we missed this time.
Fond regards and thanks once again for the best holiday of my life.
Carol from Australia
Vietnam highlights 13 days from 21 Dec 2012 until 3 Dec 2012
Both my wife and I want to thank you for the perfect management of our tour in Vietnam .
Our only complaint was that the car you provided us in Saigon and Can Tho was too large but with very limited leg room and very uncomfortable in the long trip to can tho and back.
The cars in Hanoi, Sapa and even Hoi An were much more comfortable. We were very satisfied with all 4 guides especially Hieu is Saigon. All drivers were very good, and the hotels were perfect.
Elish. And zwi Vromen from Israel
Vietnam Discovery (14 days) - From 27 Nov 2012 to 10 Dec 2012.
We are back in Spain. The whole trip was wonderful and we hope in the future, to have the opportunity to travel with you again. We want to thank you for the gift that you did us and for your visit at the hotel.
Thanks again, Merry Christmas and Happy New Year
León and Cristina from Spain.
Vietnam & Cambodia (15 days) - From 12 Nov 2012 to 26 Nov 2012.
I would llike to thank you for doing a good job of our recent trip. We were all very pleased with our guides, especially with regard to Garry's feelings in the DMZ area. All of our hotel accommadtions were very good. Hope all is well with you.
Beverly from USA
Vietnam & Cambodia 16 days from 29 Oct until 13 Nov 2012.
Thank you for your greetings and thank you for your consideration. We had a wonderful time in Vietnam and will always remember it.
Anna and Kai from Sweden
Southern Vietnam - From 12 Nov 2012 to 28 Nov 2012
Dear Ms Lana Anh,
Thank you for organizing a most enjoyable visit to your beautiful city and to the Mekong Delta. Mr. Hau was knowledgeable and did everything in his power to make our visit instructive and enjoyable. Mr Hoa was a very reliable, courteous and skillful driver. We had a great time in their company. It was a most memorable experience.
Jean and Louise Renard from Canada
Vietnam Discovery (19 days) - From 6 Nov 2012 to 24 Nov 2012.
Firstly, I would say all was great as you can see by my ratings and so only offer these comments as positive feedback to assist you to make your business the best it can be.It was wonderful to have an English speaking guide with us so much but to make even better they could be prepared to make suggestions for options that are not typically tourist and help access local culture more when there are gaps in the day. In general I found Vietnamese people reluctant to make suggestions and would sort of give a nothing answer if pressed to make a judgement. Given people living in the particular area have better knowledge than me I found this at times frustrating. Also guides seemed reluctant to assist the tourist with advising the price that should be paid for something and assist with the bargaining. This is not a criticism but a general comment as I would praise all the guides for all their assistance & knowledge sharing. In particular I would like to praise Hai who was our guide in Hoi Ann/Hue who provided a level of care & professionalism beyond that of his job and was very caring. Finally, I like to particularly mention Miss My Tran who was wonderful in every respect and very patient and efficient with all my questions/ requirements. Our trip went so smoothly and exactly as I asked. I believe you are lucky to have employees such as Miss My Tran and Hai. Look after them! thank you for sharing your lovely country with us.
Pamela & Tom Webber from Australia
Angkor Wat & North Vietnam - From 03 Oct 2012 to 11 Oct 2012
I would like to mention the outstanding performance of Van Anh as travel consultant. She was absolutely amazing, very professional and approachable. She managed to set up everything for us in a very short time quickly replying to all the emails, always providing us with options and solutions. Throughout the trip she kept in touch with us making sure everything was going well and that was great, we felt we were being well accompanied by her. She was very kind and friendly the all-time and we really appreciate the efforts she did. We wish her all the best.
Keep the great job!
Ricardo & Filipe from Portugal
Vietnam discovery 11 days - From 30 Sep to 10 Oct 2012.
Thank you for organising a wonderful holiday for us. We are very happy with all your arrangements and had a wonderful time in your country.
Our guide in Hanoi – Son – was very good. He was enthusiastic and very informative, we enjoyed our time with him. He was a pleasure to be with. The guide in Ho Chi Minh city was good and the guide in Hoian was OK but not as good as the others.
We will definitely recommend you to all of our friends and encourage them to go to Vietnam.
Thank you again.
Louise from Australia.
Thailand Holidays (11 days) - From 27 Sep 2012 to 7 Oct 2012
Dear Mr. Alan,
We arrived home safely, after our great time we all had in Thailand, thanks to you and all the team that was involved in the operation.
I am very satisfied and more than happy I decided to do the trip with your company.
I am sure that in the future we shell do the same with you, hopefully next year.
Thanks again from all of us in Israel.
Yaron Pick from Israel
Best of the North (6 days) - From 1 Oct to 6 Oct 2012.
Robyn and Myself absolutely love Vietnam.
Our Trip was just brilliant. The Tour Guide ' Gaip ' was the best and we loved him.
We are coming again within 12 months for sure as it was just breathtaking.
We cannot stop talking about it
Thank you for an outstanding trip
David and Robyn from Australia
Vietnam Holiday - August 21st 2012 - September 5th 2012
Dear My Tran,
How are you doing? Here everything is allright (means very busy working!).
As promissed i would give you a short summary of our stay in Vietnam.
Overall we loved again our stay in Vietnam and the time of two and a half week went very fast.
The first days staying in Hanoi was good to get used to the hot temperatures. We liked the hotel and we were very happy to meet you in the lobby of the hotel.
The stay at Halong Bay (2 nights) was a bit disappointed. We had a romantic idea of the surroundings but it is just to much touristic. Too many boats staying (overnight) at the same spot and overall it was very noisy, for example at 9pm the Karaoke went on......uhhhh we are at Halong Bay, one of the most unique places on earth??!
It was good we spent 3 days at Halong Bay because the full day we went on a smaller boat and sailed and kajakked with the guide along the bays. That was really nice!
The boat we were staying on was also a bit disappointed because the cabin was very small and the food was not that good. Friends of us stayed on a bigger boat (luxury paradise) and after all we preffered staying on that boat and pay some more.
Then we went for our stay in Hoi An (about 9 days) and the Victoria Beach resort is really very good! Beside that we loved the beach, walking for more than a hour and meeting just a few friendly fisherman. The old town we spent every night and having dinner at our favorite restaurants "good morning Vietnam" and "Morning Glory".
Of course we were also a good client of the cloth shop "A Dong Silk" just like three years ago i bought two suits and some jackets. Marielle also bought severall dresses, so we are dressed for the next years!
The last two days in How Chi Min was ok, maybe just one day to long afterall but we went for massage and a haircut so time flies. The hotel was in the good area of How Chi Min but the quality was less than the hotel in Hanoi, but ok no problem.
So afterall it was worth coming back to Vietnam. I have planned to come back in 2015 (than i can buy new suits again) and stay again in Victoria Beach Hoi An and in combination with Victoria Sapa it will be a nice time again!
Thank you very much for your support, kind regards to your colleaques and i added just two pictures as a little gift.
Keeping in touch!!
Vietnam Highlights - August 21st 2012 - September 2nd 2012
My husband and I were extremely happy with the planning of our trip and also with the accommodation, guides and drivers. Everyone was very professional in their assistance and we would not hesitate in recommending your company or using your services on our next visit to your country.
Thank you for your email. I am back at work today after a very pleasant trip. My only problem was in HCMC on the return – I went to get into the van at the airport, put my foot on the step and heard a loud crunch and a terrible pain went through my foot….nearly passed out.
I have broken a bone in the bottom of my foot and am now in plaster from my toes to just under my knee!
I hobbled around for the last two days in HCMC but really couldn’t do very much so stayed in the hotel and went to the hospital when I got back to Australia.
I did advise Hai, our guide, of the problem, but wasn’t sure at that stage what I had done, whether it was broken or not.
Anyway, I also wanted to thank you for a wonderful trip. You planned it very well – everything was perfect . The hotels were excellent as were the guides and drivers.
My only comment would be with regard to the day trip to Vung Tau. I think it would be best to travel there and back by ferry as the trip home by car is too long. It is good if you haven’t been to Vietnam before and it enables you to see the countryside but in my instance, I would have preferred to come home by ferry.
You did a great job My and my husband and I thank you very much for your help and professionalism – we will certainly book through your company again when travelling to Vietnam/Cambodia or Laos.
Gaye Macdonald-Smith from Australia
Vietnam Vacation 17 days from 06 Aug 2012 to 22 Aug 2012
My children and I arrived safe to the USA last night. I wanted to thank you for coordinating an amazing trip to Vietnam. My cultural and historical knowledge of my birth country has been enhanced as a result of your meticulously planned trip. Again thank you and I will spread the word and refer you to my friends who wish to visit Vietnam. I also returned your loaner cell phone to the taxi driver before departing for USA and hope you have it back. Wishing you a productive and fun week!
Now that I am home, I wanted to take this opportunity to thank you for your outstanding service. Your guides and drivers were informative, friendly and timely. Our travel within Vietnam was coordinated and executed by your company perfectly. I must say that I was concerned about our continued movement throughout Vietnam. However, our comfort, safety and interests were highlighted and exceeded our expectations. Providing a telephone for our use and your immediate response to our frequent calls was a great assistance and a comfort to know that you were only a phone call away. Your continued attentiveness and assistance was much appreciated and made us feel safe. Your country is beautiful, interesting and fun. I will tell you that I have already recommended your services to a friend that is considering travel to Vietnam. Please feel free to use me has a reference if need be.
Thank you again for your outstanding service and assistance.
Robert A . Spelke
The Law Office of Robert A. Spelke
1614 20th Street, N.W.
Best of the North from 17 Aug 2012 – 23 Aug 2012
Thank you for your welcoming home email. We had a fantastic time on our Tour of the North in Vietnam. I have just finished filling out you survey and I will thoroughly recommend your company Vietnam Today to all our friends. We were very impressed with your company's attention to detail and the care shown to us by your Guides and Drivers. The accommodation was excellent and the food great ( although we were a little sick when we first arrived).- Thank you for your concern. One day we would love to travel back to Vietnam and do some more exploring. Thank you once again for all your help.
Ron and Lynne Hulm Minyama, Queensland Australia
BANGKOK & VIETNAM DISCOVERY (23 days) - From July 13th 2012 to August 5th 2012
Dear Mr. Lap,
Safe at home and already back to work in the Netherlands, we are looking back to a wonderful tour through your country. The landscape, the cities, the people, everything was so great and beautiful. Thanks to yourself and the tour guides (esp. with Mong in Hanoi and Tran in Saigon we had a lot of fun), the organization was so smooth and professional, that we had no worries at all. That also contributes to a perfect holiday.
Thank you very very much for all that you've done to make this tour a success, as it starts with you and your itinerary. It was a full program but very diverse and enough time to relax now and then. Also the hotels were well chosen and diverse.
We really appreciated your own visit to us in the Hanoi hotel and that you brought us these presents. That was a real surprise!
We would like to thank you again for all your support and we promise that, for any future visit to Asia, we come back to you and your company to help us with a tour.
Best regards from our family!
Michel, Marjan, Imeldo, Jurriën and Bibi Kwaak
Vietnam Honeymoon – 18 days
Dear Nga Vu,
We send this email to congratulate you by the tour that you have organized for us. We thank you for your effort and the effort of all your team. We are very pleased with the tour: your professionalism, the organization, the staff who greeted us so kindly...
It has been a great experience.
We take this opportunity to send you some pictures. One of them with Mr. Son in Hanoi and the other with Ms. Tran in Saigon. I ask you that you send them with all our love.
Also we want to propose an improvement in your website. Something very simple like including a section where you may post pictures of your customers during the tour that they (we) send you at the end. We believe that the web would be more attractive and friendly.
Jordi & David
Vietnam & Cambodia Vacations - From 30 Jul 2012 to 8 Aug 2012.
Dear Lana Anh,
I enjoyed my time in Vietnam and Cambodia very much and will certainly come back for more. Trip planning was excellent and all guides were always punctual and very helpful. I do not have any complaints at all and will certainly recommend your agency to friends. Maybe next time I find a few people in Dubai who would like to come with me. I also want to see Myanmar and Laos.
Also enjoyed our dinner very much – nice little restaurant in deed. I arrived safely back to Dubai after a long wait at Saigon airport (next time I go for multiple entry visa).
Everything worked fine with the luggage, VN checked it through to Emirates. Actually felt a bit sad having only 2 days in Siem Riep (very nice place). Hotel was great – fantastic location – big pool but had no time to use it…
Wish you all the best and good business in the future and hopefully we will meet again next time – then I show you more secret little restaurants in dark alleys…
Kind regards from hot Dubai (today only 38°C)
Vietnam Vacation - 17 Jul 2012 – 03 Aug 2012
Hello Ms. Le Anh,
Vietnam was a fabulous trip for us, full of strong emotions and pleasant invcontri. You are a wonderful people.
First of all I thank you and Le Anh and Dao Vi that you have been my first contact and you were fabulous, very professional and you have fulfilled all my requests ..
Thanks and a big hug.
I also thank all your team certainly worked very hard so that our holidays are fabulous.
I thank our guide who has accompaniato min in the tour explaining everything so easy and clear speaking perfect Italian, thanks Min you kindly send me your e-mail that I missed, thank you.
In the coming days I will send your judgment on the link you sent me.
If I can be useful and help from Italy, do not hesitate to contact me I will be very happy to collaborate with you.
Write me when you do not know what to do, get your news will be for me a moment of happiness greetings and kisses Valter
Mr. Valter Calo from Italia
Vietnam & Cambodia - 17 July 2012 – 26 July 2012
Dear Ms. Lana Anh,
I would like to congratulate you for the trip!!! Everything turned out to be EXCELLENT! My parents and my sisters were very very happy with the trip. We really enjoyed every part of it. The itinerary and activities were all very nicely planned and organized. The places were incredible, the tour guides, the restaurants, everything. We really enjoy our vacations and I was very happy to have chosen you and your company to provide us with your services. Everything was first class service. The attention of the tour guides, the drivers, having water available at all times, their disposition towards us.
I also wanted to thank you for everything!!! After several emails back and forth you were able to meet our needs :) We also wanted to thank you for the little gift you gave us. We thought it was very nice of you. We loved everything. It was also a nice gesture you pass to our hotel to meet us :)
I would also like to recommend you Paradise Cruises. It was THE BEST!!!! The boat was in excellent conditions, the rooms were very nice and clean, the food was delicious, the services very very good. We loved it!!!
I will definitely recommend your services and company to my friends!! It was a pleasure travelling with you.
Hope you keep doing great! It was very nice meeting you.
Alejandra from Monterrey, Mexico
Vietnam & Cambodia - June 26th 2012 – July 7th 2012
We were all very happy with our holiday in Vietnam and Cambodia. The service provided both before and during our holiday was excellent and I would definitely be recommending your Travel Agency to anyone who was traveling to Vietnam and Cambodia. All the services provided accommodation, guides, drivers meals etc. were first class and very reasonably priced. Ms. Nga was so patient with all our enquiries and so friendly when we finally met her her in person in Hanoi. We were sorry we did not have more time in Hanoi, felt another day would have been wonderful. As far as the service on the boat at Halong Bay is concerned I cannot thank you enough - it was amazing, we could not believe the wonderful food they presented at every meal and the friendly staff made it a memorable experience. Of all the hotels we stayed in our favorite was Ancient House, Hoi An.
Denise Oades from Australia
Vietnam & Cambodia Discovery - 10 May to 20 May, 2012
Hi Thao / My,
I would like place on record our sincere thanks for organising our tour to Vietnam and Cambodia.
We had a wonderful time seeing and learning about Vietnam and Cambodia.
The tour guides were very knowledgeable and helpful and assist with all our requirements.
I would also like to thank you for the wonderful gift we received as well as the birthday cake for my wife on her birthday.
I would certainly recommend your company to anyone wishing to visit Vietnam.
Sydney van Heerden
From South Africa
Vietnam Cambodia holiday 25th Feb to 12th Mar 2012
We are still savoring the wonderful experiences we had on our three week journey to Cambodia and Vietnam. We were most impressed with the attention to detail and warm hospitality shown by your staff and the guides you chose to lead us. We appreciated your flexibility and expert advice in designing an itinerary so we could travel as a couple rather than join a larger group. Traveling in Cambodia and Vietnam is such a pleasure. The people, culture, natural beauty, and historical sites combined to offer all the elements we look for in a perfect vacation. We look forward to working with you and Vietnam Travel Today in designing our next vacation to Southeast Asia.
We appreciate your excellent help.
Vietnam holiday 24th Dec 2011 – 6th Jan 2012
First, I want to thank you for a fabulous trip that you set-up for me! Your team is very professional and fun. The mobile phone was very helpful to me. I thoroughly enjoyed everything about Viet Nam, sans the horrible train ride to and from Lao Cai, & hope to return again The cooking class was a great experience. Thank you for adding that. I absolutely love Hue. It was my favorite city on the stop and the hotel Gerbera is top notch!! I loved all my guides, especially Tue and Quang. Tue is so smart and his English is the best. I learned so much from that man. What an asset to Viet Nam Today Travel. And Quang saved the day in Saigon. He is just a lovely young man, very professional and extremely fun and funny. He made me laugh the whole time and treated me like I was family. The woman in Mekong was so sweet too. I do not remember her name.
Can you help me here? Le in Sa Pa was great too, because he is really enmeshed with the tribal people and they seem to like and trust him very much.
Seriously, your team is just great.
Thank you! Thank you!
Tammy From Spain
Laos & Vietnam Adventure 24th Jan to 6th Feb 2012
Hi Tuan Phan,
We arrived Spain on Sunday.
I didn't contact you before, because I had a lot of work in my work.
We write to inform you that all were ok, and we enjoy a lot.
Just let you know that was great. The guides were very friendly and very attentive, they did all for us.
Thank you very much too for the presents, we like very much.
Vietnam and Laos countries are very beautiful and different from ours, so it was a very enjoyable and rewarding, to return again.
Also let you know that we had a problem with the customs office of exit, when we entered Laos, paid the visa, they put the entry stamp, like everything to do the guide, we did not check the passports, and in my passport had not the enter seal, then in Vientiane, the police wanted that I must to return to the top (customs were we enter to Laos) for me to put the seal, if not, could not get out of Laos, at the end we solve it by paying $ 100. I paid and we take the flight.
Anna from Spain
Best of the North - 16 Apr 2012 – 21 Apr 2012
Dear Nga Vu,
I am afraid the e-survey does not open. But just to let you know everything was perfect about the trip - the guides (including your husband), the drivers, hotel choices and all the beautiful places we visited. I will recommend to friends your travel agency, or more specifically you to arrange their holiday in Vietnam.
Best regards from Finland
Tim Bedford from Finland
Vietnam & Cambodia 16 days/15 nights, from 6 Apr 2012 – 21 Apr 2012
We have so much appreciation for you! You were created an absolutely amazing trip to Vietnam and Cambodia for us. You were instrumental in making such incredible memories for my sister and I. Our trip went very smooth and the little issues we had were always solved by you immediately. We are so happy that you were there to assist when needed! Please feel free to send this email onto your superior. You did such a fantastic job... you deserve recognition!
Our hotels on our itinerary were always very nice and clean. Two of our favorites were the River Beach Resort in Hoi An and the Angkor Holiday Hotel in Siem Reap. Both were simply amazing for food, service, value and decor.
Also, Our guides were all wonderful and received top scores on the evaluations. Three guides went above and beyond our expectations. I would like to make special mention of them to encourage you to continue with their services. I will write separate emails to you on each of them so that I can cc them on as well.
The three outstanding guides were:
Pa May Phuong - Sapa
Bui Van Hau Luda - Mekong Delta
Sene Maray - Cambodia
Thanks again, Nga!! I will definitely be posting a very positive review on trip advisor for you and your company!
Kathi and Joanne from Canada
Best of Vietnam 10 days - from 9 Apr to 18 Apr, 2012
Our guide Phuket (Phuoc) was fantastic. It is because of her that we all agree HCM was the favorite part of our trip. We really enjoyed meeting My Tran when we arrived in Hanoi,her efficiency in organizing our tour was very impressive. We also appreciate the honesty in our over payment to the company. My parents are planning a trip to Vietnam in the near future and we will most certainly be recommending you all to them. Thank you all very much
Fox-Smith Family from Australia
Vietnam Discovery 12 days - from 31 Mar – 1 Apr, 2012
We did mean to email you sooner than this but life returned to its usual hectic pace on our return home. We would like to thank you for the wonderful trip we had in Vietnam which exceeded our expectations.
We were overall very pleased with our guides (and drivers) who did make the trip very informative, fun and thoroughly enjoyable:-
Anh in Hanoi was very polite, accommodating and informative. I guess as she is relatively young and "new" to her role, it was at times a little challenging to understand her, requiring perhaps more concentration on our part. She did however provide us with an informative and enjoyable experience of Hanoi.
The Halong Bay cruise was fantastic! The staff and activities were all great - the cooking class was a real bonus! We would have done 2 nights instead of one if we had known…..
Mr Huang in Hue was a gem! His enthusiasm certainly rubbed off on us making Hue one of our favourites - his knowledge of the history, passion for the subject and easy-going manner made this part of our tour thoroughly memorable. His friendly nature meant the kids felt quite comfortable asking him questions - this would suggest they were actually listening and were interested!!
The free time in Hoi An was well appreciated. A rest, some shopping and some lovely food and photos.
In Ho Chi Minh City, we were greeted at the airport by Mr Hao who did seem rather serious initially. Our first impressions were obviously incorrect (think his glasses were broken and he wasn't quite himself) as over the next 3 days, we really appreciated his knowledge of the region which he imparted with a great sense of humour while he entertained us with his many anecdotes. He even managed to persuade us to try the various wines including snake wine!! The kids felt very comfortable with him and he did seem to go out of his way to make sure we were looked after. The Mekong Delta was another one of our favourite highlights.
If there was a negative part to the whole trip it was perhaps the restaurant in Tay Ninh. The food was very average (perhaps the least appetising of our entire trip) and the staff was certainly not typical of our experience in Vietnam - one female member of staff actually informed us that a certain brand of beer was unavailable then proceeded to serve it to other tables - I am quite certain that it was not a language problem…. I understand that being a relatively small village that it is the only "restaurant" suited to tourists but in hindsight we would have been happy to skip Cao Dai Temple in Tay Ninh altogether.
Overall, we had a fantastic tour and would be very happy to recommend Travel Vietnam to friends and family. The customised tour with our own guide, driver and transport meant we weren't under any pressure to meet "deadlines" and were free to enjoy the sights/experiences at our own pace. The choice of accommodation was also excellent.
Thank you once again for putting together a great itinerary and tour.
Denise Koong and Philip James from Australia.
Central & South Vietnam - Apr 10th 2012 to Apr 20th 2012
I had a fantastic time. You did an excellent job arranging everything on short notice and taking care of my requests…Pleas pass this on to your supervisor - they need to know what an excellent job you did When any of my friends want to travel to Vietnam your are the only person whom I will let them be set up by.
Thank you so much!!
Mr. Tony Zanatta from Canada
Vietnam Highlights - 8 Mar – 18 Mar, 2012
Dear My Tran,
We were very impressed with the whole package offered by TRAVEL VIETNAM .... from the initial detail and attention from the Travel Consultant ... thru to all of the guides and drivers . All very good . The standard of the accommodation ... all very good and well located (as recommended by our travel consultant who asked us the right questions and made good recommendations accordingly ) The food generally in Vietnam was a highlight including all of the meals that were included in our package . Many thanks for all of your excellent service . We will be happy to reccommend Vietnam Travel and hope we will be back to see more (Cambodia and Laos ?? ) sometime in the near future .
Douglas Moxon and Cissy Yee
Best of the north 9 days (from 7 Mar to 12 Mar 2012)
This is Lillian and John. We have been back for a few weeks now. We just wanted to write to you to thank you for the great experiences we had during our tour. Thank you to VTT for taking such good care of us and allowed us to enjoy a very smooth trip. When we return, we will definitely contact you again. Hope things are well in Hanoi! Have a wonderful day!
Vietnam, Cambodia and Laos Experience 21 days - 24th Feb to 15th Mar 2012
we just arrived in Italy from our tour in Indochina.
Our trip has been very nice and we have been completely satisfied by your organization.
I and my wife want to thank you and all the guides and drivers of our trip very much!!!
Surely I will suggest your company to my friends, interested into travelling across Vietnam, Cambodia and Laos.
Thank you very much again and… good luck for your motherhood.
Aldo and Evelina DELL’ORO
Vietnam & Cambodia 8 days - January 2012
We just came back from out trip today. It was a wonderful experience and thank you and your company for arranging our tour. Everything was perfect and you have arranged everything as per the tour plan. Our family had a really memorable holiday experience.
Thanks and all the best,
Vietnam discovery 16 days from 7 Jan 2012 to 22 Jan 2012
Hello Ms. Mary,
we returned home safely after our Vietnam-travel.
At all times our guides and drivers were present upon arrival and we never had any problems being lost. Due to the mobile phone we were able to contact them in times outside of their service.
We were able to visit and see all of the travel program points you offered. They were shown and described in depth by our guides. We had very good contact to all guides and drivers.
It was a very interesting time even (and expected) it was no relax tour.
Especially the first days were very busy and the trip in the night train to Sapa and the trip back to Hanoi was a bit inconvenient (no heating in the train, the beds were a bit clamp, very early arrival).
It was quite an experience to see how your country recovered after the war time. We enjoyed that our travel time was just before the tet-festival and we were able to see all the beautiful decorations and the crowds of lucky people. We were impressed on the heavy traffic in the cities.
Please consider this as a first comment. After all impressions have settled we may send more comments.
Helga and Helmut
Vietnam Discovery: 1st Jan 2012 – 15th Jan 2012
We have just returned home from our holiday in Vietnam. I would like to say that your company has done a fantastic job and the guides were awesome.
My family had a great time and most of that is due to the very well organized tour, we didn't have one single problem.
We found the guides to be very friendly , knowledgeable and they organized everything for us.
All I can say is THANK YOU, GREAT JOB.
Once again thanks for a great holiday.
Mr. Grant Williams from Australia
Vietnam & Cambodia – 18days from 17 Dec 2011 to 04 Jan 2012
Dear Nga Vu,
Just wanted to let the sales team director know how much we appreciated working with Miss Nga Vu of your company in arranging our recent travel tour of Vietnam and Cambodia. Miss Vu was very competent and professional. She was able to address numerous questions in detail that we presented to her over the many months of planning this vacation which was very helpful in our decision making process. She showed and provided exemplary customer service and provided us with a lot of confidence that we had made the right choice in selecting your travel company. I hope that she receives the recognition that she justly deserves for outstanding representation of your company. We will most definitely recommend and use your company again for any future travels that we my make to Southeast Asia.
John Roy from USA
Myanmar Discovery - 22 days from 19 Dec 2011 to 10 Jan 2012
Dear Nga Vu,
Thanks for the wishes. I got back to work this morning so have only seen your email now.Thank you for organising my Myanmar trip. I had a wonderful time!Wonderful people and country. Still a long way to go in terms of tourism and infrastructure butthat will happen now that the country is moving forward.In terms of organising and service I must complement VTT for superior delivery.Hope to use your services in the future and I will recommend your company to others traveling to your wonderful country.Roz
Roz Wooldridge from South Africa
Vietnam & Cambodia 14 days - From 24 Dec 2011 until 6 Jan 2012
Dear Mary D
We wanted to thank you for arranging the most amazing trip of our lives for us!
You and your team were so professional in putting together a trip including everything we wanted to see and do.
Travelling in a foreign (non-English speaking) country is often daunting - but there was a friendly driver to meet us at every stop, and a very knowledgeable guide at every destination.
Our Vietnam and Cambodia trip was so wonderful, we have recommended it to all our family and friends.
We found the country to be clean, the people friendly and helpful, it was not too expensive and the food was amazing!
We also got engaged on our last day at Angkor Wat - it was a very special day for us!
Our every day was filled with new adventures...
Herewith a brief list of our encounters:
Hanoi was amazing! We loved the old quarter, temples, war history museum, shopping and water puppet show. Simply wondering around the streets and watching the people was fun.
Halong Bay was simply breath-taking! We could not get enough of the scenery. It is a must !!!
Hoi An was definitely our favourite city. We could not get enough of this place - the old quarter was incredible, the old buildings and little shops were so authentic. The fact that they do not allow vehicles in this part made it so peaceful and one could enjoy the sounds and smells of the little shops far better. We rode around on bicycles and felt so safe, we had beautiful clothes made, did a fun cooking course at Gioan, walked along the river illuminated by colourful lanterns at night and had a massage at our lovely hotel spa (this was our favourite hotel!!). We regret not having another day at this destination! My Son was very interesting but our feeling was that if people are also going to Angkor Wat then My Son isnt neccesary as the tombs are far more impressive at Angkor Wat. Hue was not a highlight on our list, maybe because it rained all day - but we did enjoy seeing the Citadel and the Puppet King's Tomb.
We spent New Year's eve in Saigon (Western New Year) and the whole city was illuminated by lights and lanterns and there was even a fireworks display on the river at midnight. We also enjoyed the big market, where the shopping was great and we got to taste delicious fruit that we had never seen before. This city has a lovely vibe to it. The location and quality of the hotel was great as we were within walking distance to many of the Museums and restaurants.
We visited the Cu Chi tunnels and valued the history that we learned about - it's worth the visit. Duncan absolutely loved it as he is a history enthusiast and he got to shoot a machine gun.
The Mekong Delta was wonderful! It was incredible to see how people live on the water, and walking among the small industries gave us a much better perspective of daily life in this area .
We travelled to Phnom Penh by boat and saw more floating villages and rural life.
We visited the Killing Fields and museum at Phnom Penh, this was a very disturbing experience, very sad that a genocide happened there so recently. We regret not having time to visit the royal palace; it looked very impressive from the outside. We enjoyed watching the people dance and exercise along the river in the late afternoon. If time allows it, people should try and have 2 nights here.
We do not recommend taking a boat to Siem Reap - it was 8hrs long, hot, cramped and uncomfortable. Rather fly!
Siem Reap was absolutely incredible!!! The many old temples are amazing to see, each with it's own unique story and character. Our favourites were Angkor Wat where we watched the sun rise, Angkor Tom with the giant stone faces, and Ta Prohm with the trees growing over the ancient ruins. Pub street is also not to be missed, it was very festive and the food was great.
Overal, we felt the tour you designed for us was very well run. Having the drivers and guides made life much easier for us to get around without wasting a lot of time. Most of the guides were exceptional with their manner, and their knowledge was wonderful. Our best guides were from Hanoi and Ho Chi Minh. The hotels were lovely, well located and the breakfasts were delicious.
We will cherish our memories from our Vietnam & Cambodia trip forever - and hopefully one day, we will be able to bring our children to come and experience this wonderful destination!
Lisl Riley & Duncan Drew from South Africa
Vietnam, Laos & Cambodia discovery 21 days - 7 Nov 2011 to 27 Nov 2011
Dear Ms Mary D,
We are all back in Canada now and just have pictures and memories of our wonderful trip to visit your country.
We all had a great holiday and enjoyed it all so much. There was so much to see and experience and all our guides were helpful and friendly.
We have a great picture of all of us in your office that day when we met.
I have been talking about our trip to my friends and am giving your company and your name to anyone who is interested in taking a similar trip.
Thank you so much again for a very good time and hope that others will visit Vietnam and enjoy as much as we did.
Judith buruk from Canada
Vietnam & Cambodia discovery 20 days - 3 Dec 2011 to 22 Dec 2011
We are now back home, we had a lovely time in Vietnam and Cambodia.
Thank you so much for organizing such a smooth running trip.
Our trip was made more enjoyable by the professionalism and friendliness of all the guides you organized for us.
We will highly recommend your company if any of our friends are planning to visit your beautiful country.
Wishing you a very happy new year.
Moonie, Umesh, Shreeya and Nayan
EXCLUSIVE INDOCHINA DISCOVERY - from 12 Dec 2011 to 29 Dec 2011
Both Zac and I enjoyed our trip. It was well put to-gether and we thank you for all your efforts and professionalism. You offered us a superior product and will recommend your agency to others. Here are a few suggestions:
Myanmar - First of all we did not know that this was a CASH only economy and therefore was not fully prepared.. Lucky for us we had $120.00 and of that we had to pay $20.00 for our departure tax. We used the $100.00 for tips to our guides, drivers and porters. It was a very stressful period for us as we only enjoyed breakfast and did without lunches and dinners. We would have liked to have spending monies with us for souvenirs. I recommend that you prepare a checklist of Things to Know Before You Go for all of your international clients.
For us tipping is rewarding for good service, however; because we had so many different guides, drivers and service handlers ( busy boys, hotel maids, cyclo drivers etc) it became a bit too much with the constant preparation for finding monies to tip, complciated by the fact hat we had to deal with so many different currencies. Each day we ending up tipping at least five or more individuals. This detracted from the vacation. You may wish to include a general porterage in your package for the services paid for. This constant pressure to find monies for tipping was a bit too much and distracting from enjoyment of the vacation. For example, when we travelled to China in 2009 we were only responsible for tipping our guide - all other service providers were taken care of by the tour company.
Other than that, I would have enjoyed a day at the spa or a stay at a luxurious beach or lakeside resort for a couple days. I also suggest that you include some very contemporary stuff as well - a visit to a modern art gallery etc as options. Mandalay was a disappointment especially the tour to Palace etc. We loved Bagan and seeing Rangoon. We enjoyed our tour of Vietnam and Cambodia.
Thanks again for the opportunity to give you our feedback.
Customer from United Nation.