Durations 4 Days - 3 Nights
Travel consultant Vicky Phan
Customer name Customer
Address United Nation
Start date 2018-07-31 17:00:00
Finish date 2018-08-04 17:00:00
Vietnam & Cambodia Discovery 17 days 16 nights (from 29 Nov to 15 Dec 2013)
As we came home and we are back at our daily business, we take a brake just to thank you again of our beautiful travel to Vietnam and Cambodia. The travel was designed carefully and met all our expectations and beyond. we enjoyed every day of our travel- the accommodation, transportation on air, sea and land.
Reuven Birger from Israel
Vietnam & Cambodia 25 days from 19 Sept 2013 – 14 Oct 2013
Hello Nga Vu
We are now home after 25 amazing days holiday in Cambodia and Vietnam
I wish to sincerely thank you and the other members of your team (Mary D and Thao Nguyen) for the excellent way in which you organised our travels. We found you very responsive to our requests, quick to reply to any questions and when we changed personnel, it was seamless - the new person just carried on where the last left off. The quality of the accommodation and the quality of the tours that you recommended were fantastic. We really enjoyed the places we stayed and the amazing places we visited.
During our travels we had several different guides and drivers as we changed locations. At all times, guides were on time and made a real effort to make our holiday memorable. The drivers were competent - we always felt safe in their hands.
It was great to meet you when we were in Hanoi. Thank you very much for the wonderful gifts for our wedding anniversary and for choosing Travel Vietnam. Pauline really enjoyed her birthday dinner too.
We have many hundred of wonderful photographs and memories. Vietnam and Cambodia will remain happily etched in our memories for the rest of out lives
Again, THANK YOU VERY MUCH
Kind regards and best wishes
Murray and Lorraine Cain from New Zealand
Essential Vietnam from 11 Oct 2013 – 20 Oct 2013
I just wanted to let you know that we had a fantastic time in Vietnam. Thank you for your help in organising it and looking after us when we were out there. The personal service that we received from you was excellent. This was our first experience with Travel Vietnam and we will be definitely recommending you to friends interested in travelling to Vietnam.
The hotels were all of an excellent standard and all very centrally located. We were very grateful for the mobile phone that your provided us and this became invaluable during the cyclone.
The only comment we would have is that we feel that the Essentials of Vietnam tour should include the Cu Chi caves. We feel this is a very important site to visit in HCMC and we’re pleased that many people had told us to go before we arrived. This trip can easily be done in the same day as the HCMC sightseeing tour.
Please pass on out thanks to the guides and drivers that looked after us during our stay too. We have travelled extensively both independently and through organised tours and this was by the far the best organised trip we have done.
Ms. Caroline Bell from England
Best of the North from 22 June 2013 – 28 June 2013
Hi Thu Hoang,
We would just like to thank you as a family for the best holiday of our lives. We enjoyed every moment and think you have a wonderful country. The tour was well planned, the guides excellent and your help was the best. Thank you so much to make this a wonderful experience. We would like to see other parts of your country when we have money. Thank you for everything you did for us. And then - so sorry that we did not arrive as expected on Saterday morning. Thai air delayed us for 7 hours in Johannesburg, then we missed the connecting flight in Bangkok and sat there for 5 hours before we could fly to Hanoi. We could not phone or contact you and just had to wait until we reached Hanoi to tell our guide. Every thing we did was so interesting and different from what we did before. Once again thank you for your effort in planning this for us, this was for my 60th birthday,and the best birthday ever. Regards Liza Gerber, my partner, my 3 sons and there partners.
Ms. Liza Gerber from South Africa
Vietnam Discovery from 27 Mar 2013 – 11 April 2013
Dear Ms Thu Hoang
I have sent the feedback form back to you with our comments but I must also thank you personally for the care and attention you gave us throughout our contact with you, both prior to our visit and especially during our tour. Our experience on board the Sapaly Express did not spoil our tour simply because you were able to come to our assistance during our ordeal. If we did not have the use of the cell phone so that we were able to contact you our whole trip would have been ruined. Can I apologise also for sending the sms text messages during the middle of the night, I certainly did not expect to receive the instant replies but they certainly helped at such a traumatic time.
Thank you once again.
David from England
HIGHLIGHTS OF VIETNAM 15 days from 19 Sep 2013 – 3 Oct 2013
Thank you for your email !!!!! yes indeed we had a pleasant time in Vietnam !!! thank you so much !! everything that you and Belinda planned for us, and booked for us was fabulous !!!!! every single time our guide and driver were there on time, our guides were wonderful, our accommodation was fantastic, and all of the places we visited were amazing !!!
We certainly do hope to travel to Vietnam again one day, and will most definitely be recommending travel vietnam to anybody and everybody that we can !!!
It was very nice to meet you in Hanoi too, thank you very much for coming to visit us !!!
Stephen and Kim Lubberink from United States
Vietnam tour from 3rd – 23rd Sept 2013
Just wanted to reply to your email and let you know that we've had a WONDERFUL trip!
We have one last day in Saigon, then home early tomorrow. We have thoroughly enjoyed all of our time here, and would like to thank you again for all of your help. We will definitely pass your information on to any/all of our friends and family for any future trips to Vietnam.
Thank you again!
Laura and Dave
Vietnam Holidays 13 days / 12 nights 29 Jul - 10 Aug 2013
Thank you for your mail.
Made it back home, although I would have liked to have stayed in Con Dao Islands!
And thank you again so much for all your invaluable help and follow up throughout the trip.
We will definitely contact you for our next trip to Vietnam (and recommend you to our friends)!
Brent Markley & Ivan Garcia
Vietnam Holidays 15 days / 14 nights from 1st – 15th Aug 2013
We had a wonderful holiday. Thank you.
As we are retired we do not want to run around and be busy every day. So the free days allowed us to wander around at our own pace and discover local places. So staying in one place for a number of days is rewarding.
The aim of this trip was to find more about local street style food. Most visitors are not adventurous enough to try food from street vendors and previously we have stayed in restaurants. There are a number of cooking shows on Vietnam, notably Luke Nguyen - a Vietnamese chef in Sydney, that have increased our interest.
The Taste of Hoi An Food Tour was amazing. Extremely informative and very well presented. We tasted some 42 foods. It is a MUST DO for anyone interested in Vietnamese food.
We also enjoyed the cooking school trip in Ho Chi Minh too. We had to gather plants before cooking and learnt a lot about them too. More hands on and better dishes than the Red Bridge school - but we hear that Red Bridge have developed more since our visit in 2010.
The tour in Nha Trang was worth doing. Different people have different interests - while Helen liked the mud bath it did little for me. Helen had difficulty with the place being a bit slippery underfoot. We both found the after bath hot pool too hot - we would have preferred a cooler pool [not heated, say 28C] to cool down after the bath.
The river dinner was a good last night. We had an excellent table at the front of the boat. Thanks.
We found Nha Trang food was good and cheaper than Hoi An. Ho Chi Minh was at least twice the price for food and beer.
- if we could be sent the Visa form that we fill in on arrival it should speed the process up. It took a long time to get the visa. A prepared form would help I think.
- I am 184cm tall. The car we had to the airport for departure was low. I had to slide forward to stop my head hitting the roof. I would not want to do a longer trip in that car. The mini buses and SUV type vehicles we used last trip were preferable.
- The guides seemed to recommend restaurants that were more expensive. We found local places ourselves and enjoyed the food there. Our aim was to try authentic local food rather than visit places catering mainly for tourists.
- as an aside, the charger I was given for the phone was the wrong size plug, but it was not a problem.
We have recommended you and Travel Vietnam to a number of our friends.
John & Helen Glennie from Australia
Vietnam Insight 8 Days from 11 Oct 2013 – 18 Oct 2013
Dear Mr. Dang,
How are you doing? Just want to inform you that we reached safely back to UAE.
We enjoyed our trip and thank you very much for organising and for re-scheduling the trip last minute. Really appreciate. Travel Vietnam is an excellent travel agency and I'm much impressed with the facilities you provide.... mobile, etc...The tour guides were very good and helped me all the time. Not forgetting the drivers.
Thank you once again.
Simi from India
Vietnam Holidays from 19 Oct to 4 Nov 2013
Dear Mrs. Lana Vien,
Thank you very much for asking, we had a save flight back to Switzerland.
I will of course do the online survey, but my wife and myself wanted to say to you thanks a lot for the perfect organization of our holiday trip in Vietnam. Everything went smooth, tour guides and pick up worked like swiss clocks and we enjoyed your country very much. Vietnamese people are really friendly!!
The only feedback for you to take into consideration for changing is:
- the stop when driving from and to Halong Bay was both the same. It would have been nice to stop at least once in another place.
- if wished by the guests, would be nice to have tour guides on the same table for lunch breaks. (Instead of sitting on another table) But we had the feeling that tour guides are instructed differently by the travel agency.
Thanks again for a wonderful experience.
Hans & Iris from Switzerland
Vietnam Holidays - 01 Oct 2013 – 17 Oct 2013
Hi Van Anh
Many thanks for all the arrangements you made for our holiday in Vietnam and also thanks for the souvenir gifts.
It was quite an experience for me and I'm glad that I was there even though I struggled with pain in my knees(arthritis) throughout my tour. I went there with one luggage but returned with 1 luggage and 3 large bags with all the purchases I made for family and friends.
I would not hesitate to recommend you to my friends when they wish to visit Vietnam.
I will forward your email to my tour friends for their comments.
Wishing you the best in your future.
Jimmy Sim from Singapore
Vietnam Holiday - 11 Aug – 21 Aug 2013
Dear Nga Vu,
Back home and back to work!
We would like to say thank you for the organization of the trip, the changes you made and you help.
Our experience in Vietnam was great.
We will recommend it to our friends and also Travel Vietnam and yourself as travel consultant!
All the best
Agnes & Domènec from Spain
Vietnam & Cambodia Discovery - 1 Aug 2013 to 15 Aug 2013
Thank you for your interest!
We returned home with all your colours e perfumes.
We have seen a lot of beautiful end interesting places and met and known kind e smiling people.
A special thanks to you and to all guides: very professional friendly and helpful.
Danilo Lamperti and his party
Vietnam Holidays - 23 July 2013 – 2 August 2013
Hi My Tran
We had a very pleasant flight back home although I wish we were still travelling in Vietnam! I have just filled in the survey. This is what I wrote:
- Our trip was outstanding! We were very pleased with how well organized it was. Our guides and drivers were all excellent. Each of our guides were very helpful, knowledgeable, friendly and caring. Giap in Hanoi even managed to retrieve a blouse that I left on the overnight train from Sapa ( I was astounded that he got it back and was very grateful !!!).
Our accommodations were wonderful and we were really impressed by our rooms and the excellent food. We were amazed at the quality of the food even on small boats in Halong Bay and on the Eco Tour in Hoi An!!
We especially enjoyed our trek in Sapa and our Eco Tour in Hoi An. We are so glad the Eco Tour was included because it gave us a chance to actually experience what some Vietnamese people do in their daily life.
We were delighted that we found your company by chance on the net! We will happily recommend Travel Vietnam to anyone we meet who is planning to travel to Vietnam. Thank you so much My Tran for organising such an incredible trip to your beautiful country!
Thank you again for doing such a great job organising our fabulous trip. We loved every minute of it!
Lainey and Tony Ponsford from Canada
Vietnam & Cambodia Discovery - 15 Jun 2013 – 29 Jun 2013
My husband and I were very impressed with the excellent quality of service that we received from Travel Vietnam and would be happy to recommend it to others.
Everything was organized perfectly, the financial process was hassle-free, and the guides were very knowledgeable. We appreciate all of your hard work!
Best, Georgina Scarlata and Michael Wellmeier
Mrs. Georgina Scarlata from USA
Vietnam Highlights - 10 Jun 2013 – 18 Jun 2013
It was my intention to write to you and to thank you for the wonderful trip organized by you and your agency all was perfect and well organized.
Your country is a beautiful country and the population nice and very very polite. I hope we could come again even if the distance is a lot.
I have already done the survey and everything was excellent for us the structures the organizations the guided and the population. Thanks for having given us this big opportunity.
Should you need anything from Italy side let us know we are at your disposal give all our best wished to the wonderful guides.
With Warm Regards,
Mrs. Gabriella Longhi from Italia
Vietnam Holidays - 06th May – 12nd May, 2013
My Wife and I would like to thank you and your company for an unforgettable holiday in Vietnam. Everything was just perfect. The hotels were amazing as were your guides and drivers. Even with the little problem whilst in Halong bay everything worked out with the cooperation of the Captain of the ship who made a special journey back to shore to pick up my wife's medication after the storm had been cancelled leaving us with nothing but what we were wearing as we had left all our belongings with your driver because we thought we were only going out for the day. Again THANK YOU and I will recommend you to all our friends plus a write up on Trip advisor
Thanks Again Warmest Regards Alison and Roy Keepin
Alison and Roy Keepin
Grand Vietnam - 4 May 2013 – 19 May 2013
Dear Ms Dinh,
I have completed the feedback as requested. It was so nice to meet you and please accept our sincere gratitude for ensuring we were cared for and provided with such gracious and knowledgeable guides. We are indebted to them for the knowledge we have brought home about your beautiful country and the appreciation we now have for the history and culture of your country. We would be very happy to provide a testimonial for you and your company.
Our best regards
Keith and Karen Cain
Mrs. Karen Cain from Australia