Durations 4 Days - 3 Nights
Travel consultant Vicky Phan
Customer name Customer
Address United Nation
Start date 2018-07-31 17:00:00
Finish date 2018-08-04 17:00:00
Passionately Vietnam 15 days 14 nights from 31 Mar to 14 Apr 2015
Hani, Meshi, Tal and I would like to say THANK YOU for your wonderful trip!!!
Thanks for your excellent care of us these past 15 days.
The guides were very kind and professional and the drivers were careful, safe and polite.
We appreciated your help and support any time we needed (Hani's room at Noble Hotel, Canyoning Tour in Dalat...)
We shall never forget this fascinating tour.
VIETNAM is great and beautiful!
Best wishes for the future.
Hani and Gili
Meshi and Tal
Highlights of North & Central Vietnam – 15 Days - 31 March – 14 April 2015
Our Travel consultant Viet Nguyen was so helpful from the very start. He promptly answered any questions we had and produced an itinerary exactly as per our requests. He was an absolute pleasure to deal with and we look forward to dealing with him and Travel Vietnam again soon. Thank you Viet for giving us a trip of a lifetime. Because of you - we’ve had an amazing travel experience and we’ll be sure to recommend you and Travel Vietnam to friends and family that wish to travel to Vietnam and other parts of Asia.
Jamie & Helen Simpson from Australia
Vietnam & Cambodia Tour from Mar 26th to Apr 9th 2015
Thanks very much for organizing our most enjoyable visit to Vietnam and Cambodia. Everything functioned very well and we want to come back. Happy to hear that our small gift could be of use. We will fill in the feedback report.
Best wishes to you Lana from Lars and Ulla - Sweden
Vietnam Insight Tour from Mar 21st to Apr 5th 2015
Dear Miss Lana,
Thank you for your email and all the help during our trip. We really enjoyed our holiday in your beautiful country and will certainly try to come back.
I've done the E-survey and also advised my sister who will be travelling to Thailand in a couple of months, to contact the office in Bangkok.
Sandra Hoeben from Netherland
Cambodia & Vietnam Discovery 15 days 14 nights from 21 Mar to 04 Apr 2015
Dear Van Anh
We are highly greatfull for a wonderful tour. We experienced a highly professional planned and executed tour. The various day trips were exiting and gave us an insight in culture and peoples way of living we do not expect a none local travel agency could provide. We will recommend your agency to friends. Thank you so much Anna aabo with family.
Mrs. Anna Aabø & family from Norway.
Hanoi – Halong Bay – Hoi An – Hue – Saigon – Bangkok – Phuket - 17th Mar to 31st Mar 2015
I can't believe how intricately and successfully our trip came together - it truly was a trip of a lifetime for us.
Mary D was so understanding and quick to follow up on all of our communications. She was always willing to make adjustments to our itinerary and give us reliable suggestions when needed. Plus, we were extremely surprised when she actually met us at our first hotel prior to us heading off with our first guide - this was extremely impressive to us and made us feel so comfortable, especially since all of our communications until that point had been through email. It was a delight to put a face to a name, meet Mary and give her a hug and shake her hand for all the hard work she put into our trip. She was also available throughout our trip when we had random questions. On top of all that, our guides in ALL regions were AMAZING - they were extremely knowledgeable and excited to share their culture with us.
It made such a difference for us to have private guides and not just be part of a huge group - we felt like we got to know each one quite well. The only suggestions I can think to make are... it'd be nice to get a list of helpful words or phrases in the native language, and a list of anything important and customary to cultures ahead of time - like how people greet one another, proper manners, proper dress, etc. I think that's it though - all in all we'd do this trip again right now if we had the money!!!
Joanna & Mike Chappell from USA
Vietnam Holiday 11 days 10 nights from 19 Mar to 29 Mar 2015
We are very happy that we used Travel Vietnam for our recent trip in March, 2014. From the very beginning, Ms. Van Anh, our travel consultant, was extraordinarily professional and helpful. She was timely in her replies and quite flexible in accommodating our family's particular needs (diet, train vs plane, schedule, etc.,) Also, when we had a few problems pop up, she was quick to remedy the situation for us - at no additional cost to us, a huge surprise - so that we were firmly certain of our future bookings with Travel Vietnam to other countries! Thank you Ms. Van Anh! : ) The tour guides, Tao, Mao and Lin in particular were FANTASTIC! Very knowledgeable, interesting, fun, flexible guides who were all very committed to our family having a great time! Thank you guys - you made our trip terrific! The food overall was good. We have some tricky personal diet issues and frankly we were worried about options for us in Vietnam. We would say that we had many enjoyable meals while there. We had asked for 4-star or higher accommodations. Overall, the rooms were quite good. I am not sure I would say they were all 4-star. Some were maybe 3.5-star. We are so pleased we booked through Travel Vietnam and look forward to utilizing your services for our trips to Thailand, Cambodia, and Laos. And hopefully another trip to Vietnam! Thank you Ms. Van Anh, Tao, Mao, Lin, our drivers and Travel Vietnam!
Cheers, The Subramanian Family from USA
Vietnam Gourmet from Mar 15th to 29th 2015
Dear Ms Lana,
Thank you for your email and we will complete the survey on-line. It was a pleasure to meet you too in the Liberty Hotel. We had a wonderful vacation in your beautiful country. We both have enjoyed the sight seeings, the contacts with your rich culture and the first class service we received from all the guides and drivers. Everything was perfectly organised. Thank you for your service.
Raoul & Lorraine from Netherland
Essential Vietnam 10 days 9 nights from 19th March 2015 to 28th March 2015
Dear Minh Dang,
The trip was excellent. The only downfall with the content is that while in South Vietnam we wanted to go to the Cu Chi Tunnels and that was not part of the itinerary. We did not receive an evaluation form for our tour guide in Northern Vietnam but she was beyond amazing! She took us to places we really wanted to see and try food and new experiences that we requested. Her English was excellent and we couldn't of asked for a better tour guide. Our accommodations were much better than expected and the entire set up and planning was amazing! We loved Vietnam and only have great things to say about it because of you. When we go to the surrounding countries we will definitely use this group.
BENJAMIN LENHART & FRIENDS from USA
Vietnam Holiday – 8 Days - 20 March – 28 March 2015
Hello Mr. Viet Nguyen
From the sunny state of ISRAEL
Now that we are back home and relaxing from our trip to Vietnam and Bangkok,
We have time to think, absorb and enjoy our vacation to your wonderful country.
We cover many places, a lot of experiences, and got to know a bit of your rich culture,
The hotels you choose were excellent and the boat in halong bay was like a dream. The restaurants, the drivers, were very good. We cover a lot of places in a short period of time. This could happen thanks to your and your office staff skill and prompt planning.
We learned much of your country, history and the terrible war you experience, from your able guides especially Sunny in Hanoi and Boy in Saigon.
For sure we will recommend you and your agency to friends that will ask our opinion – how to get around in VIETNAM. I hope that one day we will meet again.
On behalf of Mr. Ackerman Mr. Fishbain Mr. Shahar and myself from Israel
Best of the North 6 days 5 nights from 21st March 2015 to 26th March 2015
Dear Minh Dang,
Tour guide should more aggresse (exp. we have to ask what is that building then he'll telling us, no ask no answer). The street food tour should more clear let us know where will going and what kind of food will eating. like how long need walking, specially our tour most is woman and age 60+ should not walk to fast. For travel consultant Mr. Minh Dang is very quick respond all the questions and spend lot the time to us to complete the package. very luck have chance work with him he make us have unforgettable trip, Thanks again Mr. Minh Dang.
JOHN WANG & FRIENDS from USA
Highlights of Vietnam 15 days 14 nights from 9th March 2015 to 23rd March 2015
Dear Minh Dang,
We have all got home safely and all of us would like to thank you for organizing a fantastic holiday for us which was perfect from beginning to end. As a bonus Emirates upgraded us to business class on the Saigon- Dubai leg of the journey! we hope to be back again next year and in the meantime we will recommend your service to anybody wanting to holiday in south east Asia. Once again many thanks.
Best regards ,
David Holdgate from UK
Highlights of Vietnam 9 days 8 nights from 11th March 2015 to 19th March 2015
Dear Minh Dang,
A wonderful trip. We appreciated the upgrade, use of a cell phone, knowledgeable guides, consistent communication leading up to the trip, and flexibility to make changes to the itinerary. Payment was easy and secure. A suggestion is to make the name/ownership of the company more clear. We almost didn't book because we were confused by the number of titles the same company seemed to have.
KATIE CHUU & HUSBAND from USA
Sapa Adventure - 13 Mar 2015 – 16 Mar 2015
Dear Ms. Nga Vu,
I am back in Hanoi. Everything went well. Ms. Phan San May is a great tour guide, very knowledgeable about her region, traditions, agricultural production etc. Speaks good English, is modest and is willing to adjust to client’s needs. I would recommend her for any tours in the future.
Andrzej Kwiecinski from Poland
Vietnam Discovery – 12 Days - 04 – 16 March 2015
Good morning Viet Nguyen,
A moment before we leave Vietnam, we want to thank you for everything, your excellent plan, your care all the way, all the guides, the phone, care for Oded, everything,
We definitely recommend you to our friends.
Best regards, we will let you know when arrive
Monica Averbuch from Israel
Vietnam, Laos & Cambodia - 20 Feb 2015 - 11 Mar 2015
Dear Ms Nga Vu
My wife and I would like to thank you for arranging a most enjoyable trip
Vietnam is an fascinating and beautiful country, the people are universally friendly and warm, and due in no small part to your efforts we were able to sample a great variety of its culture.
Each one of the eleven tour guides were top notch; the ten different hotels and each had their own identity and charm, and the drivers and their vehicles were excellent and we were always relaxed and safe in sublime comfort.
I travel extensively on business and always arrange my own travel and accommodation; this is the first time on a vacation that my wife and I have used an agent such as yourself to make the arrangements and I must say it has resulted in one of our best trips ever. Vietnam itself has lot to do with the pleasure of it all but in addition, being met at each airport, chauffeured in comfort, and guided at a tempo that suited us perfectly, has meant no distraction and complete freedom to relax and enjoy ourselves without thinking once about the clock or the calendar until the end of the trip when we were sad to leave.
Thank you again Ms Nga Vu for a great vacation.
Bob Kennedy from UK
Vietnam & Cambodia - 18 Feb 2015 – 8 Mar 2015
Dear Ms. Nga Vu,
Our trip is over. We are back at home, quite well. We really enjoyed our Mekong River cruise, Halong Bay, and all of the sites we visited. You did an exemplary job arranging it for us. The hotel accommodations were perfect. All of the guides were great. Please give our thanks to Tan. We will keep very fond memories of Vietnam. If you should ever come to Los Angeles, we would hope to see you and show you around. Thank you for the lovely gift and for arranging such an enjoyable tour for us.
Dr. Robert and Carole Foran from USA
Grand Indochina Tour 22 days 21 nights from 15 February 2015 to 08 March 2015
Good morning dear Van
We arrived safely at home yesterday morning and we felt just happy: Everything was perfectly organized by you and your office! The guides and drivers were outstanding (with two small exceptions: the driver in Da Nang and the guide in Mandalay). The punctuality of all people was like a swiss watch. The whole program was of great variety and eventful. We have only one wish: Maintain this quality and your standard of work!
It was a very great pleasure to meet you and your colleague in Hanoi and we estimated this get-together. And thanks again for your tasteful presents!
We intend to travel again to Indochina – not next year, but in the near future. We will choose again YOU and Travel Vietnam for the whole organization. Promised!
I wish you all the best and if once you come to Europe, please let us know: You will be our guest(s) as long as you like. We will show you Switzerland (including snow). Again: Promised !
Peter from Switzerland
Vietnam, Cambodia and Thailand - 11 Feb 2015 – 26 Feb 2015
Dear Ms. Nga Vu
Excellent tour and we were met on time at each place with a guide and driver. There was not one mixup and the trip was wonderful.
Elizabeth Benoit from Canada
Grand Indochina Holiday 22 days (6 Feb – 27 Feb 2015)
Dear Ms. Nguyen Hue,
We are now back at home after the great trip, still digesting the experience we had and downloading thousands of photos from our cameras.
We want to thank you very much for your very valuable help in planning the trip, in the guidance and ideas you had to improve and optimize our itinerary.
We also want to thank you for your assistance during our trip, starting from the cellphone with pre-programmed numbers of all of our guides, the attention to any detail of the trip, the help you provided when we had difficulties during our trip (changing our guide in Sapa after the first day, quick modification of our plans in Hoi An, when weather did not allow the visit to Bana Hill and we changed to a cooking class instead and the addition of Buddha Park to our itinerary in Vientiane due to early arrival and late departure).
The service was perfect. The hotels were good to very good.
The hotel in Sapa was exceptional: they kept our suitcases for the days we were on track between the villages, gave us a temporary room to take a shower and change before getting back to the night train to Hanoi and also prepared for us boxed meal for the train. I do not know if this was pre-paid by your company or it was included in their service - we highly appreciate it anyway.
You wrote that you had no past experience with Mulberry Boutique Hotel in Siem Reap and we must say it was an excellent hotel: the room was very nice, friendly and warm staff and great location, 5 minutes from the night market and 10 minutes’ walk from the old market. We enjoyed it very much.
All the hotels provided in our trip were fine for our needs and expectations.
Most of the guides were excellent, friendly and with lot of knowledge about the history, nature, culture, etc. and could answer our vast number of question and our great need to learn and know about the people’s life.
Our guide in Hanoi, Mr. Kuah was very good; he actually got to understand our set of mind and provided us with a lot of information.
The first guide in Sapa, who did not meet our expectations was substituted (after we contacted you) immediately by Mr. Zoom, who was the perfect guide for the north, who told us a lot about life of the minorities in north Vietnam and took us to visit primary school and high school in the village as well.
Our guides in Hue, Hoi An, Siem Reap and Vientiane were very good to excellent.
Our guide in the Mekong Delta and Saigon, Mr. Lam was exceptional. He is a very knowledgeable person with a lot of experience. He really understood our set of mind and beyond all expectations invited us to the Tet dinner at his uncle's home. This was an outstanding experience which we will always remember.
Mentioning Mekong Delta - we somehow missed the activity of the floating market in Can Tho, although arrived there quite early in the morning. We heard from other travelers that the market was very active at 6 am, but after 7am - there were only 3-4 boats selling watermelons.
In Luang Parabang we had two guides: the guide that picked us up from the airport, with whom we had language communication problems could not be with us on the following day and was replaced by Ms. Tuli, a great guide, who spoke very good English and understood our requests and way of thinking. On the way to Pac Ou caves we stopped at a small village that was making dried river weed sheets with garlic and tomatoes. We were the only tourists there, with no souvenir shops and no tourist traps. We toured the village and visited the school; we also brought toothbrushes and tooth paste tubes and distributed them as presents to the children of the kindergarten, with the agreement of their teachers.
We asked to have Tuli for our second day as well but the local agency refused, saying she was a freelance and not the company employee and therefore they cannot let her continue with us for another day. We believe it was a matter of budget. Anyway the second day at Luang Parabang, with the water falls was very nice, although communication with the guide was difficult. It is interesting to point out the difference in the behavior of the driver in these two days: First day with Tuli – the driver was around the car, available at any moment he was needed. On the second day – we had to wait for him by the car, since he was not available and seemed to do what he wanted ant obey the guide, who managed the day.
Buddha Park in Vientiane:
This is an amazing place, of which I learned from the internet just before arriving Vientiane. This park is in a “must visit” and should be included in itineraries because of its uniqueness.
To summarize: it was a great trip and we thank you once again for your advice, guidance and services. You might include this letter or at least part of it (the paragraphs highlited in yellow) in the testimonials on your webpage. We will recommend our friends, who intend to travel to Indochina to contact you.
Idith and Hanan Schaham from Israel