Strategically located at the edge of the city centre, Pan Pacific Hanoi (formly Sofitel Plaza Hotel Hanoi) offers an oasis of calm in the bustling city with the West Lake providing a tranquil setting for your stay. The hotel is a stroll away from key attractions such as Tran Quoc Pagoda and Ho Chi Minh Mausoleum Complex, a 10-minute drive from the vibrant Old Quarter and a 25-minute drive from Noi Bai International Airport.

Hotel category:Pan Pacific Hanoi
Address: 1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam, 010000 N/A Tay Ho District - West Lake / Nghi Tam Tay Ho District - West Lake / Nghi Tam, Vietnam Phone: +84 982 661 133


Price range: $170 - $300
User rate:
4.6437908496732 1 1 1 1 1 1 1 1 1 1 Rating 4.64 (306 Votes)

Strategically located at the edge of the city centre, Pan Pacific Hanoi (formly Sofitel Plaza Hotel Hanoi) offers an oasis of calm in the bustling city with the West Lake providing a tranquil setting for your stay. The hotel is a stroll away from key attractions such as Tran Quoc Pagoda and Ho Chi Minh Mausoleum Complex, a 10-minute drive from
the vibrant Old Quarter and a 25-minute drive from Noi Bai International Airport.

Towering over the surrounding areas, Pan Pacific Hanoi provides stunning vistas of the West Lake, Truc Bach Lake and the Red River. Indulge in the tastefully furnished interiors complemented by a comprehensive range of facilities and personalised services, providing you with the unique Pacific Touch.

Each of the 329 rooms, suites and serviced suites is furnished with stylish interiors, modern amenities and magnificent views. Indulge in the spacious rooms with large work desks and state-of-the-art technology for guests to stay connected away from home. The 56 serviced suites offer fully equipped kitchens and separate living spaces for the comfort and convenience of the extended-stay traveller.

Food, drink and entertainment:
Sofitel-Plaza-RestaurantMing Restaurant
Location: Level 2
Widely lauded as one of the best Cantonese restaurant in Hanoi, Ming is known for its dim sum buffet which offers great variety, authentic flavours and refined presentations. The restaurant also serves a range of exquisite Cantonese cuisine in a modern Oriental setting. With private dining rooms which offers impressive city views, Ming is the ideal venue for formal corporate luncheons or private family gatherings.
Opening Hours: 11:00 - 14:00 & 17:30 - 22:00. Capacity: 220 persons.
The Summit
Location: Level 20
Discover one of the best views in Hanoi with a spectacular panorama of the city skyline.This rooftop bar is ideal for evening cocktails or get-togethers while watching the sunset on West Lake, with both indoor and outdoor seating available.
Opening hours : 16:30 - 24:00
Pacific Club Lounge
Located on 17th floor. Private access for Club Floor's guests only.
Opening hours : 6:00 - 22:30
Experience the privacy and understated service that lies at the heart of the Pacific Club. Designed for the modern professional, each of the Pacific Club’s rooms and suites is fully equipped to ensure that all your needs are successfully met. From the efficiency of priority check-in to the provision of daily breakfast and evening cocktails, or quiet areas in the lounge where you can complete that all-important business presentation, the Pacific Club is set up to make your stay as effortless as possible.
Song Hong Bar
Immerse yourself in the sophisticated settings of Song Hong Bar at Pan Pacific Hanoi, a modern lounge bar where elegant furnishings create the perfect backdrop for relaxation. Sip on one of our signature Pacific cocktails and savour delicious tapas, as you unwind in a calming ambience that soothes your senses.
Opening Hours: 07:00-24:00. Location: Lobby. Capacity: 110 persons.

Location: Lobby
Featuring an Asian and international buffet showcasing the best flavours from the Pacific region, Pacifica also offers a delectable à-la-carte selection that is meticulously prepared to perfection by skilful chefs. Complemented by contemporary décor with local touches and exuding a relaxing ambience, the all-day-dining restaurant provides the perfect backdrop for business luncheons or leisurely family dinners.
Opening Hours:
Breakfast Buffet - 6:00am to 10:00am (Monday to Friday), 6:00am to 10:30am (Saturday and Sunday)
Lunch Buffet - 11:30am to 2:00pm
Dinner Buffet - 6:00pm to 10:00pm
À la carte - Available all day from 6:00am to 10:00pm.

Relax, recharge and revitalise
Pan Pacific Hanoi provides an array of recreational facilities for a rejuvenating stay. Enjoy an energising workout at the fully equipped fitness centre or go for a refreshing dip in the all-weather swimming pool with retractable roof and natural skylight. Alternatively, indulge in a soothing massage treatment at the spa and feel your fatigue and stress melt away.

Room size 35 m².
Offering picturesque views of the city and the Red River, our Deluxe Room features a stylish bathroom with a refreshing shower and premium amenities. An in-room entertainment system with local and international channels adds to your enjoyment, while a thoughtful work space enables you to handle your professional matters with ease.

Premier Lakeview
Room size 35 m².
Set against the beautiful West Lake, modern Premier Lakeview Room provides you with the perfect atmosphere to unwind in comfort. It features a relaxing bathroom with separate bathtub and shower facilities, as well as an LCD television with local and cable channels for your personal entertainment.

Pacific Club 
Room size 35 m².
Elegant Pacific Club Room features a stylish bathroom, a spacious work desk as well as refreshing design touches. Enjoy stunning vistas of West Lake or the Red River as you unwind in comfort within this well-appointed room.

Studio Suite
Room size 40 m².
Offering stunning views of West Lake through large windows, spacious Studio Suite is thoughtfully configured for privacy. It features an ensuite bathroom with a separate shower stall and deep bathtub as well as a dedicated living room for entertainment and relaxation.

Reception services
Private check-in/check-out
Concierge service
ATM/cash machine on site
Luggage storage
Tour desk
Currency exchange
Express check-in/check-out Additional charge
24-hour front desk

Cleaning services
Daily housekeeping
Trouser press (Additional charge)
Ironing service (Additional charge)
Dry cleaning (Additional charge)
Laundry (Additional charge)

Entertainment and family services
Babysitting/child services (Additional charge)

Pool and wellness
Swimming pool
Fitness/spa locker rooms
Personal trainer
Fitness classes
Yoga classes
Spa/wellness packages
Spa lounge/relaxation area
Steam room
Spa Facilities
Beauty Services
Pool/beach towels
Massage (Additional charge)
Spa and wellness centre (Additional charge)
Fitness centre
Sauna (Additional charge)

Food & Drink
On-site coffee house
Chocolate or cookies (Additional charge)
Fruits (Additional charge)
Bottle of water
Wine/champagne (Additional charge)
Kid-friendly buffet
Kid meals (Additional charge)
Special diet menus (on request)
Snack bar
Breakfast in the room

Services & Extras
Tickets to attractions or shows (Additional charge)

1. Are the rates displayed per person or per room?

The prices shown on our website are per person based on twin/ double accommodation.

2. Any surcharges if my travel dates are during Christmas or New Year Holidays?

The rates are regular price and they are not included a compulsory dinner (Gala Dinner) on the day of Christmas or New Year Eve. Surcharges depend on specific hotels you stay at, so our travel consultants will give further information to you in communications.

3. Are there any discounts available?

We offer select trip discounts periodically throughout the year, especially in the low season (Summer time in Vietnam is from May to Sep). Please contact our travel consultants to get more details.

4. How do I pay when I want to book this tour?

We accept payment by debit/ credit card (Visa, Master, Amex), cash and bank transfer. When you confirm a booking with us, we will send you our online payment link or bank details to deposit 30% of the total tour cost. The balance will be due as soon as you arrive in Cambodia. Our travel consultants will give more details via email about payment instruction.

5. Are meals included?

We have tried to balance flexibility and convenience regarding meal options. This tour package includes daily buffet breakfast at hotels and some lunches or dinners as listed in parenthesis next to the tour itinerary on each day tour. In the major cities, where there are a wide variety of restaurants, we generally do not include meals to allow our travelers the flexibility of choosing their own food preferences. Our tour guides can recommend some options for our clients to choose from according to traveler's interest & budget.

6. What type of food is typical of Vietnam?

Vietnamese cuisine is quite varied from the North to the Centre and to the South, having had many external influences over the years that have created an interesting mix of cooking methods and ingredients. French presence in the recent past has led to the assimilation of French cuisine influence, and is often attributed with Pho noodle soup's rise to popularity. Most meals include rice, as well as fish sauce which is a popular condiment added to almost every meal throughout the country.

7. What if I have a special request on food?

You just need to share us your request on type of foods, we will choose a right restaurant and order suitable menus for you.

8. What type of transportation is used?

Our Vietnam tours utilize a variety of primarily private transportation (arranged just for your groups) including new and modern vans/ cars, motor boats, etc. We use a mix of private (vans/ cars)/ public transportation (domestic flights, sharing cruises, trains) to provide travelers with the safest and most efficient transit in each area.

9. How many people are typically on your tours?

We only offer completely private tours, so only the people you book for will be on the tour. If you are alone, it will just be you and your guide. If you are a couple, just the two of you and your guide, and so on. We believe this is the best type of tour, so that it can be personalized to you, go at your own pace, and so that you can have the full attention of your guide for the duration of the tour.

10. Is this trip a good choice for solo travelers?

Yes, it is. You will still have a private tour guide and driver to accompany throughout the journey. However, you have to cover all expenses regarding accommodations (single room), tour guides, transportations because no-one shares cost with.

11. Do tour rates include international flights?

This tour only includes domestic flights. We find that it is usually less expensive for travelers to book these separately and this also allows you the flexibility to choose the schedule and routing that is most convenient for you. You can purchase international flights on your own, or we can certainly help you arrange these flights with an airfare consolidator who specializes in international flights.

12. How do I get to the hotel from the airport when I arrive?

When you arrive at airports, you will be greeted with your name on our driver/ tour guide's welcome sign, then get transferred to your hotel.

13. How if bad weather such as storm, flood, landslide occurs during my holiday with TRAVEL VIETNAM?

Our Travel Consultants and Tour Operators keep checking weather forecast every-day, if the weather is bad and it may affect to your safety, we will discuss with you regarding a tentative program immediately.

14. How much should I budget for tips?

Tips are not compulsory on any of our tours. However, it is customary to offer a small tip for exceptional service. Other travelers opt to bring small souvenirs from their home to give to tour guides and drivers along the way.

15. Is travel insurance included? And is it recommended?

Travel insurance is not included in our tour price. Absolutely, we recommend you to contact with your local agent in your country to buy travel insurance before you go.

16. How to change or cancel my reservation?

- You can change or amend your schedule in advance or during your trip but surcharge maybe applied according to our contract with local suppliers, hotels and airlines. Regarding cancelation terms, please check out this link:

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5 Floor, HTK Building,
98 Nguyen Van Cu St, Long Bien Dist., Hanoi
T: +8424 3942 9444 - F: +8424 3942 9442
6th Floor, Sovilaco Bld., 1 Pho Quang St.,
Tan Binh Dist., Ho Chi Minh City
Hotline: 0084 982 661 133
67 Oum Khun Street,
Khum Svay Dankum, Siem Reap
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