Durations 0 Days - -1 Nights
Travel consultant Vicky Phan
CAMBODIA & VIETNAM HOLIDAY 13 days/ 12 nights from Nov 11th to Nov 23rd 2018.
Hi Thao Ly,
Extremely well organised, with all transfers, tours and information provided excellent. Our guides were extremely knowledgeable, were friendly, and good fun to spend time with. Drivers were all very experienced and we felt safe at all times on the extremely hectic roads! The itinerary had a good balance of sightseeing and free time too, which meant we were able to relax and unwind each evening.
There were only a few areas that we'd suggest as improvements, but please don't see this as criticism:
Some of the places that we were taken to for lunch were a little too 'tourist focused' - i.e. very large restaurants that weren't particularly good value, but we do accept they were clean and therefore safe. The smaller places were nicer.
All hotels we stayed at were outstanding, apart from the one in Hanoi (O'Gallery Premier), which was, for us, a little disappointing. I'd suggest trying to recommend an alternative. Our late arrival meant we didn't get any form of welcome (literally just handed the room card and told to get the lift), the appearance of the properly felt very dated, the room dark and dingy, and facilities were limited - somewhat different to the reviews on Trip Advisor! Breakfast was OK, but nothing particularly special. As a suggestion, the JM Marvel Hotel (literally around the corner on Hang Da) had a wonderful restaurant and rooftop bar, has been recently refurbished, and was cheaper cost wise).
The visit to the 'workshop' where they sold the gloss painting wasn't something we'd have chosen to include. We're happy to buy locally made items, but taking people to a showroom where you're followed around trying to get us to buy something isn't something we enjoy. We felt similarly about the traditional medicine museum, but at least that was informative, and the emphasis on buying something at the end wasn't there (a good thing).
Can Tho was a somewhat strange destination to visit, although appreciate it was an addition that we asked to be added to the agenda. We enjoyed the trip to the floating market, but Can Tho itself didn't really appeal to us. The Vin Pearl hotel was wonderful though! If we were to do the trip all over again, I'm not convinced we'd stay in Can Tho, although recognise it broke up the journey to Phu Quoc.
Those comments aside, we were extremely impressed with ATL, from initial engagement all the way though to the trip itself. We thoroughly enjoyed our Cambodia and Vietnam trip! I've already recommended ATL to friends and colleagues, and will be providing a shining review on Trip Advisor. The suggestions above are purely for ATLs feedback as things to consider. We'll definitely get back in touch with ATL on our next Indochina trip - we're keen to see Mayanmar and Laos, and probably central Vietnam at some point in the future (we've still got so much of the rest of the world to visit too).
Many Thanks & Best regards,
Mr James Carlin from UK
Grand Vietnam 28 days 27 nights from 11 Apr to 08 May 2018
Hello Ms Thanh Huyen:
Thank you for your wonderful card. Below you will see our annual Christmas letter in which our wonderful Vietnam trip features greatly. We have recommended you to various friends and will do so in the future. You guys are terrific!!
Henry is mostly recovered from his fall. The shoulder has healed but the back is giving him problems. So, we hope and pray that over time he will heal completely.
Christmas letter follows:
Ellen and I enjoyed ourselves a lot this year (which beats all the alternatives!), mostly just hanging out, sharing jokes and stories, reading a lot, eating extremely well, pushing ourselves hard at the gym and in our walks, planning trips and traveling, and getting together with friends.
Early in the year we did a ton of planning for a month-long trip to Vietnam in April - May. The planning paid off in an exceptionally interesting visit. Frantic activity on every hand, fragrant smells from ubiquitous street cooking stalls, a color riot, a REALLY different culture, wonderful and warm and funny people....that's the Vietnam we experienced. We traveled first to Hanoi, then a cruise through the mystic islands of Bai Tu Long Bay; flew down to the old imperial capitol of Hue, then drove on through Danang ("China Beach" in the bad old days) and lovely HoiAn; finally on to hectic Ho Chi Minh City and last, the awesome Mekong Delta.
Of the places visited, we most enjoyed sailing in flat-calm seas through mist-shrouded karst islands which seem to spring vertically throughout Bai Tu Long Bay. Hoi An, south of Danang, is defined by the thousands of lanterns which decorate the city's buildings and streets at night, turning it into a wonderland of brilliant colors. The town is also home to hundreds of bespoke tailor shops which welcome the tourists. In the Delta, the mighty Mekong splits into nine large waterways which define the area. The countryside is bright green with lush vegetation and offers wonderful fruits and veggies, as well as friendly, laid-back folks (as in the USA, the folks in the north are a bit more reserved). We encountered no hostility whatsoever as a carry-over from what they call the "American War". Only problem with a trip to VN is that no American carriers serve its airports. So we flew via Tokyo, a 40-hour trip door-to-door on the way out and 50 hours on the way back.....ouch!
Several years ago we made a long-ish driving trip in the Pacific NW, only a few days of which were in Oregon. So, this year we decided to go back to see more of what we had missed there. Portland turned out to be like Austin, only with large shade trees all over the downtown area and world-class rapid transit throughout the city and surrounds. We loved the place, which is full of excellent restaurants and dozens of brewpubs, as well as a wonderful, large park which brings the wilderness right into the heart of the city. We then spent time in three small towns along the rugged Oregon coast, enjoying the great hiking, forever-views, sea air and seafood.
The colors were beginning to change, which made for spectacular scenery. And it was blackberry season -- in the western half of the state, along the coast and inland, all the back roads are covered with huge clumps of blackberry bushes, and I believe that we must have stopped to pick from at least half of them! We'd load up with two or three liters of fresh berries at a time, eat lots of them and then Ellen would turn the rest into preserves and syrup to add to our morning pancakes and evening yogurt. Most of the time after picking, we looked as if we had just committed major capital crimes.
Spent time also in Eugene, home of the U. of Oregon and one of the most beautiful and welcoming small cities we have ever visited; and in Bend in central Oregon, headquarters for all things outdoors and mecca for great hiking.
Now we're just back from 16 days on the Mexican Riviera Maya, where we stayed again in the giant Barcelo all-inclusive resort. Each morning was a delight....lots of fresh pineapple and papaya with lime juice for breakfast, followed by a couple of times around the lovely, scenic, 2.5 mile perimeter walk to amortize breakfast. The Barcelo staff are simply the most friendly and helpful folks we have encountered anywhere.
So, that's about it. We're looking forward to a quiet end of the year and hoping (not planning for, merely hoping!) for more civility inside the Beltway and across our land in 2019.
Warm wishes to all,
Henry & Ellen from Spain
Vietnam & Cambodia holiday 16 days. From 26th Oct to 10th Nov 2018.
This is just a quick note to say thank you for organising such a great trip for Mike and me recently. Everything worked very smoothly and the guides and drivers were all efficient and friendly. What a beautiful country you have in Vietnam
Thank you again for all your help.
With best regards
Mr. Chris Burling & Mike Ahern from UK
Vietnam tour 11 days from 26th Oct to 5th Nov 2018
Dear Mary D
we would like to THANK YOU for the perfect organization of our trip. All went good and your prompt replay when it wasn’t according to plan is well appreciated . It was great meeting you in person .You are a real pro in your business. We always felt you are there to cater to our needs and your team is dedicated to the mission and time table . Special thanks to :
Toan and the driver in Hanoi for their welcome, smile and knowledge.
To May Nhi in Sapa who was great with a lot of knowledge and a very positive approach.
To Jimy and Minh our Dalat Bike riders both were excellent and made our trip memorable. We highly recommend this team. We will be happy to visit again and share our experience with others.
Keep good till next time
Ifat and Eyal from Israel
Best of the north Vietnam 8 days - from 6th Oct to 13th Oct 2018.
Dear Mary D,
The guide in Hanoi and Halong Bay was excellent, very kind and caring, pro-active, adaptable and very knowledgeable.
The one in Sapa could have been more pro-active and engaging.
Mary D. as our agent did a fantastic job!
We enjoyed our trip!
Sabina Ciccone & family from Italia
Vietnam and Siem Reap Discovery – 12 September 2018 to 26 September 2018
We just arrived to Israel and wanted to thank you for this wonderful trip to Vietnam and Cambodia. it was a great experience doing it with you, taking care of all the small details, including the change in the program due to the taifun in halongbay, which was really amazing . you understood our mind and all the program the hotels and recommendations were great.
I am sure i will highly recommend you and already did so.
So thank you again.
Osnat from Isarel
VIETNAM HONEYMOON 6 days/ 5 nights from Sep 2nd to Sep 9th 2018
Hi Ms. Thao Ly,
Excellent Team providing best service to their clients from The time of contact to the end of the trip. Ours is 5nights trips for honeymoon with special surprises in two places. The package was perfectly made without stressed or boring. The guide Mr. Spring (nick name) the best of all in my trip. Cared like his family member. Driver was cool.. with SUV vehicle . No tiredness throughout the trip.
The excellent part of the trip is Halong Bay cruising... wonderful.
I will recommend to my family and friends..
Thank you for caring us and made our honeymoon trip so so so memorable.
Mr. Pavan Kumar Pammi Krishnan from India
Vietnam Holiday 15 days from 30th Jul to 13th Aug 2018.
Hi Mary D
Thank you so much for your email ..we are very sad to be home and wish we were starting our visit to Vietnam today..we hope to return in two or three year's for another great adventure. .we love Vietnam. Thank you soo much for the great itinerary it was perfect for our needs , we especially enjoyed the cruise on Halong Bay everything was excellent the food the crew and the tours and our Eco Tour was awesome we had so much fun together as a family the tour guides were both fun and informative. I will have no hesitation recommending you to our family and friends . Hope you and your family are in good health and keep in touch.
Marie Morris & family from Ireland
Best of Vietnam 4 days (9-12 Aug 2018)
Dear Ms. Vicky,
I would like to say thank you for the very beautiful tour service that you arranged for our client. All of us had a great time most especially on the cruise and also all the restaurants, the food are really delicious, there is nothing we can say but only good things for this tour, our clients really had a great time in Hanoi. We will definitely contact you again for our next Vietnam tours.
Thank you also for taking a time to meet us, and the souvenirs that you gave was a surprise.
Again, thank you very much.
Dimitri Allan Lim
Dimitri Allan Lim & group (13 persons) – Golden Journey Travel & Tours from Philippines
HIGHLIGHTS OF VIETNAM & CAMBODIA – 12 days/ 11 nights (July 15, 2018 - July 26, 2018)
The two tour guides we had in Sapa and Hanoi Vietnam were fantastic! They both shared stories from their own lives and showed interest in us.
The driver we had most of the time in Hanoi (he drove us T/F Hanoi-Halong Bay) where the most comfortable. The reason was that he took it a bit slower than the others. We scandinavians are used to a lot less stressful traffic and don't care if the drive takes 15 minutes more.
It was great that we always got water, kudos to the drivers that had cold water.
The food at the restaurant in Hanoi (first night) was not so good. The restaurant had a fantastic view, but the food was not so interesting.
The food we got on the restaurant in Cambodia was very good.
Overall very nice hotels!
In Hoi An I would recommend that you tip travelers that this is a very nice town to buy shirts/dresses. I'm glad we also got time for this.
We are so glad that we got to see everything we wanted. Thanks for doing a really good job on the planning. We will recommend Travel Vietnam to others.
Mr. Jonas Hoemsnes & fiancée from Norway
ANGKOR WAT & NORTH VIETNAM 09 days 08 nights from Jun 09 to Jun 17 2018
As you can see, we had an excellent trip. Far better than our expectations. Our only issue was with the front desk at the Silk Path Grand Sapa Resort & Spa. This was an amazing facility and we would stay there again. However their front desk staff had very poor English skills.
Thank you so much for a wonderful holiday. We have already recommended your service to several people planning on holidays in Vietnam.
Mrs. Kerri Turner from Australia
HIGHLIGHTS OF VIETNAM 10 days 09 nights from Jun 15 to Jun 24 2018
I'm very pleased with every aspect of the trip. From working with our travel coordinator, who was flexible and responsive, to the cadence of the activities, tours, flights - everything.
The hotel in Can Thao was my least favorite as it was overrun with Chinese travelers, perhaps an option to upgrade in that one city could be the only improvement I could think of.
Thank you, I had a fab time and have already referred this company to many friends.
Mrs. Amy Ahlers from USA
ESSENTIAL VIETNAM 18 days 17 nights from May 11 to May 28 2018
Though I found the price high up front, I did not expect the excellent and personalized service we finally got which makes it really value for the money.
I valued specially the flexibility of all, from the travel consultant to guide and driver.
As only negative comment I would like to state the hardness of the beds in the homestay, maybe we could have been warned as my wife has back problems. For the rest, all excellent.
Mr. Enrique Molina Galan from Spain
Vietnam Holiday from May 15 to May 17 2018
There is no way to improve. Our experience withThao Ly was 1st class. And we felt it was very personal. Throughout our 3 days we felt very safe and very cared for. We will recommend TravelVietnam very highly both to friends and on Tripadvisor. Thank you so much .
Mrs. Sally Kirby from UK
VIETNAM & LAOS HOLIDAY 14 days/ 13 nights from 20 Mar to 02 Apr 2018
Thao helped us plan our trip to Vietnam .We reached out to her somewhat last minute, and she was able to pull together an amazing trip with several options for us. Thao made the experience of planning a huge trip to a foreign country very easy. She was incredibly responsive and helpful. We were so grateful for the organization of our trip and everything was taken care of for us from the moment we arrived in the country until our departure. We had excellent guides through the tours she booked for us. I am highly impressed with her work ethic and knowledge. She also helped us stay within our budget at lovely boutique hotels.
One of the days during our trip I, unfortunately, experienced food poisoning. Thao was very concerned about my wellbeing and even offered to take me to the doctor. No matter what time of day I contacted Thao she responded to me immediately. It was a trip we will never forget! I look forward to recommending her to friends in California
Mrs. Joan Luber Jacobs from USA
BEST OF THE NORTH 10 days 09 nights from Mar 22 to Mar 31 2018
Difficult to apply one rating above when there were a number of tour guides and hotels. The hotel in SaPa was disappointing. The hotel in Hanoi and the Cruise were excellent.
Drivers of mini buses were excellent. Driver of large bus to SaPa was a bit crazy.
Tour guides in Hanoi and Ninh Binh were very good. Expected more from guide in SaPa.
Overall, we found the tour that Thao Ly put together for us as excellent, although if I was doing it again, I would build in more relaxing time as we were pretty exhausted after all the tours and early morning starts.
Thank you Thao Ly for excellent service from the very start to the end.
Mr. Michael Connellan from Ireland
VIETNAM EXPERIENCE 8 days 7 nights from Mar 21 to Mar 28 2018
It was an amazing experience, we have made memories that will last a lifetime. Thank you for the amazing hospitality!
Mrs. Michelle Das from India
Khe Sanh – DMZ day trip on 19th Apr 2018
We are doing fine. We want to let you know that our guide Mr Nhan was excellent. He saw to all of our needs and had us back to our hotel on time for our dinner with or tour group. I would highly recommend Mr Nhan to anyone that needed a private guide while visiting Vietnam.
And, thank you for making our special day trip to Khe Sanh possible. We will certainly tell others about you and Asia Travel and Leisure.
With warm regards
Ed & Karen Rothery from United State
Cambodia & Vietnam Discovery from 05 Mar 2018 to 27 Mar 2018.
We had a wonderful trip. Ms. Anna Trinh was superb to work with - she was responsive and knowledgeable. We asked her many questions, and she was always patient and answered them quickly and completely. The final tour itinerary was wonderful, just what we wanted.
Travel was easy - the cars were clean, the drivers were prompt and safe. Our tour guides were excellent - their level of knowledge was very good, we learned so much from them and enjoyed their company and our tours. In particular our guides in Angkor Wat and Saigon stand out as exceptional, but they were all very good.
Mr. John Godfrey & Mrs. Jennifer Godfrey from United States
Vietnam & Cambodia Discovery from 26 Jan 2018 to 24 Feb 2018.
Dear Ms. Anna,
It has been long time since we left Vietnam and I am sorry it has taken me so long to write you. We are finally back home after long travel and I finally have the time ...
Matt and I would like to thank you ever so much for all your help and your assistance during our stay in Vietnam. You were very helpful indeed and we appreciate it very much. Your professionalism and excellent work made our stay in Vietnam very nice indeed. We love the most places we visited and we have wonderful time learning about your country culture and people. You were absolutely right, the last hotel in Saigon was after all very good one , we changed the room to the suite and it was lovely and the service there was excellent indeed.
Working with you was a pleasure. I learned a lot of things in the process of organizing the trip so next time I will definitely allocate more time and be more precise what is it that I need so there would be no need to make the changes. Thank you for your kindness and patience in accommodating us.
I will always gladly recommend you to all of my friends and acquaintances who would like to travel to Vietnam.
It was a pleasure working with you.
My best regards,
and with gratitude,
Mr. Leon Wilson & Mrs. Krystyna Wilson from United States
Highlights of Vietnam 8 days 7 nights from 10th Mar 2018 to 17th Mar 2018
I entered into Goggle, Vietnam Tours, I contacted approximately 5 different companies, it was my contact with Ms Thao Ly that made me select your agency. She was superb in every way and a pleasure to work with, she had excellent suggestion for myself and three Granddaughters. She is truly an asset to your Company.
Your Guide in Saigon by the name of Hạnh, is also an asset to your Company. Her knowledge is amazing and we didn’t have to keep asking her what this was or what that was? She pointed out all local foods in the markets, bought different things for us to try along the road. Hahn and Ms Thao Ly made us truly want to return to Vietnam and see more of your beautiful country.
Our Guide in Hanoi was excellent as we only had a very short time there and there were different items that my Granddaughters wanted to see and buy. He went out of his way showing us all the sites and finding everything o. Our list for the girls from “Oh My”, wood carved stamps and hand-made paper. He went from shop to shop until he found what we were looking for. His knowledge was also amazing and was an asset to your Company also. Thank you to the above for making our trip special in every way.
Mrs. Mary Madison from USA
Vietnam & Cambodia discovery from 22nd Feb to 4th Mar 2018.
Hi Ms. Mary,
Just a quick note to say thank you for an amazing experience! Our participants commented on how wonderfully it was organized and we received lots of positive feedback (along with a few suggestions but it was overwhelmingly positive). Polly and I are just getting back on campus and have to catch up on some work here but we hope to be in touch with you soon. We can’t wait to plan our next adventure on Vietnam and Cambodia (perhaps 2020). We are thinking Ha noi / Ha long bay again (I missed those last time).
Thank you so much for all that you do. We appreciate so much all of the work you put into it and it shows. Just an incredible experience!
Gay Rawson/ Concordia College from USA
VIETNAM & CAMBODIA HIGHLIGHTS 14 days/ 13 nights from 26 Jan 2018 to 8 Feb 2018
The trip we took was very ambitious for travelers our ages (71-78 years), but the guides and the drivers we were with were so understanding and took care of all of our wants and needs. If we were younger and didn't have such a long list of places in the world we have yet to see, we would most certainly return to Vietnam.
Thank you, Travel Vietnam, for providing the most special and memorable trip for us.
Shirley Stamen Jaffe from USA
VIETNAM & CAMBODIA DISCOVERY from 12 Jan to 1 Feb 2018
This trip went as exactly as planned. Every day was interesting, informative and fun. We had plenty of exercise and the pace of each day was good: very busy, with time for relaxation after. Our agent, Lana Vien, responded to all my requests on where we wanted to visit and the types of things we wanted to see and do. She also made good suggestions. Communications were always prompt.
Bottom line: terrific vacation with lots of opportunity to see important sights, see how people live in Vietnam and Cambodia and learn.
Mrs. Ronnie Tessler from Canada
Indochina discovery 11 days 10 nights. From 7th Jan to 17th Jan 2018.
We are back home now and we wanted to send you a note to thank you for the great job you did for us. The trip that you put together for us was wonderful. We had no problems at all. The tour guides were very pleasant, professional, helpful & knowledgeable, and the hotel choices were superb. All the tours that we participated in were very interesting, enlightening and enjoyable. Overall it was a fantastic trip and we hope to use your services again in the future.
All the best!
Gary & M.Colleen Wess from USA
Best of Cambodia & Myanmar 12 days 11 nights (4 Jan – 15 Jan 2018)
Dear Nga Vu,
I would like to begin by saying that your arrangements for our holiday in Cambodia and Myanmar were faultless. From the moment we arrived in Siem Reap until we left Yangon our holiday was perfect. The guides were all excellent, the drivers were extremely good and the cars comfortable. Our hotels were all very comfortable and welcoming. What more can I say except Thank You ! I will have no hesitation in recommending you and your Company to our friends who wish to travel in Asia.
When we decided to travel to Cambodia and Myanmar we investigated our trip with several travel agents and without a doubt you offered the best service. One of your key assets Nga is that you Listen to what your clients suggest and make arrangements to suit their requirements. Some of the Travel Agents have no room for flexibility and therefore cannot and will not programme your itinerary as you wish. Travel Vietnam were excellent and I am sure this is partly down to your personal ability to accommodate our wishes rather than impose your preferences over ours. Every place we asked to visit you arranged and our guides were extremely well informed in all locations and all spoke excellent English.
As a special mention I would like to refer to the guides (all of whom were polite, professional, knowledgeable and spoke good English) you arranged in each location.
In Cambodia we had Narin who was very good, very helpful, knowledgeable and spoke good English.
In Mandalay our guide was a lady called Ms Khin Nandar. At all times she was very professional, interested in our visit and when our cases did not arrive with our flight immediately handled the airline and took all the problems away from us and arranged safe delivery of our cases the next day. Ms Kin Nandar also took us shopping that evening to buy clothes for the next day - she simply took the worry out of luggage problem and enabled us to carry on. I would highly recommend her as a guide.
Our guide in Bagan, Than Lunin Soe was excellent too. He is a kind, sensitive guide who is aware of his client’s needs and interests. When we were hesitant about climbing Mt Popa he suggested taking us to the Mt Popa Resort which overlooks the Temple and offers a magnificent view. He found a table on the terrace for us and ensured we were happily settled for lunch. His attention to detail was very good.
When we arrived in Yangon, Sann was waiting for us at the airport and the driver Win was ready with the car. Again we could not fault either Sann or Win, both were excellent.
All the above guides made our trips so much more enjoyable and so very interesting and easy. When time permitted they introduced other places to visit. There were never any problems and the the guides and drivers were never late once.
Each hotel had something special to offer and we have absolutely no complaints.
I do hope the above comments are helpful and should we come to Asia again, we will be in touch with you Nga, you are a credit to Asia Travel and Leisure. Thank you.
Vicki from Great Britain
Vietnam Discovery - From 30 Dec 2017 to 11 Jan 2018
Thanks so much again for a truly fantastic trip. We really enjoyed it all, even the buffalo ride!
I have written a review using the link you provided.
All the best
Mr. Saul Johnson from South African
VIETNAM HOLIDAY 6 days from 31 Dec 2017 to 5 Jan 2018
It was a pleasure to meet you too, and thank you very much for my present, it was a lovely surprise.
We had a really wonderful time in your beautiful country.
Thank you for the arrangements, we were so happy with all your services and will recommend you.
Giovanna and family from UK
Best of the north Vietnam”. From 23rd Dec to 26th Dec 2017.
Thank you very much for all the help with our vacation. We were very happy with the experience and would definitely recommend your team to our friends.
Mabel Casino & Teresita Casino from Philippines
Vietnam & Cambodia discovery 29 days 28 nights. From 18th Nov 2017 to 16th Dec 2017.
I'd like to take this opportunity to thank you very much for the VIETNAM & CAMBODIA DISCOVERY itinerary you put together for us last November / December, 2017.
We have been back in New Zealand for almost a month and have time to reflect on what a wonderful experience it was. I have given a talk to my book group, many who expressed interest in undertaking a similar trip in the future. The one person who was in Vietnam early 2017 was most envious of the Ha Giang and Ba Be sectors that we covered. He very much wished he could have done a similar trip. I showed the group a You Tube clip ; Vietnams Final Frontier : the Ha Giang Loop, filmed by Mark Sommer, it is 20 minutes long. So many of the things we saw are included in the clip, even to the accommodation we used at the Lake !
The whole experience exceeded our expectations in so many ways. The people we met were just lovely, the food delicious, the coffee was excellent as was the beer brewed in Vietnam. It was informative, entertaining and always just great good fun.
It is hard to identify the very best of what we enjoyed but I guess it comes down to the warmth and friendliness of the people, your guides and drivers, and the pleasure of being able to meet with you as well.
Vietnam is rich in so many ways ; the people, its strong economic growth, tourism and aqua and agriculture. Infrastructure is excellent and the hotels and transport, be it road, plane or train were all as punctual, if not more so, than the services we have here in New Zealand.
We hope one day to return to your beautiful country.
Meanwhile, please accept our thanks for your great planning, and best wishes to you and your family for a healthy and successful 2018.
Sincere best wishes,
Judy and Richard Thompson,
Phyl and Neil Goodwin,
from New Zealand VIETNAM & CAMBODIA DISCOVERY from 5 Oct to 27 Oct 2017
Hello Lana - Greetings from Canada!
Thank you very much for all of your help in planning and arranging the perfect customized private tour of Vietnam and Cambodia for the four of us!
Lana, from the start, it was obvious that you truly cared about us and wanted us to have the best travel experience possible that would meet our specific interests, needs and timeline. Your extensive knowledge, excellent advice/suggestions and great attention to detail made for a memorable vacation that surpassed all of our expectations.
Lana, you absolutely were available to us 24 hours per day via your cel phone to assist us when we needed it. We also appreciated that you replied back to us quickly via email and were very patient and accommodating as we made changes to our plans for the trip and then sent us completely updated itineraries each time we revised it. Your professionalism is amazing. You are by far the best travel consultant we have ever worked with and your company is the best we have encountered. We are so happy we chose you to organize our Vietnam and Cambodia vacation. We have already been telling our family and friends all about our trip/travel experience and told them that we highly recommend you and your company and several are interested in booking with you in the future.
Providing us with a cel phone for our trip was brilliant. As we were travelling in two countries for 23 days, having the cel phone (pre-loaded with every contact number we could possibly need for the various offices along the way, tour guides and drivers) put us at ease right away knowing we could contact someone (including you, of course) any time we needed help. It came in handy a couple of times, like when we called you in a panic because we realized we lost our camera in the back of a transfer van on our last day in Vietnam. We were calling you from the speedboat that was taking us from Vietnam to Cambodia that day and you told us you would track down the camera for us. You went out of your way to locate the camera for us and get it to us in Cambodia the nest day - Lana, we are so grateful to you! (It had all of our photo's for our Vietnam portion of the trip on it and I would have been devastated to loose them all!) This also speaks highly of the companies you choose to use - when they checked the back of the van for you and found it, they were honest and returned the camera immediately.
We also greatly appreciate the other special things you did for us. Such as, giving us some wonderful Vietnamese gifts when we had the pleasure of meeting you in person, upgrading our rooms a few times, substituting the trip up to the top of the tower with drinks included when the 2 museums were closed in Saigon, quickly re-arranging our trip and a flight when our Halong Bay cruise had to be cut short due to bad weather and the very delicious set menu/multiple courses authentic Vietnamese dinner that we were treated to at the Home restaurant in Hanoi. We enjoyed this meal very much, trying all the traditional local dishes, and the restaurant atmosphere and décor was lovely.
As per your email, you asked us to provide you with any suggestions we may have for improvements for future trip planning for other clients. We have four suggestions for you:
First of all, we suggest booking a Halong cruise on a different ship other than the V' Spirit, as we were very disappointed in the quality of the vessel, there was only one tour guide/contact person for the entire ship/for all passengers and there was a huge lack of proper communication/lack of proper customer service after it was first announced that the cruise might or might not be cancelled due to bad weather. (We realize trips have to change based on bad weather conditions, we don't have a problem with that.) After the announcement at breakfast, that the cruise might be cancelled, they immediately kicked us out of our cabins, making all of us "check out" (both the 1 night passengers and the 2 night passengers) even though a decision had not been made and we were told it would be a long time before it would be made. When the 2 night passengers asked if we could keep our cabins until the decision was made, we were told we had to check out - to make matters worse, they then came to each cabin as we were packing up and told us again individually at our cabin that we had to get out and check out upstairs. When we asked if we could stay in our cabin because we are booked for 2 nights and had 1 night left if it was not cancelled, until the decision was made for certain, shockingly, we were told No, because they needed us to check out so they could make up the rooms (cabins) for the next passengers! When we explained that we are the next passengers as we were booked for 2 nights (and had only stayed 1 night so far) they said No, everyone has to get out and put your luggage in the hallway and go upstairs to the dining room. For hours and hours, all passengers were then cooped up in a small dining room in uncomfortable chairs at the tables, stuck sitting around because the rest of the ship was now off limits because we had technically all checked out of our rooms and the weather was so bad the outside deck was closed to us, so it was not a pleasant experience especially when the passengers were getting angrier and angrier at not being given any updates or information about what would happen if the cruise was indeed cancelled. This left most of the passengers getting very worried and anxious and then got worse when the rumour went around that they would not be compensated in any way for the cancellation and might end up being stranded at the dock with no transportation/no bus and no hotel/no accommodation. When the 2 night passengers started talking about how ridiculous it was to be kicked out of our cabins when no decision had been made yet and all of us were told they had to make up the cabins for the next passengers and the crew was becoming more unprofessional - then we started wondering if it was all just a big scam to just get us all off the boat, so they could get an entirely new bunch of passengers on the boat and make more money. We lost all respect for this company at how badly they handled this situation and had no qualms about jamming all of us in the small dining room for a very long time, when there was no need for them to do that. They became unprofessional with the passengers as time went on during this fiasco and were actually short/rude toward the end of it. We were very disappointed and unhappy with the V' Spirit company, thus we recommend you do not suggest them to clients in the future, to avoid them possibly having the same negative travel experience that we had with them. (I have provided this lengthy feedback to you as I want you to be able to make an educated decision as to whether or not you will use them again in the future. We hope not.) Even if the cruise had gone ahead for a second night, we would have been disappointed, because primarily the second day is just a duplicate of the first day. Because the 1 night only passengers have to be taken back to port/the dock the next morning, you set sail again for the second night covering the exact same location/places you already saw the day before, so it is absolutely not worth it to do a 2 night cruise as it simply is do-over (copy) of the first day. Please note: The only saving grace for us was that we had the cel phone that you had provided to us and when we called you (Lana) you told us not to worry, you were prepared to save us from this situation and ended up rearranging the trip - you adjusted everything for all four of us, including our driver/van, our flights and hotel rooms, all done before we even got back to the dock. That was totally appreciated, thank you again!
Secondly, we recommend finding better restaurants for lunch in the Angkor Wat area in Siem Reap. The service was good but the food was very poor quality and not very tasty. We don't know if there are any restaurants that are better than these ones or not in this small area but it is worth finding out, as they were not very good.
Thirdly, our Siem Reap Tour Guide made a suggestion that we swap our 2 Angkor Wat tour days, so it would be less taxing on us. He suggested this because the way it was scheduled, we had a travel day from Vietnam to Cambodia the previous day and then had to attend the Phare Circus that night and then would have to get up extra extra early the next morning to go and stand in line to get the 3 day Visitor's passes for Angkor Wat and then go all the way to Angkor Wat in time to witness the beautiful sunrise. We took him up on his great suggestion because then we could get the Visitor's passes the next day/on the first day without having to wake up extra extra early and we could rest up a bit more and not have to get up earlier the second day either as we would already have the Visitor's passes prior to going to see the sunrise at Angkor Wat, so we recommend following this format/schedule in the future for clients whenever possible.
Lastly, if any of your future clients want to book an overnight trip/accommodations on a sampan style boat, we absolutely loved every minute that we were on the Song Xanh Sampan trip (by Victoria Hotel group) and the two bedrooms on it are perfect for two couples and the shared bathroom was fine. The living room area was comfortable and it was nice having the dining area (table and four chairs) at the other end of the boat. The food was very delicious and their excursions were excellent. It was a truly unique experience travelling along the Mekong River/Mekong delta area by sampan and we loved it. We highly recommend this company/sampan. The staff were very professional, yet fun, and treated us extremely well. They were so attentive and did so many things for us that we felt completely pampered and totally spoiled by them.
All of the local tour guides and drivers that you booked for us were exceptional. Our local tour guides were so knowledgeable and willing to answer all of our questions and many were kind enough to share their personal histories/experiences with us which allowed us to have an insight into their lives and culture. We appreciated this so much as it was very enriching and special to us. All of the drivers were very safety conscious/cautious drivers and we felt safe at all times. We also liked when they provided icy cold bottles of water to us and cold mini towel packets as we are not used to the combination of extreme heat and high humidity. All of the vans were in very good condition and the air conditioning worked great. The tour guides and drivers were always early to pick us up and open to changing the schedule if we wanted.
All of your staff provided excellent customer service and truly wanted us to have the very best vacation we possibly could and were enthusiastic in helping us to achieve that.
We thank you Lana for all your help and we will definitely contact you again in the future when we want to plan another trip to south-east Asia!
Heather and Scott McRitchie from Canada
VIETNAM & CAMBODIA DISCOVERY from 14 Oct to 11 Nov 2017
This was my second trip with Travel Vietnam and Ms. Lana Vien as consultant. The attention to detail, wonderful accommodations and guides/transportation made my trip with friends so memorable that I was determined to return with my husband and other friends to share with them the beauty of the people, country and culture of Vietnam. They were equally impressed.. This time, while I would have been content to revisit every site I had seen before, I was delighted that this trip included excursions that were new to me, example, the eco-tour in Hoian led by the amazing Lily and the cajuput boat trip were SO special and arrangements were made for our traveling companion (who is blind) to ride on the back of a motorbike so that she could enjoy the day with us as we biked through the rice fields and organic gardens. This is NOT a cookie-cutter tour! Our needs and preferences were considered at every turn. When we needed to get laundry done but did not want to pay the high price of hotel service, we were taken to local launderers and driven back the next day to pick it up. When we were unable to go to Ninh Bin due to weather, a substitute dinner was compensated to us.
The guides, Sonny in the North, Hoang in Central Vietnam, Don in HCMC and Mekong, and Jerry in Cambodia were all fantastic and imparted their amazing breadth of knowledge to our group of five who asked incessant questions. After 23 days, we left Asia exhausted but filled with amazing experiences and memories that will last a lifetime!
Thank you, Travel Vietnam, Lana and all the fantastic guides. You do tourism beautifully!
Gratefully, Marty and Mike Nihill
Mrs. Martha Nihill from United States
SIEM REAP & VIETNAM DISCOVERY from 02 Nov to 22 Nov 2017
Thank you so much for organising and planning our dream holiday
It was perfect in every way
Your staff were all amazing, knowledgeable, friendly and very efficient
Thank you once again and maybe we will be fortunate enough to use your company in the future
Thanks Lana to you and your team
Mrs. Helen Bouch from UK
Vietnam Discovery from 14 Oct 2017 to 24 Oct 2017
Dear Ms Trinh,
We wanted to write to you personally to let you know how much we enjoyed our holiday in Vietnam and to thank you for organizing this memorable trip. We had such an amazing time discovering your diverse and beautiful country, it's people and of course the delicious food.
We found your tour was so well organized and we did not have to worry about anything throughout our trip. Every little detail was taken care of ahead of time and we did not wait for anything.
All of the tour guides were great but we wanted to let you know that Tao during our North Vietnam stint was particularly outstanding in making us feel comfortable and looked after. He was very personable and a delightful guide - I'm sure he is popular with all of your customers.
Thank you also for arranging the upgrades of our hotel rooms which we had in Hanoi, Sapa, Hoi An and the Mekong Delta. Some of these hotels also provided complimentary cakes, fruit and made our trip that much more special. It was also very kind of you to give us a gift - we will treasure this and use it to decorate our new home.
We have filled in the feedback form via the link below, but wanted to write to your personally as well to show our appreciation for organizing this trip which we will never forget. And of course, we will be recommending your services to all of our family and friends who are interesting in travelling to southeast Asia.
Thank you again,
Mr. Minothkanth Kanagaratnam & Mrs. Dona Kuruppu from Sri Lanka & New Zealand
ESSENTIAL VIETNAM from 23 Sep to 01 Oct
Dear Ms Lana Vien,
Now I have come to the end of the trip and I must thank you for the excellent arrangement you made for the entire 9 day trip starting from arrival Saigon to departure Hanoi.
The trip to Halong Bay on Alisa Cruise, my family liked the most.
I will definitely recommend Travel Vietnam to my friends.
Thanks and regards
Mr. Lokanath Tripathy from India
Best of Sapa 4 days (19-22 Aug 2017)
Great experience with excellent guide and driver. I mean both, including the driver. We appreciated his cautious and safe driving in an environment with so much dangerous driving.
Xavier Le Mintier & partner from France
VIETNAM HIGHLIGHTS 9 days/ 8 nights from 7 Aug 2017 to 15 Aug 2017
Our trip was fantastic - possibly the only thing that we could think to recommend is perhaps cold towels in the bus as the weather is very hot and humid.
Gaynor Azzie and family from South Africa
BIKING MEKONG DELTA & NHA TRANG BEACH BREAK from 31 Jul to 10 Aug
Thank you- we have had a truly Fantastic time and you have done an amazing job organising our time in Vietnam, it was perfect. I would truly recommend Travel Vietnam and yourself to any of my friends wanting to visit this beautiful country.
Nathan, Florence, Alexander and Elise from Britain
Vietnam & Cambodia discovery 16 days - from 25th Jul to 9th Aug 2017
Dear Mary D,
Thank you for your email. It was indeed a pleasure to meet you briefly at the hotel. I would like to thank you for your gifts to the group and tell you that this was indeed a trip we will all remember. It was amazing. I am pleased we chose you to proceed with the trip. Hopefully we will be back or choose another area your travel agency covers.
I shall complete the feedback and also try and post to facebook and tripadvisor as this will be helpful to other travellers.
Please also find attached the image we took at the hotel.
Marios Kazamias & friends from Cyprus
HIGHLIGHTS OF VIETNAM from 25 Jul to 02 Aug
Once I connected with Lana, she worked professionally and efficiently with me to put the itinerary / tour together based on our schedule / availability. She was able to make adjustments quickly and very effectively when needed. She kept contact with us during the tour and was always there to answer any questions or provide suggestion or needed information. Lana was outstanding in all aspects, and I will send a separate email to Mr Alan Hoang providing greater detail of our high level of satisfaction with Lana.
We had five guides overall and they were all fantastic. I cannot rate one above another simply due to the fact that they were all so good. All spoke English very well and provided us with a wealth of information about the various areas of Vietnam that we visited. They also all responded very well to the many questions that we had, and went out of their way to accommodate us and make suggestions or give direction when we needed it (for meals, etc). As well, the drivers were all most excellent. We were amazed at how well they navigated through all the traffic and all the scooters. And they were always on time, and very polite and helpful.
Overall the trip was fantastic, and the choices / suggestions for the sites to visit and see were excellent. As well the hotel choices were very good.
I would love to visit Vietnam again, and whenever we can make that happen (it's quite a long flight to get there!), we will definitely be looking to work with Travel Vietnam again.
I have filled out the survey that Lana requested, but I wanted to write to you directly to express personally our appreciation for Lana’s great job.
I have worked both personally and professionally with many people over the course of many years, and I must say that I have been most impressed by Ms Lana Vien.
From the very moment she took us on as clients, both her professionalism and personal touch and involvement was
absolutely fantastic! She took great interest and care in making everything “right” for us, and was attentive to every detail of our trip. Her ability to happily and flawlessly adjust to our needs was impressive – including adjusting to a late change in our international flight schedule.
And once our tour started, Lana continued to watch over us, keep in contact, help us with our questions, and make suggestions when it was appropriate. She took care of us from start to finish. This certainly made our planning, travel, and tour more enjoyable by lowering our stress level, and allowing us to relax and thoroughly enjoy the tour/trip. We are highly appreciative of everything she did for us! --and we just cannot thank her enough.
Hopefully you can recognize her in some way for all her great work.
Obviously Vietnam Travel is a highly professional company, and we will be happy to work with you again whenever we are able to return to the area. As well, we are happy to recommend you (and specifically Lana as well) to other potential customers. –Feel free to use us as references.
Thank you again,
Mr. Nate Bedee from United States
GRAND VIETNAM & CAMBODIA from 17 Jun to 08 Jul
Hi Lana, It is very good to be home. We love to travel but there is no place like home.
On behalf of the Debbie Erlandson group I would like to say a big thank you to you and Travel Vietnam for our wonderful holiday. We really liked the private tour, not having to deal with 40 people is a blessing. All our accommodation was superb. It would have been nice to have more time in Saigon but as the airline changed our flight from Dalat that didn't happen.
We all thought Vietnam was a beautiful country and we were very lucky with the weather as you are coming into your wet season. I am sure with the private tour we saw parts of Vietnam that many tourists wouldn't have seen.
Once again many thanks from all of us,
Mrs. Debbie Erlandson from Australia
BEST OF THE NORTH 10 days/ 9 nights from 26 May 2017 to 4 Jun 2017
Thank you so much for arranging the trip for me and my friend, we had an amazing time in Vietnam! I learned so much about the culture through our tour guides and talking to the locals. The food was tasteful and I loved trekking through the rice fields of Sapa and sailing in Halong Bay. I'll go and fill out the survey and write how much I loved the trip.
Christina Oftedal from Norway
3 days 2 nights trip on Halong Violet Cruise”
Thank you very much for all your quick responses and help since I contacted you.
You've been very helpful the whole time.
We had such a great anniversary trip on the boat, not to mention, with the free upgrade,
it made our trip to a whole other level!
I'll definitely recommend this website to my friends who would like to take a trip on Halong Bay.
I've finished the E-survey and I hope that helps.
Thank you again.
Ms. Chieh Yin Liu & Partner from Taiwan
SIGNATURE VIETNAM 10 days/ 9 nights from 19 May 2017 to 28 May 2017
Thank you Duong!
One of them stopped by my office yesterday with a beautiful scarf for me. They had a fantastic trip and
Were very complimentary of the guides. All around a very good trip!
I will use you again when I need something in the area
I will fill out the attached survey and send back.
SHELBIE HELD from USA
Package Visit Hanoi – Cruise Halong Bay 5 days from 9 May to 13 May 2017
How are you? I am safely back in Malaysia. Thank you very much for organising our trip. The Orchid Cruise was the highlight of our trip, it was very very very excellent! We all loved it. I will definitely recommend Orchid cruises to everyone. The rooms were spacious, and the bathroom had a fantastic view of the bay, the food was good, and the staff and crew were friendly. The cabins were very clean and new too. 5 star luxury cruise at its best!
Sofitel Metropole was marvellous! We all loved our stay there. We used the swimming pool and it was great, there was a lifeguard who saved me from almost drowning! Wish out stay there was longer tho.
Golden Silk Hotel was not as good hotel but it was in a very good location. The rooms were a little old, and it smelled a little musky. It was clean but a bit dated. The spa in the hotel was a bit old. Sometimes the receptionist couldn't really speak good English. But overall it was still okay, not too bad.
Mr.Huy was a very knowledgeable and friendly guide, we loved him, and Mr.Tec the driver was also very polite and gentle. We had a really good 1 day tour of Hanoi and grateful that we got to see many places and Mr.Huy accomodated our request to see the lacquer and embroidery factory. We gave them both a lot of tips as we thought they were excellent. The private van was spacious and clean, and new, we were happy with it. We were impressed that there was even wifi on the van!
Lastly, thank you to you Ms Giang, for your hardwork and also for the gift. I will not hesitate to use TravelVietnam for my future travels and look forward to seeing you in Malaysia someday. Do let me know if you plan to come and I can try and give you some tips. If you visit Australia, let me know too and I can give you a few tips. Of course, I am no travel agent, so my tips may not be that good but I will try my best.
Kind regards and thank you again,
Ms. Gitanjali & Group from Malaysia
BEST OF THE NORTH from 26 Apr to 03 May
Our guide, Son, was excellent and my wife and I really comment him. Living so far away, I do not think that we shall visit Vietnam again, but I hope to use your services for Laos and Myamar.
Dr. Moshe Hashmonai from Israel
ESSENTIAL VIETNAM 9 days/ 8 nights from 20 Apr 2017 to 28 Apr 2017
We did not use your guide services in South Vietnam so I did not provide a rating.
The guide in Hoian was a little difficult to understand but our guide in Hui was excellent.
Unfortunately we were unable to do the kayaking in Halong Bay as the activity had been stopped during our stay.
Locations of hotels were excellent and good for the category of the accommodation.
It was a pleasure to deal with Ms. Duong Nguyen to customize our trip as she always responded to my questions in a timely manner and any issues were quickly dealt with.
A visitor from Canada
BEST OF THE NORTH from 14 Apr to 22 Apr 2017
We were extremely happy with Travel Vietnam, from the initial enquiry stage right through the booking process and eventually our trip. I have recommended you to friends already and will be using you next time I visit Vietnam.
In particular I would like to thank our tour guide in Hanoi, Shiny, he was incredibly friendly &a knowledgeable and we felt completely safe & secure in his company, he is a real asset to your company.
I would also like to express our satisfaction with our driver Mr Thang, always friendly and courteous, and always had a smile on his face, his driving was impeccable and again we felt very safe in his vehicle.
The hotel staff at La Siesta Trendy in Hanoi also deserve a special mention. They were all very friendly, helpful and welcoming, they made us feel at home and like nothing was ever too much trouble for them.
Thank you Lana for all your help and guidance in booking our trip.
We had the best time and will definitely be back to see the rest of your fascinating and beautiful country.
Thank you Travel Vietnam!!!!!!
Cherie Ann Holmes from New Zealand
South and North travel service
Many, many thanks to Giang Duong for her incredible supervision and planning of our travels this month!! She was very responsive to our requests and always answered our questions quickly and pleasantly as well as being very informed on all of our travel needs. I would highly recommend her to anyone!! Travel Vietnam is the way to travel!
We had an AMAZING trip thank you SO very much!! I just left a review for you on the link you sent to me.
It was so very nice to meet you too!! Thank you for the delicious present and for your warm greetings and great assistance.
My phone died on our trip but I will look for the pictures to send to you I want them too!
Have a wonderful day!!
Mrs. Elizabeth A Reed & Mr. Alan Reed from United States
Vietnam discovery 14 days”. From 5th Apr to 18th Apr 2017
On behalf of our group of 5 friends, We would just like to thank the management team at Travel Vietnam for providing such a wonderful service over the 14 days, We where able to experience the culture,people,food and wonderful scenery of Vietnam that will be life time memories! and great conversations!!. for us all.
A very special thanks to our Consultant Mrs Mary D, Who at all times showed true professionalism and excellent communication to ensure our requests where met and also for her incredible knowledge of making excellent suggestions for our Itinerary, if you have a reward system in place, i would strongly recommend that she be rewarded for her efforts as this has been my third trip with Travel Vietnam and Mrs Mary D has been our consultant from the start and if and when i travel to Vietnam again, I would not hesitate the slightest to request her services again.
Also we would appreciate it if you could please pass on our highest regards to all your drivers as they showed incredible road skills and always put our safety first and they where also very obliging to help with our luggage at various times.
Please pass our highest regards to all your guides and thank them highly for their efforts.
And finally a very special thanks to your Guide in the south Miss Tran Nguyen, what an incredible asset she is for your company to have, this woman really knows her job and has a very special way of communicating her information to tourists in such a wonderful manner.
So thank you once again Travel Vietnam for a lifetime incredible experience!
We hope to see you again!
Chris Allender & party from UK & AU
VIETNAM HOLIDAY 14 days/ 13 nights from 3 Apr 2017 to 16 Apr 2017
A lot of thanks for the planning of our travel in Vietnam! We are just back at home and we all think that you are a perfect organizer! We'll never forget this travel, it was wonderful.
We have all enjoyed: very interesting visits and sites, attentive French guides (French language of Hien in Hanoi was fantastic!), prudent and kind drivers, wonderful cruises in Ha Long Bay and Mekong, good choices of hotels (particularly in Hue and Hoi An!), welcome at the airports, all was really perfect. We haven't got any problem!
We particularly wish to thank you for the visit of Cu Chi yesterday. We know it wasn't planned in the program and that you have added it because our flight was very late in the evening. A lot of thanks for this too and for your kind gifts in Hanoi!
We keep your address and your brochure, we'll give them to persons interested to visit Vietnam or Asia and we'll speak about you.
Have a nice day!
Micheline Zegels and family from Belgium
“Halong Violet Cruise + Train service + Seaplane Halong Bay from 27 March to 16 April 2017”
Just a note to thank you for your service and help. The car service to Halong Bay was very nice... clean car, friendly and safe driver, and wifi in the car was a super bonus, a very nice touch. Our driver also stopped at Hong Ngoc Handicraft center, without being pushy about it at all, and we really liked this stop... we picked up some things and the staff were friendly, helpful and not pushy.
The Halong Violet was a very nice boat, friendly helpful staff; it would be nice if a few more of them spoke better English, but Sammy was usually around and helped us navigate things. Our room was wonderful; the big bathtub and large movie selection were really nice surprises. Because the weather was misty (no one's fault of course), and there was no kayaking (too bad the government put this rule in... a real disappointment), and the excursions were crowded/boring, we took advantage of both of these things and caught up on our relaxing.
The float plane service went flawlessly and we are happy we spent the extra money to do this... it was nice to see the islands from the air and get a better sense of the whole area. Our driver from the airport to our hotel was friendly and a good driver.
Thank you again for our gift and for coming to meet us at the hotel.
All the best to you!
We booked our recent Ha Long Bay 3-day tour through Ms Giang Duong, a travel agent with Travel Vietnam, a division of Asia Travel & Leisure in Hanoi. Ms. Giang responded quickly to emails, supplied us with well-thought-out alternatives, and also assisted with our Vietnam visas. She was professional, friendly and knowledgeable. She provided a personal touch by meeting us at our hotel the evening before our Ha Long trip, and bringing us a beautiful gift. Thank you to Giang and Travel Vietnam in Hanoi.
Visited April 2017
Mrs. Shauna J Trieb & Mr. Mark A Trieb from United State
Siem Reap & Phu Quoc Escape – 11 days/ 10 nights (from 2 April to 12 April 2017)
Hotels in Cambodia and Phu Quoc were excellent. Lavender boutique hotel in HCMC was in excellent location however felt a bit run down (low end of 3 stars).
Excellent choice of program and locations. Phu Quoc provided excellent balance for re-creation. Probably next time we will add a bit more nature/adventure vs culture/mainstream tourism.
It was good again to have the guides showing us the places for good food and best spots.
We are certainly looking forward to our next trip. Many thanks to Mua for the perfect organization and attention.
Roland Ringel & wife from German
Vietnam & Cambodia highlights 6 days. From 31st Mar – 5th Apr 2017
Everything was fantastic and we had a very pleasant time both in Vietnam and in Cambodia.
Thanks again for your help.
Pilar from Spain
CAMBODIA AND VIETNAM HOLIDAY 13 days/ 12 nights from 23 Mar 2017 to 4 Apr 2017
We were extremely pleased with your services. You attended to all our needs very professionally. Our hotel at Sokka hotel in phnom Penh could be improved. The knowledge of the guides was very good but just just improvement on pronanouciation as at times the guide had to repeat the sentences so we can understand him/ her better.
We are very happy and have already recommended you to our friends.
Many thanks for organizing a memorable holiday for us and hope to use you again in the future.
Ms. Rita Houri from UK
Halong Bay Emperor Cruise – 2 Days 1 Night program (From 2 April to 3 April 2017)
Working with Giang Duong was excellent - her communication and eagerness to assist are what made this trip a success.
We will definitely be reaching out to you for any future travel needs in Asia.
Mr. Jake Grinsted Group from United State
VIETNAM & CAMBODIA DISCOVERY 16 days/ 15 nights from 12th March 2017 to 27th March 2017
How is your pain inside your nose? I hope you feel better.
I send your office the E-survey and want to thank you again for the wonderful job you made for us.
It was a success trip and we are looking forward traveling with you again.
All the best
Ronit & Avi from Israel
VIETNAM DISCOVERY 16 days/ 15 nights from 9 Mar 2017 to 24 Mar 2017
From Mrs. Rhonda Thornton,
Having just returned from a tour with your company with friends from Australia (Peta, Susanne and Julie) I wanted to thank you and express my appreciation for the wonderful service Travel Vietnam provided.
It was a truly wonderful trip and it has provided many happy and lifelong memories for me and this was made possible by your efforts. Prior to the trip and during the trip you have been very supportive, thoughtful and accommodating. Hence I wish to thank you very much for your assistance, patience and generosity.
Warmest regards Rhonda Thornton
From Mrs. Peta Darcey,
I completed the survey but wanted to personally thank you for arranging such a great holiday for my friends and me. All the guides were very knowledgeable and accommodating and provided very high standard of customer service with a smile every minute we were with them and shared detailed information about the region they love.
Sonny in Hanoi and Huyen in Saigon were very friendly and knowledgeable and nothing we asked for was too much trouble and the driver in Hanoi not only negotiated the crazy Saigon traffic safely but also handed us a chilled towel each time we returned to the bus, which we thought was over and above regular service. Little extras like this make the difference between a good driver and a 5 star customer service professional. We would like to have recognised his outstanding customer service with a small tip but unfortunately had no Vietnamese or USD cash remaining when we arrived at the airport in Saigon. Huyen patiently answered all our questions about the locations and attractions and shared her insights into Vietnamese history with us and her excellent English language skills were an added bonus.
The only small issues we encountered were that the Halong Bay cruise catering staff appeared to be unaware one of our party eats only vegetarian food and one of our drivers had no Travel Vietnam paperwork to confirm his identity, but I understand you are already aware of this. Neither was a major issue but I felt you would like to know.
I will definitely contact you again if further travel in your region is contemplated.
AUTHENTIC VIETNAM CAMBODIA 19 days/ 18 nights from 5 Mar 2017 to 23 Mar 2017
Our driver Sarat in Siem Reap to Phnom Penh was very excellent but the vehicle condition was poor (new tires needed).
Guide Jack in Siem Reap was very good and knew how to make our day at the Angkor Temples special and individualized.
Guide Sukho in Phnom Penh was the best English speaker of all our guides and was an amazingly excellent guide, especially for the grim topic.
Long in Saigon was a guide we very much enjoyed our time with.
Dan in Central Vietnam was very attentive and always trying to please. We may have benefited by having some tour time without commentary. One place he brought us for our lunch was very poor and the more expensive than it should have been.
A favorite guide was Hieu in Sapa - she is definitely a guide that you should use often and pay well.
All the hotels were excellent. Overall it was a wonderful way to experience the people and culture of Cambodia and Vietnam. Thank you Duong Nguyen for all your work arranging and individualizing the trip for us.
Susan Steingraber from USA
“Three days on Halong Violet Cruise and Central service” from 15 to 21 March 2017
Thank you for your lovely email. We are not yet back in Adelaide but still in Saigon. I will be very happy to recommend you on Trip Adviser when I return to adelaide but will, of course, complete your feedback form now.
We have loved every part of Vietnam and cannot forget your efficiency and assistance with our travel plans right from the beginning. I have already recommended you to some friends from Australia - their surname is Spencer - I think they will travel to Vietnam next year. I have told them to contact you right from the beginning to organize internal airfares and accommodation, cruises and tours.
Good luck with your career Giang and also your future. We loved meeting you and wish we could have spent more time with you.
We were so lucky that Ms Giang Duong was our travel agent, assisting us with flights, cruises and accommodation while in VietNam. She was excellent in all aspects of travel and is the best travel agent I have had when travelling overseas. Her personal service, prompt response to questions and nothing was too much trouble for her. I had a problem with my Viet Nam visa which she quickly assessed and assisted in a professional and caring manner. Great result! I cannot recommend Ms Giang highly enough. How lucky for me that we found her and please be assured I will recommend her and your travel company to others.
Thank you so much,
Mrs. Sandra Raie WATKINSON & Mrs. Barbara Wendy McMAHON from Australia
South East Asia discovery 15 days. From 5th March to 18th March 2017
We had a wonderful holiday and thanks to your excellent attention to details everything turned out perfectly.
Thank you once again for all your help and your lovely gift.
As you know we spent the last part of our holiday in Bangkok. We came home to cyclone conditions but thankfully our home was safe even though we live on a river.
I will do the survey and many thanks again.
Cheryl McKenzie from Australia
Bangkok tours from 15 Mar 2017 to 17 Mar 2017.
We had a great trip. The country is beautiful, the people very nice and friendly, and your company service was excellent.
Our guide, April, has great knowledge of land, culture , history and people, her English is excellent and she is very nice and friendly. The drivers that were taking us places were also very nice, and the vans were very comfortable.
The only problem we met was traffic jams in Bangkok…. but this is hardly possible for any of us to solve.
Thank you again for your great service, we'll recommend your company to our friends , and we're looking forward to work with you again in any trip we'll plan to Asia.
Dorothy from Israel
HIGHLIGHTS OF VIETNAM 9 days/ 8 nights from 9th March 2017 to 17th March 2017
I can sum up our tour as very good, we did not however give us ourselves enough time to enjoy all that Vietnam had to offer. We will return and take more time.
Hotels were situated exactly where we like to stay in downtown areas and we thank you for that.
Tirant Hotel perfect choice.
I would rate the guide as excellent, her language skills, knowledge, personality were a 10/10
The driver also was a 10/10 very helpful, drove safely, and was punctual.
We enjoyed being with both.
Gray line cruises, personally I would not recommend, the crew was very courteous and helpful they did in fact arrange a early disembarkation to allow more time to arrive at the airport. The boat however was very worn and showed its age. If I were to do this cruise again I would find another cruise line.
The visability unfortunately on the cruise was very poor, nothing anyone could do but enjoy and visualized the beauty of this area.
The La Residencia Hotel was a perfect choice, unbelievable service from all staff.
The Moonlight great location with good service.
The guide was somewhat lazy and we had the feeling he too much interest in taking us to shops he had an obvious relationship with to receive a commission. On trip to from Hoian to Hue he was asleep quite a bit. His English at best was fair.
The driver was punctual and courteous no issue here.
Grand Silverland Hotel again perfect choice and also great service.
Guide was excellent with a good knowledge of the area, good language skills, enthusiastic, just fun to be with, 10/10
Driver also was very good, punctual, drove safely and a good attitude.
In conclusion we would certainly use Travel Vietnam again and hopefully we can plan another trip this time next year and stay longer.
Thank you for all your help
Richard Hamilton & Wife from Canada
Motorbike tour 15 Mar 2017
Apologies for not replying sooner to your email. We arrived back home in Australia yesterday. Our bike ride in Saigon was one of the highlights of our trip. Our drivers and guide were excellent. Viewing the traffic from the bus the motorbikes looked chaotic: but once we were on our bikes it was exciting and we always felt safe. It was the best way to get a feel for the city in our short stay. The places we were shown were amazing and we would not have seen these had we gone on a tour organised by the ship.
The guide gave us interesting and informative information and was cooperative in adapting the tour to our wishes.
Thank you once again for your efficient organisation of our tour. We will recommend your services to our friends. We gave your details to an English couple we met in Hong Kong who were on their way to Hanoi. They already had plans for Hanoi but were impressed with our photos and video of our tour.
With many thanks for a memorable tour,
Phil and Chris Hughes from Australia
HIGHLIGHTS OF VIETNAM – 10 days/ 9 nights (from 2 to 11 Mar 2017)
We had a wonderful trip. All of our guides were excellent but our guide in Saigon was a 10+++, we felt like we had known her for years after spending a few hours with her. She was very knowledgeable as well as funny.
Something that we have never experienced before was actually getting a chance to meet with the person who created our tour and have them go over the details of our trip. This told me that Travel Vietnam is committed to providing their customers with the best quality of service and personal attention.
Thank you for a great vacation!
Stephen Bishop & wife from USA
Hanoi – Halong bay 2 days 7-8 Mar 2017
Just wanted to say thank you for all your help sorting out our travel. Everything has gone like clockwork and the service you and your driver have provided has been excellent.
The seaplane flight was incredible, we loved every minute of it.
We will contact you again when we next visit Vietnam.
Ivan and Ryan from UK
Essential Vietnam 12 days 11 nights from 23 Feb 2017 to 06 Mar 2017.
Sorry for the slow reply to your email. We are still travelling! After leaving Viet Nam, we flew from Bangkok to Barcelona, where we are spending two weeks in southern Spain, before flying home from London on April 4th.
We greatly enjoyed our 12 days in Viet Nam. The highlights for us were the Syrena cruise on beautiful Ha Long Bay and our longer stay at the Silk Path hotel in Hanoi., The Silk Path is a truly excellent hotel, with a wonderful location near the lake. The entire trip was very well planned and everything went well from beginning to end. All of our guides and drivers were very professional and helpful, and we enjoyed meeting each of them.
During our two free days in Hanoi at the end of the trip, I was able to visit the National University where I worked for a short time in 1993. Of course, much has changed in Hanoi over the past 25 years, but there were still many familiar sights and good memories from that time.
Thank you for all of your help in planning our trip. I will do the survey when we get home to Canada in a few weeks.
Larry LeDuc from Canada
Highlights of Vietnam 13 days 12 nights from 16 Feb 2017 to 28 Feb 2017.
Dear Ms. Anna,
Thank you for organizing such a wonderful trip. We had a lovely time visiting Vietnam. I greatly appreciate all of your help in arranging our vacation and making it run so smoothly.
Kathleen from USA
Vietnam-Cambodia Discovery 12 days from 17 to 28 Feb 2017
We had a marvellous holiday thanks to you. Our trip to Hanoi and Saigon was fun but our trips to Siem Reap and Phnom Penh were a little rushed. The guides in Hanoi and Siem Reap were very good. Our guide Xuan has been very helpful and knowledgable. You have a good guide in him and we have been very pleased with his services.
The hotels were good and spacious. The Halong cruise was excellent and the ship very comfortable.
The weather in Hanoi was the best.
Maybe one should come here in November or December.
Thanks again. Good to meet you in person at last.
Ali Qizilbash from Canada.
Vietnam Discovery – 21 days from 08 – 28 February 2017
I will be filling out the online survey momentarily. In the meantime here are some thoughts.
Our trip was one of the best we have ever undertaken. We enjoyed the country and especially the people we met and talked to.
It was very thoughtful for you to meet us and buy us dinner. We enjoyed your company and the conversation about your brother's wedding and living in Vietnam. Thanks for the gift of the plates...Pat has a place picked out for them when we arrive home.
I am glad we went to Sapa even though the weather was bad. Meeting our Hmong guide (Kim) and being taken down the mountain was a real experience. She was remarkable. She is 26 years old, married with three children She lives in a village where there is no electricity and no running water. She was happy and gave the impression she had all she needed and nothing she wanted. We could all learn something from her.
Halong Bay was remarkable but far too developed and too many tourists. On our cruise there must have been 30 or 40 boats stopped overnight. I hope that the beauty of that spot won't be spoiled by too much development.
One of the highlights was Dalat when we went to a temple with our guide Mr. Thom. He was about our age and opened up to us about his experience from the war. It all started with me asking him about names on benches surrounding the temple. ( for example, " With Gratitude ,Viet Nguyen of Sydney Australia " ) . These are people who escaped the war and after 30 or more years came back home to visit their ancestors and purchase a bench. Pat and I both were overcome with emotion listening to the stories he told about his country and his people and the terrible times the Vietnamese people experienced.
In Hoi An we met Lilly and she was a real “firecracker ". She was 26 and still lives at home. Her parents were arranging a marriage for her and she was not going to go through with it so she got a small tattoo and when the boy’s parents saw it, that was the end of the marriage. She was very outspoken and sometimes she had to remind herself she was dealing with foreign tourists. She had a great sense of humor and after she got to know me she could be very funny in the things she would say. For example I heard her talking to the staff on the boat and I could hear the English phrase “hello people " After she finished her conversation with the staff I asked her about the phrase . She was initially embarrassed that I had picked up on it but went on to explain that was what foreign tourists were called. I asked her why and she said because none of the tourists could say anything meaningful in the Vietnamese language they always greeted the Vietnamese people they met by saying “hello “. Hence the moniker “hello people ".
In Na Trang we met Marie on the boat cruise. She is Ukrainian and fluent in 3 languages and can get by in another two. A beautiful girl from Odessa who came to a very foreign country to make a better life for herself. She had excellent English skills and I learned a lot about her life in Odessa and her background. Finally in Saigon our guide was Nhan. She was also around 26 years old. As with the other young guides she was quite outspoken. She told us that Vietnam had only one religion and that was " money ". From what Pat I saw in our trip from North to South she is probably correct. We may have noted a theme in talking about the young women who were our guides. They were confident and outgoing and given their ages (like you) are the face of the new Vietnam .
We started in Hanoi and the further south we got the more economically advanced the country seemed to be. That has a good and bad side as well. In Da Nang the entire coast is being built on and I suspect it will be but a few years and all you will see is high rise after high rise.
We were treated like royalty during our trip. The drivers were always early to pick us up and the guides were attentive to our requests, always asking on the days we were driving on long trips they always gave us water ( lots of water ) and stopped frequently so we could use the " happy room " . Our initial trips were terrifying as I had never experienced the chaos of traffic in Vietnam. The scariest drive was at night to the Victoria Hotel in the Mekong. It was dark and there where motorbikes all over the place. I still don’t know how Mr. Lung did it because I never could.
All we had to do each day was to show up at the appointed time and the guides and driver looked after everything else. If you ever get a new career it should be in the army organizing troop movements and invasions !
The hotels rooms were great...some better than others but all were clean and close to the center of the places we stopped in.
What we wanted before we went was an opportunity to experience Vietnam and its people. In some places that was hard to do because Vietnam has been overrun by foreign tourists ( about 13 million last year and not counting Vietnamese travelling in their own country ) In other places like Sapa and the Mekong we got to see the people before development had overtaken the area.
When I was in Vietnam all I ate was Vietnamese food . I never saw a fat Vietnamese so I thought I wouldn't gain any weight on the trip but I am sure I did. (Pat thinks it was all the beer I was drinking and she is probably right.
The people in the tourist industry are well trained and have the best customer service we have experienced in our travels.
One grumble is the Vietnamese wine ( we like white wine ) which was not very good .
All in all a wonderful trip and an experience of a lifetime
Dave and Pat Helm from Canada
Vietnam & Cambodia 15 days 14 nights - 13 Feb – 27 Feb 2017
Dear Nga Vu
We also had a very good time. Vietnam is realy bautiful country and totally different. Sa pa with the tribes' poeple is an excepctional experience; a traphic on the streets of Hanoi and Cho Chi Minh (Saigon) is a little bit scare but also challenging; Hoian with old down town and scary monsume rain almost every year make you thing and admire the poeple who live over there; the river cruise through Mekong delta with caramel manufactory seems to be a unique experience; the Unesco accepted monuments of Angkor Teples doesn't need any comment. Thank you very much for making to us the schedule of the travel and reserve very comfortable hotels. We appreciate the time and knowledge of the guides, although the guides of Vietnam are more accesible and friendly than those of Cambodia. Now we are at home and teflecting everything we have done and experience with you help, Thank you again and maby we would meet in the future.
Ryszard Gron, and my companieros from Poland
Family Trip in the North of Vietnam” From 19 to 26 February 2017.
All my family and I were sincerely very very pleased to travel with your agency. We traveled from February 19th to 26th with you and there was not any problem or annoyance. Everything was perfect.
We want to say a big THANK YOU to your consultant, Ms. Giang Duong. She was absolutely friendly, efficient, available, professional and careful.
We also want to say thank you to our driver, Mr. Hung. He was always punctual, smiling, reassuring and professional.
Thank you to Mr. Tuan, our French-speaking tour guide: friendly, interesting, professional and he wields French language very well!
At last, thanks a lot to the whole people in our 3 hotels and on the Halong Bay cruise!
Seriously, we'll warmly recommend your agency, and particularly Ms. Giang!
Cảm ơn rất nhiều và hẹn gặp lại!
Louis Vidal & Family from France
VIETNAM HOLIDAY 16 days/ 15 nights from 9 Feb 2017 to 24 Feb 2017
Our lovely journey to Vietnam is coming to the end
It was impressive what we have seen of this site beautiful country.
Thank you for this very well organized tour.
Thank you and see us again for a next tour with your company
Michael and Karin from Switzerland
Highlights of Cambodia & Vietnam 11 days 10 nights from 14 Feb 2017 to 24 Feb 2017.
The organization was excellent, with fast response to emails and updated itinerary provided quickly. We booked the holiday only 3 weeks before travelling, and everything ran very smoothly. We had a fantastic time and would recommend this company to friends and family. Thank you.
Thanks & best regards,
Mr. Abhijit Mohite from UK
VIETNAM HOLIDAY 14 days/ 13 nights from 10 Feb 2017 to 23 Feb 2017
Apart from the first guide in Cao Lai,and the car from Hoian to Hue everything was wonderful.
The Nam Hai and the Violet are great but they do not give the right value for the money!
Ms Doung has been of a great support before, and especially during the tour when she solve all the problems that aroused during the tour, she gave us a very attentive service and a high quality service.
She is the best tour operator we ever met.”
Dr. Lazar Iulian from Israel
Taste of Vietnam – 15 days 14 nights - 7 Feb – 20 Feb 2017
Ms. Nga Vu,
Thank you again for all your help. We arrived well and on time to Korea. We thoroughly enjoyed our trip and were very happy that we used your services. We hope we can make it back to Vietnam one day.
Amy (and Soonhyung) from Korea + Canada
ESSENTIAL VIETNAM 11 days/ 10 nights from 9 Feb 2017 to 19 Feb 2017
Dear Ms. Nguyen,
I completed the feedback link. Thank you again for a great trip. Everything was excellent and we will definitely recommend Travel Vietnam to our friends and family in the future.
Have a great day and good luck,
Jordan Habiby from USA
VIETNAM DISCOVERY 19 days/ 18 nights from 1st Feb 2017 to 19th Feb 2017
We were given the evaluations just as we were departing each time, so I wanted to share our experiences in more detail.
All the guides were good. We feel the last one, Ni, was the best, but the guide Mai in Sapa was also great. The drivers all did a very good job. The last one was the best of a very good group. The best hotel was the Residencia in Hoi An. The worst was the Holiday One in CanTho. The hotel in Hanoi wasn't great but the staff was very nice and helpful. The view from our room in Sapa was stunning.
We are very happy with the trip you planned for us. Thank you again for all your hard work.
Cassia Cottage is very nice. Great food, great staff, a lovely way to end our trip.
The Le Gourmet restaurant in Hanoi had very good food. The French pastry shop around the corner from our Hanoi hotel was also very good, as was the Morning Glory restaurant in Hoi An. We also liked the 96 restaurant in Hoi An.
David Morris from USA
Package ORCHID CRUISE – 3 Days 2 Nights from 16 February to 18 February 2017
Dear Giang Duong,
Thank you very much for your email.
We had a wonderful time in Halong Bay. If we ever travel to Vietnam again we will certainly contact you. For the moment we are considering on going back to Myanmar maybe next year.
Thank you very much for the upgrade at the cruise and all the compliments during our trip.
Max Reidel from Chile
Highlights of Vietnam from 6 to 16 Feb 2017
Client, Feroza and partner were happy with the tour in Vietnam.
Thank you for your services.
Ms. Feroza Vatcha & partner from India
Package Sofitel Legend Metropole Hotel and Halong Violet Cruise (From 10 to 14 February 2017)
Sorry Lena’s e-mail is not working so sorry in the delay in replying to you. Firstly thank you for the lovely gifts and a huge thank you for arranging the trip we really enjoyed it.
Violet was a great Boat, the Food, Staff and the care shown was brilliant. Tang, our Driver there and back was really good, friendly and very safe which we really appreciated.
Great trip and we will recommend your services to friends.
Batchelor from United Kingdom
Vietnam Holiday 9 days 8 nights - 5 Feb – 13 Feb 2017
Dear Nga Vu,
Just to inform you that we have sent the e-survey as requested. Nevertheless, we would like to thank you for your assistance and for all the information provided. We really enjoyed the trip and the opportunity to see some of the beauties of your Country. Also the organization of the different trips was perfect, as well as all the people who took care of us were so friendly and helpful.
Please be sure that we will contact you again if we decide to return to Vietnam or to any other Country covered by AT&L. In this short period since we are back I have already mentioned your Organization to several friends and will keep doing so in the future.
Our best wishes,
Carmen & Evaristo from Spain
Sapa Adventure from 4 Feb 2017 to 8 Feb 2017
From our first email to Travel Vietnam to all the arrangements, everything was prepared for us seamlessly. Duong was very responsive and helpful to all our questions and was patient when we had to confirm our dates. The Sapa tour was very worthwhile and the scenery was amazing. However, on the very last day of the trek, we had a little too much free time considering after the trek, we were tired and would have preferred to rest and shower in our room. Maybe consider switching the trek to one of the earlier days? We had a delightful time and would definitely recommend Travel Vietnam.”
Ms Joanna Ng from USA
Hanoi - Halong Bay - Danang and Hoian - 9 days/ 8 nights from 26 Jan 2017 to 3 Feb 2017.
Our representative, Rose Mai, was totally professional, fast to respond to my emails, and set us up with an amazing trip. All connections were on time and our guides were professional. Our driver who took us to Halong Bay did an outstanding job - his was the ONLY van waiting at the pier as we disembarked to go to the Hanoi airport. Every other passenger had to stand in the road waiting for their drivers to show up. Also our driver in Danang was really great - he picked us up at 4:30am outside of our unit, not at the front desk, which was so much more convenient. Rose's recommendation of the Fusion Suites in Danang was something I would have never considered, and we were so pleased with their customer service that we plan on returning next year! Thanks again for a truly perfect trip.
Mara Winke from USA
VIETNAM HOLIDAY 15 days/ 14 nights from 19 Jan 2017 to 2 Feb 2017
We are home, very tired, but very happy
I will write to you soon in details the feedback but the bottom line is that we were very satisfied with the trip and with the service of you and your company.
Miki & Eli from Israel
NORTH VIETNAM & ANGKOR WAT 12 days 11 nights from 20 Jan 2017 to 31 Jan 2017
At first, I would like to thank you for your kindness and all the things that you've done for us : everything was very well planned.
We really enjoyed all the excursions, the places and the guides that you choose for us.
This experience was really a success since the beginning till the end of the tour.
All the guides were really open-minded and they taught us a lot of things about history and culture from their country.
It was a real pleasure also to visit Cambodia after Vietnam, it was really different and we will keep a lot of great memories from all the trip.
Thank you so much, again. You can be sure that we will recommend Asia Travel to all of our friends if they want to travel to Asia.
Marie-Luce & Noemie Lapierre from France
BEST OF THE NORTH 8 Days 7 Nights from 20 Jan to 27 Jan 2017
Lana I can not tell you how much I enjoyed Khoa. He was smart, knowledgeable, respectful of our wishes and made the trip to North Vietnam the highlight of our Asian adventure. What a treasure. Thank you so much for a wonderful experience. It made us want to return to Vietnam soon and explore the rest of the country. Five Stars!
Robert Moss from United States
VIETNAM HOLIDAY 12 days/ 11 nights from 16 Jan 2017 to 27 Jan 2017
Thanks for your kind words!
I just got back to Canada a few days ago.
We took one week vacation in Phu Quoc island, Malinda resort is a good place that you can arrange your guests stay in.
That was a very pleasure time during the trip.
I love everything about the tour both visiting places and accommodations. All of the tour guides that we had were really professional but the only one in the middle. We were really impressed by the guy in Nha Trang.
In general, we loved everything about the trip and would totally take it again. I will give feedback as what we experienced.
I hope you had a wonderful time with you family and friends.
Best luck on your career ! and again, thank you very much for the gifts, they are lovely!
Sarah Nguyen from Canada.
Insight of Vietnam Tour 15 days/ 14 nights from 7 Jan 2017 to 21 Jan 2017
Thank you for a wonderful trip to Vietnam. The quality of the services we received were beyond our expectations. I would like to especially mention our guides in Dalat (Dinh) and Ho Chi Minh City (Huyen) for their great skills, knowledge, and extra kindness in spending time with us to share so much about their experiences and culture. All the other guides were excellent but these two were the best. Thank you also for providing the mobile phone for emergencies. We used in when our flight from Hanoi to Hue was cancelled and sent to Danang instead due to bad weather. Mua immediately arranged for our guide and driver to meet us in Danang and they spent an extra long day driving from one city to the other and back in order to meet us and bring us to our hotel in Hue.
I would also like to mention how much we enjoyed our cooking class at KOTO in Hanoi and the rice farm eco-tour in Hoi An. The chef in Hanoi and the guide in Hoi An both added special enjoyment to our trip.
My only suggestion for improvement is about two of the hotels. We were not impressed with the hotel in Can Tho. Although it was modern with many amenities, it was not on a par with any of the others. The room was large and nicely decorated but it smelled moldy, the carpet was stained, and the location is very noisy with a night club across the street. On the other hand, the hotels in Hoi An and Hanoi were just wonderful. The hotel in Hoi An was among the best I have ever stayed in in many travels around the world. The hotel in Hanoi was lovely as well, although I would recommend putting your guests in one of the larger rooms (ours was very small with no closet so we could not unpack). In both, the staff and service were first class and I would be very happy to stay in them again.
I hope these comments are helpful. Again, thank you for an excellent introduction to Vietnam. We will certainly recommend your company to others.
Robert & Sharon from USA
Vietnam Luxury Journey - 10 Days from 10 - 19 January 2017
We are safely back home and I would like to thank you again for the excellent organization of our trip. Everything worked like clockwork, without any problems anywhere. From the guides to the accommodations, transportations and food there was absolutely nothing that was not perfect (except for the weather ? ).
As I wrote in the individual feedback forms, all the guides were excellent, but I would especially like to mention Tao, our guide in North Vietnam. He was the best of the best. Please once again convey our thanks to him.
I don't know how soon we can come back to Vietnam, but if we do, I will certainly contact you and we will recommend you to all my friends planning a vacation in southeast Asia.
Mr. Haluk Sardag & Family from Turkey
Indochina Tour 23 days 22 nights from 27 Dec 2016 to 18 Jan 2017.
Now at home I continue dreaming about the wonderful travel to Vietnam, Cambodia and Thailand. Everything was great and I am very happy you visited us at the Silverland Hotel in Saigon, and thanks again for the beautiful plates you gave to us, now at home they made to me a souvenir of you and Vietnam.
Also I want to thank again for the help of all, company and guides in Cambodia, Soka and Tola gave to me for collect in Phnom Penh my Colombian documents and wallet I have left in the hotel and send it to Siem Reap and return them to me personally. It has been very special and appreciate it very much.
Thank you again, I hope some day I can come back to your beautiful country and by sure I will recommend you and your agencies to my friends. I have answer your E-survey with my comments which express the wonderful travel we have had.
Ms. Lucia Restrepo from Colombia
SOUTH EAST ASIA HOLIDAYS – 19 DAYS from 28 Dec 2016 to 15 Jan 2017
I have no suggestions for improving the quality of this trip, only praise. Our trip went seamlessly in respect to your flight reservations, accommodations, drivers and guides. One of our party became ill in Cambodia. The assistance you and your team provided allowed the rest of our party to move on as we knew she was being well cared for and was safe. You made the necessary changes in her schedule to join us as soon as she was able providing changes in flight, drivers to and from the airport and even team members to visit her in the hospital to assist with language limitations and emotional support.
We had a fabulous trip in all respects thanks to your caring and efficient team and your attention to detail. I have, and will continue to, recommend your agency to anyone thinking about visiting SE Asia, an area very close to my heart as the countries are beautiful, the people welcoming, and the culture rich with history.
Ms. Debbie Thompson from Minnesota - USA
BEST OF THE SOUTH 5 Days 4 Nights from 11 Jan to 15 Jan 2017
Thanks a lot for the great services you arranged for us.
We had a lovely trip and I will tell my friends or family when they have travel plans to Vietnam.
Hetty Post from Netherland
VIETNAM HONEYMOON 16 Days 15 Nights from 29 Dec 2016 to 13 Jan 2017
Tx lana! We loved all choosen Sites/ schedules/ places/Hotels/cars etc. We missed nothing ❤️, only water puppet could be replaced by 36 streets in banoi. We have already recommend you to our friend, and will come back to you for our next kambodia, Myanmar trip. Tx a lot you made us a perfect honeymoon.
Barbara Breulmann Flasch from Austria
Vietnam Holiday 10 days 9 nights - 1 Jan – 11 Jan 2017
Dear Nga Vu,
Thank you, Nga! We had such a great time and we were amazed at how much we were able to see and do in such a short period of time! We will definitely be back to Vietnam - we particularly enjoyed Hanoi and Hoi An - and we'd love to explore different areas as well when we come back. It was so nice to meet you in person finally and to meet Sunny as well. We hope you have a happy lunar new year and hope to see you again in the future!
Kim & Ryan from USA
Vietnam discovery 13 days 12 nights. From 28th Dec 2016 to 9th Jan 2017.
Dear Mary D,
We've Just back in Italy. We had a great stay in Vietnam. Your country is Marvellous and if our vacation was unforgettabe the great merit is yours.
Thanks a lot for the remarkable work you did.
Fabio D'ANTONA and his family from Italy
Cambodia & Vietnam discovery 14 days from 24th Dec 2016 to 6th Jan 2017.
Thank you sooo much Mary, we had just a wonderful trip thanks to your precise and detailed planning(I have filled out the form too), we are used to Swiss timing always being on time but everyone during our trip was just on time or earlier than the scheduled time, it ran like a clock, we were just completely impressed how you could arrange to run it all so perfectly...
Our return trip was good too, we had a 10 hour time to visit and see Hong Kong too, and after the authenticity of Vietnam it was quite horrible.
Your big celebration is coming up and I hope to be in time for the new year if I manage, hope you get some few days off to have a well deserved holiday...
Thank you soooo much, and so long.
Esra & Fabrizio Jauch from Switzerland
VIETNAM FAMILY HOLIDAY 15 days/ 14 nights from 23rd December 2016 to 06th January 2017
We are on our way back to Finland and I want to take this opportunity to thank you for everything.
You did a marvellous job in arranging our programme for a holiday we will never forget. Everything went better than we could have dreamt of, the guides were knowledgeable and the setup gave us a wonderful opportunity to learn about Vietnam. And what a beautiful country it is! We enjoyed every day of our trip.
Cam on Gracie. Planning this trip with you was a pleasure. You helped with every small detail, we were so lucky to have you as our contact in Vietnam. We sincerely hope to come back! I might have lost a piece of my heart in Hanoi...
All the best to you Gracie and your family.
On behalf of the whole group I want to thank you once more!
Anna Kurten & Family from Finland
VIETNAM & CAMBODIA DISCOVERY 15 days/ 14 nights from 22nd Dec 2016 to 5th Jan 2017
We had a wonderful family holiday in Vietnam and Cambodia, despite the negative experience with the guide in Hoi An. It was very much appreciated to have Ms Duong Nguyen to support us through the whole trip after meeting her in person in Hanoi. The fact that we were given a mobile phone made it very easy to address any concerns and Ms Duong reacted and resolved issues immediately. It gave us a lot of confidence knowing that she is always there to make sure every aspect of the trip was fully taken care of and we could always contact her with any issues or questions. Ms Duong Nguyen's exceptional level of service and professionalism ensured that we had the best possible experience in Vietnam and is the key factor in allowing me to confidently recommend Asia Travel to my friends and colleagues
Justina Paskeviciute and Family from Lithuania
Colors of the South 9 days 8 nights from 27 Dec 2016 to 04 Jan 2017.
Thank you for your amazing service. We had a great trip and you did a wonderful job putting together our itinerary. We loved Vietnam and I would recommend you and your company any time.
Matt McKinney” from USA
HIGHLIGHTS OF VIETNAM & CAMBODIA – 13 days 12 nights from 20 Dec 2016 to 1 Jan 2017
Thank you for all your assistance and help. We had a great holiday!
Sunil Maharaj from South Africa
HIGHLIGHTS OF VIETNAM – 9 days 8 nights from 24 Dec 2016 to 1 Jan 2017
We are now back in Kenya, after our wonderful trip to Vietnam. We want to thank you for organising an excellent itinerary with very good tour guides, spacious minivans and comfortable hotels.
We thoroughly enjoyed our time in Vietnam, particularly the Vespa tour in Saigon and the Jasmine cruise. We have learnt a lot about the country, the culture and the people of Vietnam through your knowledgeable tour guides, who were helpful and friendly (particularly Tran in Saigon). The itinerary was well-planned and interesting, and we enjoyed tasting the local food.
We appreciate your help, guidance and efficiency that resulted in an outstanding holiday. Thank you Rose, for a memorable trip!
Narmin & Pankaj from Kenya
Halong Signature cruise 2 days/ 1night from 29 December 2016 to 30 December 2016
Hanh, thank you so much for helping with a fantastic trip to Ha Long bay. The cruise was amazing and the people at Signature were tge best. You've helped make the trip a memorable one and should I travel this way in the future I will be sure to see what other tours you can assist with.
Now off to Phu Quoc for some rest.
Have a great 2017 and thanks again.
Darren Roger Tickel from UK
Starlight cruise 2 days/ 1 night from 29 December 2016 to 30 December 2016
We are now back in Germany. And we would like to thank you for your excellent organization of the Cruise....and other support.
We really enjoyed the Cruise. It was super and very interesting for us. Anyway Vietnam people are very friendly, we had a good time. Thanks again
We wish you a happy New Year 2017 stay happy and healthy.
Hans Ellner from German
Vietnam Insight (17th Dec – 28th Dec 2016)
We are in Hong Kong on our way back to NYC. We want to let you know that we had a wonderful trip in Vietnam. All arrangements went very smoothly; hotels and tours were all very nice with very great service at all. Tour guides and drivers were great, with a special outstanding commendation for Ms Phuoc, our Saigon/Mekong guide who was simply amazing. If we are able to get back to Vietnam I certainly hope that she can be our guide again if she is available.
Many many thanks for all.
Mr. James Drinane from USA
Best of the North 7 days 6 nights from 21 Dec 2016 to 27 Dec 2016
I have replied the survey form as per request.
Thank you once again for all the arrangements and please thank Sunny on our behalf too!
We enjoyed the trip so much and we are talking about going back to visit Central Vietnam in the near future
Evelyn Khoo from Malaysia
Myths & Mountains of North Vietnam 11 days 10 nights from 14 December to 24 December 2016.
Hi Van Anh,
I would like to start at the end. Mr Thanh our driver it cannot be stressed enough how safe we felt in the capable hands of our driver, we are from a very small town of less than 100 people and were worried about the traffic, we were put at ease immediately. Mr Tao our guide is a passionate professional guide very knowledgeable very friendly and has the ability to know when not to talk so that his customers can just look and admire (we both found him to be amazing) and then there is the wonderful Miss Van Anh it was like she could read our minds when it came to the accommodation and attractions we wanted to see, she was very prompt and attentive. These three people are excellent advertisements for you fantastic company. We will not only be recommending you but stressing to our friends the value of the local knowledge and organizational skills you offer. Emailing your company was our best travel decision ever.
Terry & Kathy McGinty from Australia
Vietnam & Cambodia 18 days. From 1st Dec 2016 to 18th Dec 2016
Just a brief note to let you know that we enjoyed our trip in Vietnam and Cambodia. Well organized tour and we do not hesitate to recommend your Travel Agency to our friends.
We were not given a form to comment on your services in Phnom Penh. I would however like to praise the work of the tour guide, Saopkeak Sum, who is also a sweet girl.
The driver is also a competent professional .
Greetings for the coming Xmas season and for a very happy New Year.
Zilda & Mário from Portugal
VIETNAM INSIGHTS 15 days/ 14 nights from 3 Dec 2016 to 17 Dec 2016
Everything went very, very well. The only recommendation that we would make is for a group of 8 westerners, to make sure that you have the largest 10 person van available. Our vans in south and central Vietnam were sufficiently large enough, but the one in the north was a bit small. Other than that, very well done!!
Tim Onciul from Canada
Vietnam Discovery 15 Days (From 21 November to 5 December 2016)
Good afternoon Miss Duong.
Thank you for a great trip we both enjoyed the whole 15 days.
The drivers and the tour guides were brilliant.
Mr. Gareth Cane & Mr. Greg Lowrie from Australia
VIETNAM HOLIDAY 11 days/ 10 nights from 23 Nov 2016 to 03 Dec 2016
Hello cô Dương,
We are finally back to normal, we had wonderful time in the Hanoi, Halong bay and Sapa and Quảng Bình (I met my father's first cousin and his family, visited the family tombs for the first time in Đồng Hới).
We haven't done exploring Hanoi and we hope to come back visiting Hanoi again.
Thanks the wonderful gifts from you, we love it.
We wish you and family have a wonderful Christmas and very Happy New Year.
We hope to see you again when we come back visiting Hanoi and the North in the future.
Chú Hội and cô Trinh, and family from USA.
Highlights of Vietnam 7 days 6 nights from 25 Nov to 01 Dec 2016.
I am not sure what happened to the email I sent you! Never mind, I want to thank you for a wonderful trip... my friends and I enjoyed our stay in your country!!! You were brilliant with the arrangements you made and the assistance you offered with the visa situation. I will definitely use your services again and will refer you to others as well.
Thank you also for the gift you sent each one of us....very thoughtful and beautiful.
I hope to visit again!!
Ms. Banoo Mundegar from USA
Violet cruise 3 days (27-29 Nov 2016)
Hope you are well.
Apologies for the delay in relying back to you. We had a very long journey back to the UK straight from Halong (we have only just arrived in back in London!)
We enjoyed our time on the heritage cruise very much and halong bay is one the best things we did in Vietnam. I personally just wanted to say a big thank you to you for all your help and organisation with this trip from the very start. Your service was very friendly, helpful and made us feel at ease during the whole time.
We will be giving some good feedback and will recommend you to our friends and family.
Thank you again
Poonam and Keval from UK
Vietnam Tour - 5 Days/ 4 nights from 22-11-2016 to 26-11-2016
Thank you so much ! We had an excellent stay and experience we will always treasure!
We will definitely love to be back to explore the rest of Vietnam in the future...
Anee & friends from Africa,
Grand Vietnam 19 days 18 nights (3 – 21 Nov 2016)
Ms ALT - Nga Vu
HAPPY BIRTHDAY and many more.
Happy Holidays to you and your family.
I want to thank you and the four guides for a wonderful trip to Viet Nam. The guides made the trip special. All four were very professional, kind, and know their country well.
If there was some way for your company to acknowledge the good job they did for me, it would be appreciated.
Again, Happy Birthday.
Tom Collins from USA
Vietnam - Cambodia - Laos Discovery 14 days” from 7 to 20 November 2016
Hi Giang. It was a wonderful tour.
Thank you for all you're attentions I go very happy.
If I came back I will do again with you.
I went to Bangkok and I use another agency to book the tour and for sure I like you're agency better. You have more quality in the guides, in the cars in the professional so I congratulate you're agency.
And again thank you.
See you next time!
Fanny from Mexico
Vietnam & Cambodia Discovery 21 days 20 nights
I wanted also to thank you personally for a great trip and good planning. I had one of the most enjoyable trip of my life and my life has been quite long LOL.
We might decide to come again to that part of the globes and we will sure get in touch with you again once we decide to visit Laos and Myanmar.
Dany from Israel
NORTH VIETNAM EXPERIENCE – 5 days/ 4 nights
It was a pleasure to work with Mua. The trip arrangements were made in the week before travel - she was very prompt and helpful. Mua also changed arrangements for last day when the overnight cruise got cancelled due to poor weather. The guides were very good and the driver was reliable and punctual. Would love to come back to Vietnam or visit one of the other locations!
Shyam & family from USA
Indochina Sails 3 days (13-15 Nov 2016)
Thank you Vicky, we had a great time. Organisation was perfect.
Laura Crosbie & Craig Savage from UK
GRAND VIETNAM TOUR (23 Oct – 11 Nov 2016)
Dear Tuan Phan,
I want to tell you that we were very pleased with your service. In particular the respect of the itinerary, the hotels, the professionalism and expertise of the guides, the courtesy of the drivers. Special thanks for the assistance given to me because of my limited ability to walk as a result of the accident had little before the departure from Italy. Certainly we will turn to you for future travel in Indochina and will recommend to friends and acquaintances your agency.
Still heartfelt thanks
Mauro Gamba Chiri from Italy
VIETNAM AND CAMBODIA DISCOVERY 18 days/ 17 nights from 19 Oct 2016 to 5 Nov 2016
Thank you so much as always you have been very thoughtful. Yes we all had a wonderful time in your lovely country and Cambodia and would love to visit again one day. I have just got back to my house and very tired so will complete your feedback form a little later. Being spoilt tourists we did have a few moans but not enough to spoil our memories of a wonderful holiday. Thank you again for your efficient organization and also for your beautiful gifts. I hope you are well and wish you and your family a happy life.
With best wishes from Jackie and Conrad, Geeta and Linda from UK
NORTH VIETNAM DISCOVERY – 13 days/ 12 nights from 21 Oct to 2 Nov 2016
The pleasure was mine and thank you for the lovely gift.
Vietnam is very beautiful and people are so kind and welcoming. The guide and the driver were very helpful all the time for any emergency services, etc.
Thank you for this nice trip arrangement. I will never forget the great experiences and I surely will visit Vietnam again. I sent you the survey now.
Many thanks and Kind Regards
Wissam Essadki from Morocco
Package "Visit Hanoi – Cruise Halong Bay" From 25 to 29 October 2016.
It is good to see you too. Finally! You are as pretty, but taller and slimmer just like a beauty queen!
Anyway, thank you for everything. The itinerary you have prepared for us went really smooth and we did had a great time in Vietnam!
The Halong Bay cruise was great as well as their staff. The gondola hotel people were as nice and the tour guide Sonny and Ting our driver treated us like we have been friends for a long time.
Thank you for preparing every inch of detail for us. I had a really wonderful birthday celebration. Your presents were lovely too! I appreciate all the effort of everyone. I will definitely recommend you to my peers.
We are now back at Manila. We left a small amount of token for you at Gondola Hotel. We hope it will be fine.
Thank you so much again! Until our next travel!
All the best,
Brigette Delizo from Philipines
MEKONG DELTA EXPLORER from 28 to 29 Oct 2016
I gave my feedback already in the way back in paper form. And I did it here now again.
The tour was fantastic and Lan as my guide was just perfect! Looking very much forward to my next stay/booking!
Jens J. Oestreich from German
Colors of Vietnam & Cambodia - 17 days from 11 – 27 October 2016
I have now completed both the feedback and rated our trip on tripadvisor.
I just wanted to say a personal big thank you to you for all the help you gave us and for reorganising our schedule when the typhoon struck. Our whole experience was stress free and that was because of the excellent service given by you and your team of guides and drivers.
Also I wanted you to know how much Margie and I appreciated our beautiful gifts. They will bring back our excellent memories whenever we use them.
Pam from Australia
VIETNAM GRAND HOLIDAY from 10 to 24 Oct 2016
Hello Thuy Do,
The trip was wonderful, every accommodation was beautiful in good taste, everything went very smoothly, The food was incredible. Sunny got up at 5.45 am to take us on another bicycle ride at Tam Cot (near Ninh B) which was beautiful. we did a lot of things. We understood that there is a new highway from Halong Bay to Hanoi and the driver used the old highway so it took us many hours to get to Hanoi which seemed a waste of time. The tender (small boat) to the big boat in Halong Bay is a little dangerous. Sunny warned us not to put hands outside. My sister just held onto the post to get onto the big boat and her finger got caught between the post and the tire and her fingernail cracked and her finger turned purple. We didn't have time to tell Sunny. Also a girl from a different group almost got caught between the rocks and the tender on the island with the cave. Thank you for a wonderful trip.
Michal Roni Gan from Israel
Week without walls – Chiang Mai 2016. From 23rd Oct 2016 to 28th Oct 2016
To whom it may concern,
We have just returned from Chiang Mai on a school trip. This is the second time we have counted on Travel Vietnam to take students. Everything went smoothly and as planned. Just a few last minute changes, that did not affect the continuity of the program.
Moreover, the guides are usually knowledgeable and friendly and they are always willing to help.
We will definitely count on Travel Vietnam for next year.
Thank you to the team, and especially to Mary.
Anabel Ortiz - Zhuhai International School.
Vietnam Vacation from 14 Oct to 23 Oct
Dear Ms. Lana,
Everything worked our perfect – so this is the reason for you not hearing anything. J
Here’s a couple of small notes;
- The cruise was good but not as good as the one with Paradise. I think the boat manager did the difference. On this the boat manager was very focused on telling how good they were and actually not focused on making sure that everyone had a good time.
- The guide in Hanoi was also very good, knowledgeable and polite – however very focused on the political aspect of things.
Overall – we are very satisfied and will use your services again when needed.
Have a good day – thanks!
Venlig hilsen / Kind regards / Mit freundlichen Grüßen
Peer Astrup from Denmark
Authentic Indochina 20 days 19 nights from 04 Oct to 23 Oct 2016
Ms Van Anh:
All the hotels were excellent. Our favorite was the Romance Hotel in Hue. We appreciate the flexibility you offer which allowed us to select all the places we wanted to see. Ms Van Anh did a great job planning the trip and making last minute changes when the Paradise Caves were flooded. On a trip like this much depends on the quality of the local guides. They are the outward representation of your company. We were fortunate to have great guides. Khoa in Hanoi was the best. He not only told us about your country but seemed genuinely interested in us. When he found out Mari was a teacher he made sure we visited some schools in Sapa. Our guides in Laos and Cambodia were knowledgeable and friendly.
Thank you for all your help on this tour. It really was a once-in-a-lifetime experience for us. Being able to arrange a tour with the flexibility of deciding where we wanted to go was great. And the tour you put together was excellent. Of course we will be telling others about this trip and hope some day to return ourselves to Vietnam. It was a pleasure meeting you...
Paul and Mari from USA
VIETNAM DISCOVERY & RELAXATION from 06 to 23 Oct 2016
The professional service provided to us by Ms Thuy Do was exemplary. All of our questions and needs were addressed before and during our trip making our Vietnam experience easy, enjoyable and memorable. Thanks again Ms Thuy!
We thought the tour content was well-balanced and at a very good pace. We enjoyed the free-time to explore more for ourselves and appreciated the advice from our guides. We thoroughly enjoyed our holiday in Vietnam and have no hesitation in recommending your company.
MRS. LISA SAVAGE & HUSBAND from Australia
NORTH VIETNAM & LAOS INSIGHT from 09 to 21 Oct 2016
Hi Ms Thuy Do
Many thanks for your email. In the meantime we have already using the very nice plates :). It was great to meet you face to face after working together online on our roundtrip. We have really enjoyed the trip.
We will recommend you and your organization to other friends.
Ellen Visser from Netherland
NORTH VIETNAM & LAOS ADVENTURE from 05 to 20 Oct 2016
Thank you for your email, and thank you also for the beautiful lacquer ware gifts you gave us. Don and Julie were surprised and delighted to receive the second set of lacquer ware which you left at the hotel and have asked me to pass on their thanks.
It was a pleasure to meet you and to finally thank you in person for organising our trip. We all had a wonderful time, and the guides and drivers we had were first class.
Unfortunately Rick is very ill in hospital - he has been in hospital since the day after we arrived home - and will have surgery on Thursday. . As you can imagine I don't have much spare time right now, but I will complete your survey and return it to you as soon as I can.
Thank you again for organising such a wonderful trip for us.
Roslyn Phillips from Australia
Vietnam & Cambodia Discovery 21 days 20 nights from 01 Oct to 21 Oct 2016.
It was a nice surprise and pleasure to meet you in person in Saigon.
We have enjoyed the trip tremendously, much of it thanks to your detailed, continuous efforts.
We appreciate very much the changes and effort you have made during the trip due to the unexpected cancelation of the flight from Hoian to Dalat.
We have filled the feedback survey.
Best regards from all of us,
Mr. Ran Granot from Israel
Vietnam & Cambodia Tour from 8 Oct to 20 Oct 2016
Dear Ms. Vien,
Yes, We are back home but still with our minds in Vietnam.....
Yes, you really have a beautiful country, a long and rich history, very interesting culture and very nice and pleasant people.
I really want to thank you personally for a lovely trip we had.
On one hand, I would like to mention all the very good things that we had:
meeting you in person and thank you very much for the lovely gift you gave us. thank you
each one of the hotels were great! Oriental suites in Hanoi was SUPER with very good personal service.
In almost all of the hotels we had a wedding anniversary surprise. The funny thing is that it still stayed as a great surprise for Iris even after the 10th time..... thank you very much.
Our guides were mostly very good. Huyen in Saigon was SUPERB!!!!!!
Giving us the mobile phone was a great idea although we didn't use it. It gives a sense of security that you can call your agent in any case of problem.
The hotel in Lao Cai that Aing proposed to us after the night in the train was very very helpful. Even just for taking shower and rest for 1-2 hours.
Paying all the money in the first days in Hanoi instead of traveling with large amount of money.
In all cars we had water but just from Saigon till the end we had cold water and cold wipes. It helped a lot.
But on the other hand, I would like to mention few things that you should know and maybe can improve next time:
We think that if there is a possibility to drive from Hanoi to the north with a car it is much better (and as we were told faster) than with the train.
After the ride with the night train it will be great to have few hours in a hotel to take a shower and rest (as we did in Lao Cai).
Maila, our tour guide in Sapa is very nice and special but is very hard to understand. Her English is not sufficient....
In Sapa maybe it is possible toadd the cable car also
For long drives without a guide (like from Hanoi to Halong bay and back), the driver should be able to speak English
You must check and be sure that the cruise in Halong bay gets back on time for next flight. (we missed the evening in Hoi An which is so beautiful especially at night with all the lamps...)
In Siem Reap you can skip the silk farm again (we have seen it in Hoi An).
The feedbacks for the guides should not be given to them by us. we should fill it and give all of them at the end of the trip to you in a closed envelope. We didn't feel convenient to fill bad feedback and give it by hand to the guide.....
Maybe, if it is possible, to have the long rides with better cars (Limosine)
We really enjoyed our journey and thank you personally for taking such good care of us and will recommend you to all our friends that plan a trip to your beautiful country.
Hope to meet you again (maybe this time in Israel.....)
Geva, Iris & Amit from Israel
Highlights of Vietnam 10 days 9 nights from 09 to 18 Oct 2016
Hi Van Anh,
I’d like to compliment you on your very professional, friendly staff. Our guides were informative, prompt and fun! It was a comfort knowing that they would always be where they said they would be, when they said they would be.
They always made sure we had plenty of water and when stopping for food always asked us if we had any food allergies. We do not have any allergies, but we appreciated being asked.
One small glitch we had was on arriving back in Ha Noi after our night train ride from Lao Cai. Our guide, Luan, told us how to find the Cosiana hotel when she dropped us off at the train station two days earlier. However, we came out a different gate than the one she dropped us off at and got completely turned around. A bit frustrating at 4:30 am after a long night train ride. I would suggest that in the future, your guides explain that if you come out Gate 1, go this way to the hotel, if you come out Gate 2, go this way to the hotel.
Our guide, May, in Sa Pa, and our guides in Hoi An and Saigon were fantastic.
Overall, it was an excellent tour. The hotels were all very nice and the itinerary had a lot of variety – we feel like we got to see the best of Vietnam.
Thank you so much for making our time in Vietnam so comfortable and enjoyable.
Mr. Ronald Baesler & partners from USA
VIETNAM HOLIDAY – 12 days/ 11 nights from 5 Oct - 16 Oct 2016
Mua did a remarkable job in planning and managing our stay in Vietnam, and not least on adjusting the itinerary many times and occasionaly on short notice. We also got the opportunity to consider many alternatives for hotels and accommodations before making the final decisions. It was much appreciated.
The car and the drivers in Da Nang lacked somewhat as compared to Hanoi and HCMC.
The car and the driver in HCMC was excellent but spoke no English, requiring us to contact Mua on one occasion to work out a detailed plan. He was a very kind man and will certainly be able to acquire some English Language if given the chance.
Alf & Randi from Norway
BEST OF THE NORTH – 7 days/ 6 nights from 8 Oct to 14 Oct 2016
It was nice meeting you at the restaurant, very good choice and lovely evening.
Just wanted to feedback that we were very happy with our tour. Just the right mix of activity and rest. Very good selection of the places and hotels and restaurants. For us a perfect balance of high quality and relaxed atmosphere. Both guide and driver were a good company and added to the experience.
Mai Chau and Ha Long were breath taking and we liked our boat and the Ecolodge a lot. One of our best tours.
Thank you very much for your perfect organization and close assistance.
Looking forward to our next trip and maybe see you then again.
Roland and Barbara from German
Vietnam & Cambodia discovery 15 days from 17th Sep 2016 to 1st Oct 2016.
We are on the last full day of our holiday. The trip has been wonderful and has all gone as planned. We have visited some wonderful areas and we are staggered by the beauty and variety of the places we have seen.
We opted to miss a couple of minor points on the itinerary, just to combat a bit of fatigue from the travelling but were amazed at what we did get to. Our guides were good although a special mention should go to Yan and Nei who were wonderful and it was a pleasure to spend the time that we did with them, we only wish it was longer.
Most of all from me and Ged (Geraldine) we thank you very much for the arrangements that you made for us at Hanoi. It was the surprise we planned and Ged and I will never forget the moment, it will always be special to us.
When we are planning our next trip to Asia we will of course be in touch to make the arrangements.
John & Geraldine from UK
Indochina Holidays (from 10 Sep to 25 Sep 2016)
I'm so grateful for Ms Duong Nguyen for her kindness and patience in working with our group -- US students traveling to Asia to celebrate our near-completion of our Acupuncture degrees. There were long stretches of email communications to finalize our itinerary and she was always patient with us, got back with us immediately regarding our concerns, thoughtful in her suggestions, and she put together a wonderful package that was affordable on our student budget! The tour guides we met were gems! They were local people sharing their local knowledge, and we always felt safe to depend on their knowledge of the area, customs and practices. The drivers were skillful in negotiating the streets full of Asian drivers! In our tour group of 6 persons, for everyone, it was our first time using a travel agency, and we will never travel without one again, and we are extremely grateful for Ms Duong's hard work on helping us with a trip of a lifetime -- the first of many!”
MS. Thi Nguyen-Phuoc From USA
Amazing Vietnam (4 Sep - 20 Sep 2016)
Let me express my thank for the very well prepared trip in Vietnam by your Travel Agency.
We didn't face any serious complication in the time of our trip¨
The schedule time was kept on time both without delay and substantial changes in our planned program.
Actually, we experienced during our stay neither unforeseen circumstances nor problems
All three guides were very friendly and able to explain every our question. We highly appreciate this.
I can promise to recommend our Travel Agency for your outstanding service to another Czechs.
Have a good day
Dr Vladimir Heinz from Czeck
Best of the north Vietnam from 6th Sep 2016 to 16th Sep 2016.
Thank you so much for your email. Andrew and I are back in Montreal (and back at work) but definitely missing the natural beauty of Vietnam (we wish we could go back and spend a few more days sailing in Halong Bay!)
We are both glad we had the opportunity to meet you in person. Thank you so much for all your help in planning our trip to Vietnam – it was an incredible experience and we will always have such wonderful memories from our time in your country. Both you and our guide Sunny provided first class service and really made our trip unique and memorable.
If ever any of our friends or family visit Vietnam, we will definitely suggest that they reach out to you!
Christina from Canada
HANOI – NINH BINH – HALONG BAY 5 days 4 nights program from 04 September 2016 to 08 September 2016.
Our travel consultant, Ms Hanh Nguyen, is very patient and customer centric. She followed up with our request promptly.
Our accommodation was wonderful! Many of our rooms in different hotel/cruise were upgraded to higher grade.
Our tour guide, Mr Xuan Hoang, is very committed and willing to put in extra miles to meet our request.
Well done for the wonderful services provided!
Edwin Wong from Singapore
Ninh Binh Tour
Giang , the trip was wonderful and the services of the guide and hotel equally good . On the day of arrival , weather was wet but that is Mother Nature . Next day was sunny and a photography galore . I am now back in spore and will keep in touch . Thanks
Mr. Jordan FROM Singapore
NORTH OF VIETNAM DISCOVERY (Hanoi – Sapa – Ninh Binh – Phu Quoc) from 14 August to 28 August 2016
Dear Mr Ha,
We are in Hanoi international airport waiting for our flight to Bangkok. Today everything was well arranged, like during all the days we spent on tour.
Thank for your job! We enjoyed our holiday in Vietnam thanks to Mr Ha and all the guides!
Elisabetta from Italia
Ps 2/3 colleagues of mine are now thinking about Vietnam as next destination...stay ready to receive new mail from Italy
VIETNAM DISCOVERY 16 Days (11 Aug – 26 Aug 2016)
Yes, we had a wonderful trip!
Arik and my mother will return in a week from Tailand and we'll fill the survay together.
Please send my warm regards to our amazing guide, Sunny, and the attached pictures to sunny and our wonderful driver tike.
Thank you for your excellent planning of our trip and all your help!!!
Mimi Rotshtein from Israel
Highlights of Vietnam & Cambodia from 11 to 22 Aug 2016
It has also very pleasant to meet you personally at Saigon. As expressed in the e-survey, we are completely happy with your professionality and kindness. Our trip has been excellent and the support we have received from you and your personnel (Mua, guides & drivers) has been really first class. Thank you all of you from myself and my family.
Very best regards
Miguel Aguilar from Spain
Hanoi & Halong Bay trip. From 11th Aug to 14th Aug 2016.
Dear Mary D,
You did a wonderful job at organizing an this wonderful trip for my family. The cruise on Halong Bay was outstanding. The butler, Son, and the entre crew of the Legend, did a fantastic job, and were so courteous! Memorable trip, thank you Mary D!
Elisabeth from USA
Vietnam Insight from 02 Aug to 13 Aug 2016
Hi Van Anh,
I was just reading through my emails the past few weeks and pleasant memories of Vietnam floods me when I see your emails.
Your company is the best company I've worked with so far, that includes ANY company.
Me and all the kids had a blast, the itinerary was perfect, the weather cooperated with us.
What made this trip particularly special is my special respect and admiration for Vietnam and the Vietnamese people. The Vietnamese people are one of the nicest, honest, resourceful and hardworking people on Earth.
I might book my Thailand trip with you. I just don't know when for now.
Thank you again for everything and congratulations to you and your company.
Michael Esteban from USA
North Vietnam Holiday from 2 Aug to 6 Aug 2016
Dear Ms. Nguyen,
On behalf of our group, thank you once again for all your support for our holiday to Vietnam. It was a most enjoyable trip and Dang was excellent as was our driver.
Thank you also for the kind souvenirs. It was very thoughtful of you.
We will definitely be happy to recommend your company and should we be looking to travel to Indochina again , we will contact you.
Thanks and Regards
Malini from Malaysia
Vietnam Holidays from Jul 27th to Aug 5th, 2016
This will be the goodbye email for some time. One day if we travel to Asia it is SURE that will be definitely with you!!
I'll start to thank you so much for your service. Everything was so perfect and well organized!!
Every detail was good. The hotels were very very good!!! We had a great time! In Ho Chi Min with had a lovely jacuzzi in the bathroom that is so good to relax from the trip! The siesta in Phuquoc was so comfortable and the food 5 stars!! In Hanoi they made is an upgrade to a room with a bed that we could not even almost see each other!
In every hotels that we had its seams that you knew us!!
Then the guides! They were very good. All the time they are ready to answer the questions and they are so friendly!! The drivers are excellent!! They took us safely for every places and when we get out of the visiting places the were just right there!
What much can we say!! I would recommend you and your travel agency until the end of the world! If it is good for you I can write a review in some place, no problem!
So about our feeling about Vietnam. When we arrive in Ho Chi Min city I had a lots of feeling in my mind and I confess is a bit shocking at first. Is a very different city from our cities in Europe. In the second day we went for the tour and at night we went out to eat and to take a walk. We get a bit lost but if was so funny and we felt absolutely secure in the city at night! Then each day that was passing we were falling in love for every little place of the country. And now getting back home we take Vietnam in our hearts. I can say that was the trip that I could learn more!
Oh I forgot to tell you about Halong Bay!! How could I forgot if it was one of the most places that I loved in your country! What a peaceful and magical place!!! By the way I don't know that you know but we got an upgrade and we got the La Vela Premium. When we got there we didn't had our reservation... So they made some calls and they got us a place. I didn't phone you because there was no problem at all. For what I could understand because of that change that I made for the cruise not to be in the last day probably that was the confusion. Our names were for the next day. I'm just telling you this not to complain it's just for you to know because I'm positive sure that you made the change. They probably in their reservations didn't made it...
Provably there is so so much to tell about but you have more things to do. I just feel that you deserve to know everything after what I bother you.
Next year we are planning to go to Mexico City and Riviera Maya and I was saying to Joao that I wish to have a Lana there...
So Lana once again thank you very much for all your services and for all your patience.
Lots of regards
Sonia e Joao from Portugal
Indochina honeymoon vacation - 24 days. From 6th Jul 2016 to 29th Jul 2016.
Trip was planned very well. Ms Mary D was very helpful.
Donatella Mizzi & Gaetano Caruana from USA
Vietnam holiday 25 days. From 30th Jun to 24th Jul 2016.
Ashley and I have returned home safely and can’t stop reminiscing about Vietnam! We are telling all of our friends and family members how fantastic it was. We thank you again for all of your assistance and appreciated meeting you. Travel Vietnam is a knowledgeable, professional, first class guiding company. We enjoyed the services very very much.
Thank You again and take care.
All our best,
Paula and Ashley from USA
Vietnam Discovery - 18 Days from 25 June - 12 July 2016
what a lovely spoil, thanks so much for the Spa treatment on my Birthday, I absolutely loved it and appreciate very much your kind gesture & thoughts.
We are having a super relaxed time on Phu Quoc and can't believe our amazing trip is coming to an End.
It has been a most wonderful & very memorable holiday of which we will still talk about it for many years to come in fact it will be an unforgettable experience and I'd like to thank you & your team for all your effort, suggestions & extremely kind personalities that made it all so very enjoyable & special.
Off to the hustle & bustle in Hong Kong & then we all are looking forward to our beautiful "Mother City" Cape Town ?
Take care & send our Regards to Sunny & special thanks & wishes to Miss Phuoc who was exceptionally helpful & kind.
Very best wishes from Michel, Liam & me
Stoos from South Africa
Best of the North from 29 June to 06 July 2016
We are now back from our wonderful holiday in Vietnam, and would like to thank you and your company for the really efficient way everything on our 7 day trip of the North was organised.
Tao our personal guide was so professional, informative and friendly. His knowledge of Vietnam, it's history, traditions and relations with the outside world was amazing. He was prepared to accommodate any little change we wanted. A truly lovely man, who made a trip an amazing success. We were sad when we got back to Hanoi and had to say goodbye to him.
We felt really safe with the driver of the bus, which by the way was great to have a 29 seater bus for us considering the number of miles we travelled.
We were delighted with the hotel Hanoi Pearl, the staff we so friendly and efficient, the position was ideal for discovering Hanoi. We were not so pleased with the Sunny Mountain hotel in Sapa. The staff there were very unfriendly and unhelpful . Simon and Caroline had someone enter their room during the night when they were asleep.
The accommodation on the boat at Halong bay was superb, and so much food, we had to turn some away.
Altogether a really wonderful trip thank you to you and everyone involved. We certainly will recommend your company to anyone visiting Vietnam .
Mr. Simon Hall & Family from Australian
Vietnam & Cambodia Holiday - 12 Days/ 11 Nights from 21 June to 2 July 2016
Thanks for all your help with my trip. I had a great time in Vietnam and hopefully I’ll be able to return soon.
Daniel Stowers from New Zealand
Taste of Vietnam 12 days/ 11 nights from 8th June – 19th June 2016
The trip was wonderful!! All of the activities were great and we enjoyed all of the places we visited! My only comment is that I would have liked to be in a slightly quieter area of Nha Trang, but that is just a personal preference. It was still wonderful there and we had a great time enjoying the beach and the food.
Bethany & Eric from USA
HANOI & SOUROUNDING from 13 to 18 June 2016
Dear Thuy Do,
We received outstanding service from our guide, Mr. Xuan, and our travel agent, Ms. Thuy Do. Mr. Xuan was extremely knowledgeable in all aspects of Vietnamese history, local attractions, culture, etc. He was very pleasant and accommodating. Furthermore, his English skills were excellent. Ms. Thuy Do was very knowledgeable in setting up our travel itinerary. All accommodations were set up perfectly to include the tours, airport pickup and drop off, and hotel arrangement. All charges were accurate according to what we were quoted. There were no surprises. Furthermore, she was very resourceful in finding the orphanage that we wanted to visit. I spent a lot of time searching for this orphanage with no luck. Ms. Thuy Do was very willing to help. Within a short time, she found the orphanage. We are grateful for her help. Thank you !!!
John Cao & Son from United State
Best of the north 5 days 4 nights from 10th Jun 2016 to 14th Jun 2016.
We’ve arrived home after a long 18 hrs. in air, connections and traveling to/from airports - 2 hrs. flight from Hanoi to Bangkok, 1.5 hrs. between flights and almost 11 hrs. from Bangkok to Tel Aviv.
My wife and me want to thank you for your perfect arrangements of our trip; we’ve liked our driver (he was a very good, calm driver, kind, and took care of everything – in short, a good man) and Moa our guide at Sapa (professional, meticulous and helpful).
We’ve liked Vietnam very much, especially Halong Bay cruise – which was a unique experience for us; also, we liked Sapa and the surrounding villages, the tribes people and the beautiful landscape. Fortunately, we enjoyed a good weather in all places.
We’ve changed our first lunch at Sapa to dinner (Moa arranged that for us -usually we eat breakfast and dinner); unfortunately, she couldn’t do it on the way back to Lao Cai (she asked someone at your office to change the lunch at Lao Cai with a dinner at Hanoi) and finally she told us that we’ll get a refund on this last meal.
Again, it was a wonderful experience to know Vietnam and we hope to come back in the future; we were very pleased with your arrangements and certainly recommend your office to our friends.
Thanks a lot.
Miri and Jacob Pompan from Israel
VIETNAM INSIGHT (2 June – 12 June/2016)
Rose was very organised and did extremely well with very short notice. Thank you for a wonderful trip
Mark Barry from Australia
Best of the North and Best of the South
We’re back in Italy, arrived yesterday night.
Today I’m at work in my office.
Asap I’m answering to the feedback you as below – I can anticipate we’re satisfied with the second part of travel in the South and definitely appreciated the tour in Vietnam.
In the meantime I can send you the photo we took in your office in Hanoi.
Thanks for you cooperation.
Renato from Italia
ANGKOR WAT & VIETNAM 12 days/ 11 nights from 17 May to 27 May 2016
We had two guides in North Vietnam - Sunny in Hanoi who was very good indeed had a very good approach and was helpful, answered our additional questions and had a broad knowledge. We also had Mo in Sapa who was very good to a point however her attitude was not as attentive, she was often on her phone and it was the driver who was pointing out the terraces and suggesting we stop for a photo rather than the guide (who was at times asleep) She dropped us off at our hotel in Sapa but didnt tell us about Sapa or the layout of the town or main points of interest and when i asked i got a very brief answer which was not particularly helpful. Our guide in Saigon however was marvellous Phoec - she had very good English and very good knowledge of her country, political, geographical, historical, economical and the native plants and their usage - we could not have asked for a better guide - she made our holiday!
Janet Baker & Family from United Kingdom
VIETNAM DISCOVERY 14 days/ 13 nights from 09 – 22 May 2016
Thank you, Mr. Viet Nguyen
I’ve completed the evaluation and a Trip Advisor review, as well. We were very impressed with everything your company provided and consider it one of the best trips we’ve ever taken. Thank you for your attention to detail, for meeting us on our last day and the beautiful lacquer gift. We wish you well in the future, also and will recommend this tour to anyone wanting to travel in the area!
Nancy & Jeanne from USA
Grand Indochina Tour from 1 May to 20 May 2016
Well we are back in Australia and thoroughly enjoyed our holiday. We wanted to say thank you for all your assistance and to say the itinerary was very good as were all the hotels. Our stay at the Vie was very convenient for walking distance to MBK Shopping mall however the Aetas Lumpini was actually a better hotel in terms of service, price and food.
All the other hotels were very good as was the service and rooms.
Our highlights were, Hanoi, Hoi An, Ha Long bay, Saigon, the Mekong visit was excellent and of course Siem Reap but the other places were also worth a visit.
We will stay in touch and promise to contact you when we come back with our family.
Graeme & Narelle Kendall from Australia
Vietnam Highlights from May 12th to 20th, 2016
Guides and drivers were all outstanding (always prompt, very helpful), as was the service provided by Ms. Lana. A great trip, and we really appreciated all your services.
Thanks again and kudos to Lana.
Mrs. Mary Beth Knisley from USA
Best of the North from May 10th to 16th, 2016
Lana was absolutely outstanding in every single way! She is brilliant and a real asset to your company. Tau our guide in Hanoi was also fantastic!!! The first room that we were allocated in Hanoi was not great and had no window and was smaller than that of our friends. However, Janine Lee did manage to give us a bigger room with a window. The meal that we had included on our first night was not the best and I feel that the restaurant lacked atmosphere. Also we did not really enjoy our meal at Tam Coc. Perhaps it would be a good idea to have fewer dishes and also let them be served at a slower pace. We felt that the meals were served in a hurry. Syrena Cruises were wonderful. All the staff were great. I must also commend you on the promptness of all the transfers and the comfort of the vehicles. I would definitely recommend Travel Vietnam to friends and would love to visit your country again but it is very far from South Africa!! I would also suggest that you advise people on clothing. We brought far to much and ebbn packed some warmer clothes. Vietnam was very very hot!!! We loved everything about your wonderful country, the people especially!
Mrs. Ann Louise Dreyer from South Africa
Central Vietnam from 07 May to 14 May 2016
Dear Van Anh,
The hotel at Dong Hoi is in a remote part near the beach. It is a new hotel and the staff are still learning. Not very convenient for a traveller who likes to explore the city. The standard of accommodation in this hotel is as good as in other hotels but the staff need to have more training to make the stay pleasanter. In Phong Nha, we could have visited two caves because we had the time. Hoi An was very good; both the hotel and the town.
Mr. Thirumany Sritharan & spouse from Australia
Vietnam Discovery 16 days/ 15 nights (20 Apr – 5 May)
Our trip to Vietnam was excellent and it was made especially so by the professionalism of Travel Vietnam. We were a little anxious at first but our guides and drivers were just so nice we even visited the family of our guide (Springy) in Hanoi it was a wonderful experience to get into the culture of the country. We loved every single minute of the trip and will definitely be recommending Vietnam Travel to all our friends and work colleagues. Thank you very much for making our holiday special.
Adrian Kellerman from Australia
Vietnam and Cambodia Discovery from 20 Apr to 1 May 2016
Sorry it has taken me so long to respond to your email. Our trip was absolutely wonderful. Thank you so much for putting it together for us. We thoroughly enjoyed our time in Vietnam and Cambodia. We will definitely recommend you and Travel Vietnam to our friends.
Thank you again!
Lois & Rudy Rozman from USA
Thank you and Best Regards,
Vietnam Discovery from Mar 31st to Apr 18th, 2016
We are back home safe and well.
I will send the feedback.
I wish thanking you for this wonderful trip. Some of my real time problems and positive feedbacks were sent to you in a real time basis and I hope you will incorporate it with the general reviews.
I wish to note that all my problems were addressed and resolved almost in a real time basis and I was very satisfied with your the prompt solutions(the hotel change in Hanoi and the first guide change in Hanoi).
The local cellular phone was very important due to my wife health crisis in Hue and other urgent needs to resolve problems.
The trip as planned by you was excellent and very much met our expectations.
Thank you for this wonderful experience!!!
Jonathan Fighel from Israel
Highlights of Vietnam 8 days 7 nights from 4 Apr to 11 Apr 2016
I had prepared a draft email when I arrived in Singapore to thank you for arranging such and interesting visit but I forgot to send it – we fly back to the UK tomorrow morning and will be back home by the evening. It was a great pleasure to meet you at the Park Hyatt too.
We were very impressed by the arrangements that had been made, which were seamless, and also with the guides that you had selected for us. Doan in Hanoi was outstanding in all respects - very knowledgeable, very interesting, able to anticipate our needs and also very caring; he is a great ambassador for Travel Vietnam.
We will most certainly be in touch not only if we are visiting Vietnam but also any other of the countries that you cover.
I will also put you in touch with the travel agent that I normally use as he is always looking for new markets and experiences to offer his clients.
Mr. Christopher Tarry from United Kingdom
VIETNAM FAMILY TOUR – 9 days/ 8 nights from 2 April to 10 April 2016
Just wanted to say thank you to the Travel Vietnam team. Phong brought a cake for my son Ethan on Wednesday his birthday. It really helped make the day special for him and us. Ethan had a great birthday!
Everything has gone well so far. We have really enjoyed our trip in Vietnam. Plus we still have a few more days to look forward.
Chris from USA
ANGKOR WAT AND NORTH VIETNAM from Mar 30th to Apr 7th, 2016
Ms Lana Vien,
I want to thank you so much for helping me and guiding me through this process. Your generosity and responsiveness made me book with Travel Vietnam and recommend it to Ms Cindy, my coworker. Ms Cindy and her husband and my family and I had a great time together in Sapa, trekking and seeing the sights. Thank you so much. My family and I had a wonderful time in Laos, Vietnam, and Cambodia.
I will return to Vietnam in June with a friend and I am very much looking forward to getting to know Vietnam a little more in depth. We have decided to book the same Halong Bay cruise, Syrena Cruises, because of your excellent choice in the company. Syrena Cruises is a great tour company. Thank you.
I hope you have a wonderful rest of your weekend!
Audrey Metzger from USA.
Grand Vietnam - 20 Mar 2016 to 6 Apr 2016
Just want to emphasize that this was an excellent trip. Hotel rooms were some of the best we have ever had. Our guides were friendly and very helpful especially at the airport check in and in getting us registered at all the different hotels. They provided good information on the culture, art and history of each area we visited. The transportation and the drivers were uniformly very good. It made things very easy for us. The only suggestion we have would be to add a day or so onto some of the areas we visited such as Halong Bay and Mai Chau in the North and Ho Chi Minh city and maybe another night at the wonderful Victoria Resort in the Mekong delta area. The extra days would allow a visitor more time to relax and enjoy these places. Some of the stops made while driving to the various destinations of the tour included a few too many souvenir shops but I also realize that rest stops are necessary. This is a minor concern as overall the trip was wonderful and we likely will visit your country again as soon as we are able and will certainly recommend your services to others.
Thank you and best regards,
Michael Merlo from USA.
AUTHENTIC VIETNAM CAMBODIA - 19 days/ 18 nights from 09 Mar 2016 to 27 Mar 2016
Mua did an outstanding job with accommodations.
I had specific room and hotel requests. She provided exactly what I asked for in each and every hotel. Always a room on a higher floor (often the top floor) with a window, often a balcony, and in a perfect location to walk around the area. I would recommend her to EVERYONE. I will definitely use her when we travel to Laos, Myanmar and/or Thailand. It was very nice (and convenient) to meet Mua in Hanoi at the hotel. It made us feel like the trip would proceed well and it did. We appreciated the welcome gift of the lacquered dishes. We had 6 guides and 5 drivers. The connections were seamless. They were always on time and very thoughtful. Thai in North Vietnam and Huyien (spelling?) in South Vietnam were the best. They knew everyone and took us to very local places where we met local people and ate local food. Huyien went out of her way to rendezvous with our guide in Cambodia. She walked us across the border and handed us directly to Seam who helped us get our Visa. Ting was an amazing driver. Very personable.
We felt like we were traveling with "family" the entire time. We felt at ease and safe. We enjoyed being with local guides and drivers because we stopped at restaurants and roadside rest areas that we never would have done if we were alone or with a big group. As Americans we were made to feel very welcome, despite the war history. This vacation exceeded our expectations every day! The only negative was the night we left. We were taken to the airport in Siem Reap 3 hours before the plane was to depart only to discover it was an hour late. We spent 4 hours in the airport. 2 hours would have been enough time as it is a very small airport. We had booked our hotel room for an extra night (4 nights total) just to be able to have a place to wait. So we could have spent the extra two hours in the comfort of the hotel. The only reason I said we would probably not return to Vietnam is because there are too many other places in the world to see! This trip was amazing.
Deb & Steve from USA
Coloful Vietnam & Cambodia - 18 days from 08 – 25 March 2016
This is the second time we’ve planned our trip with Travel Vietnam and your sales consultant Viet Nguyen. We have been extremely happy with the excellent service provided and have already recommended your services to a number of our friends that are looking at travelling to Vietnam. We will definitely be back to do further business with Viet and Travel Vietnam.
Helen Simpson Australia
Vietnam Holiday 19 days. From 4th Mar 2016 to 23rd Mar 2016
Mrs Mary D.
Nice to meet you in Vietnam . Thanks for your professional cooperation from March 4 til March 23, 2016 : my Vietnam Holidays .
RAMIRO COIMBRA from Portugal
Passionately Vietnam & Cambodia 19 days 18 nights from 29 Feb to 18 Mar 2016
Gracie coordinated a spectacular holiday for us.
We especially appreciated Gracie's attention to detail, rapid responsiveness to our inquiries, and her supervision to make sure everything happened as planned. She is TOTALLY RELIABLE and PROFESSIONALLY COMPETENT. We will be very happy to recommend her to our friends and family. Of special note: During our visit to Hanoi, I strained my back badly. The injury made it difficult to walk. Tao, our guide in Hanoi and Sa'Pa, took extra care to plan the sightseeing in consideration of my limitation, and upon our return to Hanoi, he arranged for me to visit the SOS medical facility.
He did a wonderful job of taking care of us while also making sure we saw as much as possible in Hanoi and Sa'Pa. By the end of the trip, my injury was almost completely healed. It never detracted from our enjoyment of the journey. Tao was was a wonderful guide: Professional, caring, and enjoyable. In Sa'Pa, we stayed at the Eco-Lodge.
That hotel was very nice, but driving from that hotel to the sights required us to travel on an extremely bad road: unpaved, rocky, bumpy, and very slow: It took 30 minutes to travel one way. If we would have known that road would slow and complicate travel, we would have probably not stayed at the Eco Lodge. We would have stayed closer to the main part of the town.
I recommend that you advise travelers of the problems that road brings. In Hoi An we stayed at the Nam Hai. We loved it, and we will probably find a way to return. The town of Hoi An has wonderful restaurants. We look forward to returning. Our guide in Ho Chi Minh City, Ms. Tran, was highly professional, very informative, and very enjoyable. She put a lot of extra effort into showing us the sights.
Mr. Frederick St. Amour from UK
BEST OF THE SOUTH from Mar 14th to 17th, 2016
I had a wonderful time and am very impressed with Lana and her organizing efforts. My guides were personable and informed. There's no question I would recommend your travel service to my friends going to Vietnam. I will be promoting tourism in your country.
Mr Robert Umeck from USA
4WD NORTHWEST VIETNAM (10 Mar – 16 Mar 2016)
Dear Ms. Thuy Do,
I would like to thank your company for a wonderful 4X4 trip to Sapa. Our guide, Sunny, was excellent and we cannot express our appreciation to him for all he did for us. He was polite, considerate and so knowledgeable. He had a wonderful sense of humour and we thoroughly enjoyed being with him. He is an asset to your company and a fine young man. Please tell him that we wish him and his wife all the best for the birth of their child. The bus driver, Thang, was also very good. I just had an issue with one of the hotels which has been explained to you.
We left Vietnam with wonderful memories made possible by your company. Thank you.
Moira Clark from South Africa
We are missing Vietnam and we are missing our wonderful guide Sunny. Please tell him again that he made our trip memorable. Your company arranged an amazing trip for us and the gift of the plates you gave us are now hanging on our wall to remind us of our time spent in your country.
NORTH VIETNAM HIGHLIGHTS (10 Mar – 14 Mar 2016)
Dear Ms. Thuy Do,
We arrived back to Yangon safety.
We really appreciate you and your teams to support us for the whole trips.
Also many thanks for your lovely presents. Since, we do not have time to go and buy market for Vietnamese things and it is really surprise for us.
Min Thein from Myanmar
Vietnam highlights 8 days. From 6th Mar 2016 to 13th Mar 2016.
I am doing well. Hope you are doing well too.
Ever since I came back, I have been really busy catching up with work and other things.
I have completed the below E-survey.
Thank you once again for your wonderful service.
Raj from India.
Essential Vietnam & Cambodia 08 days 07 nights from 23 Feb to 01 Mar 2016
Thank you so much for organising a very memorable trip for us. We got to see and do everything we wanted and more. Everything was perfect. Thank you.
Kiran and Mala from UK
Highlights of Vietnam & Cambodia - 11 Days - 21 Feb – 02 Mar 16
My travel consultant, Viet, was extremely responsive, professional and helpful. I wish to thank him for his time and efforts in making my trip a fantastic one!
Ms Suha from Sweden
Taste of Vietnam - 17 Days - 13 Feb – 29 Feb 2016
I gave the refund to my parents yesterday and they are very thankful for your gift and disappointed they were not able to meet you. Hopefully the driver returned the phone as we did give it to him on Sunday.
We wanted to thank you for all your hard work and timeliness in responding to our emails, answering all our questions, and providing a great tour experience. It seemed like there was always so much going on and that the day in Na Trang doing nothing really helped break up the trip. It also sounds like the Mekong Delta tour was a hit with the group and we are a bit saddened that we couldn't be a part of it.
All our tour guides were good and very knowledgeable, in their own ways, which made for some good diversity, it always kept things interesting. I think everyone's favourite guide was Tao. Tao was great but I think Tran was my favourite, she had some great restaurant suggestions and was extremely knowledgeable. The Street Food Market in Saigon was probably everyone's favourite place to eat with so many options and the food was always a hit. I think we ate at a different place there each night.
We are going to try and cook many Vietnamese dishes for our friends and family now that we are hope to keep up our skills.
Thanks again for everything.
I was so impressed with Viet’s friendliness and generosity when he joined us for dinner in Hanoi . His gifts were beautiful and unexpected. Thank you again so much. And his offer to compensate us for our cab fare to the airport when the driver didn't show up due to being in a traffic accident. Again so thoughtful and generous. I will certainly recommend your company any chance I have. The guides were well informed and helpful, answering all our questions and very accommodating. All drivers and guides were very courteous and professional. You can all be proud of being part of this company.
Mrs Dona Klyn
I think the itinerary that Viet organized was flawless and great value for the money. I want to mention Tao, Bao and Tran as they were outstanding guides. They were very knowledgeable and had a great sense of humour. I have already recommended your company to many of my friends that travel. The trip was unique and left me with lasting memories. I mentioned that I won't likely visit Vietnam again not because I didn't have a wonderful time but rather I seldom go to the same place again. The world has a lot of adventures to share.
Thank you again and I was happy we were able to meet you,
It was a pleasure meeting you as well.
Our trip was very memorable as we had the opportunity to experience all the wonderful things that Vietnam has to offer, culture, history and breath taking landscape and water ways. I speak for me and Henry but I believe the rest of the group will agree with me that the entire tour exceeded our expectation with one minor incident on our departure day. It’s unfortunate that your driver had an accident on the way to pick us up and drives us to the airport, but accidents happen and there is nothing we can do about it. I feel there is no need for you to reimburse us the $30 USD as this incident was beyond your control.
Thanks again for our amazing tour and wanted to let you know that will be happy to complete the survey and recommend you and your company to future travels.
Maria & Henry Sundquist
ESSENTIAL VIETNAM 11 days/ 10 nights from 16th February 2016 to 26th February 2016
Hi Gracie D.,
John and I had no internet while on Halong Bay, but now we have arrived at the Hanoi airport and can write to thank you for arranging an absolutely wonderful experience for us in Vietnam!
We found Halong Bay to be beautiful and the services on the boat were great! The excursions off the boat were also very interesting. Including the one today to Yen Duc village. You have arranged things so that everything has gone smoothly all the time! That's almost impossible but you did it!
Just wanted to mention several things that stayed with us as very special. First, our guide Phuoc, in Saigon. She is exceptionally talented at her job! She knows just what you need to know when, and she was also very pleasant. Second, while we really enjoyed all the hotels you recommended, we thought La Residencia in Hoi An, was perfect! It's so pretty with all the tiles, they were very attentive and helpful, and the rooms even had good lights for reading in bed! We also really liked the stop today at Yen Duc Village. We finally learned about rice production and our guide, Na, was very good. We also had one of the best Vietnamese meals we've ever had!
Thank you so much for the lovely lacquer plates you gave us. We were very surprised and delighted to receive them!
Again, I'm sorry we did not get to meet you and tell you all this in person. But we will always remember Gracie D and all she did for us. We will certainly let anyone we know who travels to Vietnam know about your company.
Good luck with your new baby and all the best to you!
Emily (and John) from United States
Essential Vietnam 10 days 09 nights from 10 Feb to 19 Feb 2016
Thanks very much indeed for everything. It was a fantastic experience and be sure we will recommend your agency within our friends.
I will do the e-survey.
Sofia from Chile
Vietnam & Cambodia 7 days 6 night (8 Feb – 14 Feb 2016)
We liked the guide a lot and had great time there
So sweet the driver!
Very interesting and special Siem Reap with the temples.
Thanks, thanks a lot to all of you, I hope to meet you soon in Hanoi, keep in touch
Cinzia from Italia
Myanmar & Vietnam discovery 23 days. From 13th Jan to 14th Feb 2016.
Dear Mary D.
just back to Toronto, a little bit tired but very happy about our trip to Myanmar and Vietnam, my wife and I wish to thank you again for organizing such wonderful trip. Everything went well, beyond our expectations: all organized daily excursions, all the hotels selected, most of the guides and all the drivers, were super. Vietnam Airlines did a great job, flights were all on time and very comfy, the service on board was excellent.
We came back home very satisfied of our experience in Myanmar and your lovely country. Wish we could stay longer.
Thanks for the nice puppets. They are now sitting on a bookcase shelf in my studio.
Feel free to use our name for references. We will certainly refer the name of your organization and yours to our friends.
Thanks again. Take care.
Massimo and Fiorella Osti from Canada
Vietnam Holiday 10 days 9 nights from 01 Feb to 10 Feb 2016
Van Anh is amazing she put together the tour we wanted, made amendments for the better, hotels were all ideally situated in the locations and was always on hand to assist when we chose not to have a guide with us. I have posted on Facebook groups recommending your service and several friends are very interested in using your service. Very pleased with our whole experience in Vietnam, we are looking forward to using your services again. Thanks Van Anh!
Mrs. Kellie Pollington & family from UK
Vietnam and Cambodia 23 Jan to 7 Feb 2016
Duong was excellent, always prompt in her replies and knowledgeable in all aspects of the areas where we wanted to visit and the logistics in getting us there. A pleasure to deal with. All our guides were brilliant with particular praise for Duc in Hanoi who chased down some specific requests for us in the freezing cold and Tiger in south Vietnam who attempted to teach us Vietnamese by translating a Vietnamese love song into English, very funny. Say and Nam were also excellent. Both Deb and I enjoyed our holiday immensely and thought that Travelcambodia allowed us to get as much out of our limited time as possible. We felt we got good value from Travelcambodia.
Areas for improvement: * The speed boat ride up the Mekong is very uncomfortable. The seats are too small and the boat packed with nowhere to stretch your legs. Tough over a six hour trip. I noticed the boat in front was bigger and less cramped maybe use that boat owner instead. * Soria Moria hotel in Siem Reap though well located and clean needs some money spent on it. We had a TV that didn't work and a broken shower. The staff could only do a makeshift fix on the shower but didn't address the TV. Perhaps use a different hotel in Siem Reap. But these are small things in an enjoyably 15 days. We will be back to Vietnam at some stage to see the DMZ, spend more time in Hoi an and visit one of the resort islands. So we will use you again. Oh, Deb has already recommended you to her boss who is looking to holiday in Vietnam.
Brendan and Deb from Australia
Vietnam discovery 19 days. From 1st Jan 2016 – 19th Jan 2016
I got back last Friday but still recovering from the trip.
The trip was good with some feedbacks for your records.
Sommerset was one of my favourites especially the 4br apart.
Vinpearl is my hero of the trip of course. Not much else to do outside VP.
Boulevard is not up to my standard. No aircon at reception area or restaurant. It has the look from the outside but that's about it.
Romance Hue is not bad
I love Little Hoi An. It's beautiful, clean, classic and in good location.
In contrary to Little Hoi An, Vanda is a new, modern comtemporary design hotel and also in good location with great view.
All our buses were new with good aircon. It was fantastic that we had more than enough seats and lots of space for our luggages.
I like to thank for your services and assistance on this trip. You have been very helpful, timely and professional the entire time. It was great doing business with you Mary.
All the best and happy new year to you and your family.
Mrs. Thu Tran & families from Australia
Indochina discovery 11days- from 7th Jan 2016 to 17th Jan 2016.
Good morning Mary,
We arrived home. I just want to thank you for the excellent trip you gave us. All the guides and drivers were great, and you have a beautiful country. I want to give a special thanks to Duang (our guide in Hanoi) for the huge support with our flight the last day.
Rosa Carolina Ayala from Colombia
Angkor Wat & North Vietnam (3 Jan – 15 Jan 2016)
We have just arrived back in Hanoi after a wonderful few days in SaPa. Prior to that we enjoyed a magical time on Ha Long bay!
It was lovely to meet you last week after all those emails! Thank you so much for the generous gift!
We wanted to let you know how impressed we were with our guides in Cambodia and Vietnam. Both were fantastic! Our guide in Vietnam, "Springy" was great and shared many memorable experiences with us. It was my birthday on Monday and he organised cake, candles and fireworks for us in Sapa! It was very thoughtful and very much appreciated. He was great company as well as being knowledgable, professional and humorous!
Would you please pass on our thanks once again to both guides. They were both a credit to your company....as were the drivers.
We now have a couple of days at leisure in Hanoi. Shopping, eating and exploring this magnificent city.
I look forward to being in touch with you and Belinda soon to arrange our next trip!
Tim Waugh (and family) from Australia
A GLIMPSE OF VIETNAM (03 Jan – 13 Jan 2016)
Dear Ms. Thuy Do,
Thanks for your mail.
We are back home after spending few more days in Thayland.
I already filled up the feedback you asked, but i would like to send you separately this mail to express my very high estimate to your services.
From the very beginning of our planing of our trip we received from you an excellent service by way of quick and professional answers which we highly appreciated. you helped us to build up a good plan for our trip and enjoy the beauty of your marvelous country. our satisfaction of the trip was full and left us only with the envy of seeing more.
Your gesture of visiting us while at Movenpick hotel is so much appreciated.
We do think we woul like to come back in your beautiful country with our wives and be sure we will contact you again.
Once again thank you very very much for everything.
AMos Hod from Israel
VIETNAM HIGHLIGHTS from Dec 24th, 2015 to Jan 12th, 2016
Thank you. We have wonderful memories from your beautiful and interesting country. The top experience was the Mekong Cruise, absolutely lovely. The boat, the staff, especially our host/guide, were fantastic! The Halong cruise number two experience and more than fulfilled our expectations. Then all the arrangements in and outside Hanoi and Saigon were interesting. The guides were both very good and competent, Do Hanh in Saigon showed more engagement. She was great!
Hope to contact you again soon!
Tove from Sweden
Services in Vietnam (27 Dec 2015 – 10 Jan 2016)
Dear Ms. Nga Vu
Our Guide in Ho chi minh city was excellent. Her English exceptional and knowledge excellent. She was just amazing. Overall thought your company was very professional and would recommend to anyone thinking of traveling to Vietnam.
Ryan Aldrich from New Zealand
Vietnam & Cambodia 10 days. From 1st Jan 2016 to 10th Jan 2016
We are doing very well, thank you for asking and still think every day about the depth of beauty and experience we saw in Cambodia and Vietnam, two truly amazing countries. We will be sure to fill out the electronic survey as early as we have a chance. Thank you!
Travis Rapp from USA
Essential Vietnam 12 days 11 nights from 28 Dec 2015 to 08 Jan 2016
1) we had 3 guides in central Vietnam. The ladies were great. The gentleman in Hue Mr hai was more interested in smoking. We had to prod him for answers on the history of the citadel.
2) the hotel in Sapa didn't have heat. Or hot water Ms Gracie our consultant was simply amazing. Very prompt, courteous, reliable. The arrangements were flawless, we loved having assistance in Ho Chi Minh City on arrival to help with visa. I loved the guides in Hanoi and Sapa. I definitely plan to contact you when I decide to travel to Cambodia or anywhere else in the region Ms. Deepa Krishnarmurthi from USA
Cambodia discovery 9 days from 31st Dec 2015 to 8th Jan 2016
Thank you so much for helping me plan out our trip to Cambodia. It was so great to work with you. You were so quick to respond to any questions/requests. I really appreciate your service.
We are back in Tokyo and we really enjoyed our trip to Cambodia.
Happy New Year!!
Prasanna from USA
HIGHLIGHTS OF CAMBODIA & VIETNAM (21 Dec – 07 Jan 2016)
Dear Thuy Do,
Over all our trip to Cambodia and Vietnam was fantastic or guides were informative and friendly and our drivers very helpful. The accommodation was excellent and we would have liked to have spent more time at some of the locations. When boating down the Mekong we would have liked some information about farming and life in this region, this would be the only improvement I can recommend. I would like to thank Thuy Do for the hours of work she spent putting together with Graeme our itinerary which allowed our family to experience the perfect holiday. We also appreciated Thuy Do meeting with us Hanoi and for our gifts, it was lovely to meet in person.
MR. GRAEME MCKINDLAY & FAMILY from Australia
A Glimpse of North & Central Vietnam – from 01 Jan to 07 Jan 2016 Dear Gracie D,
You are very well trained staff. The response to all our queries was very fast. The level of service both at time of planning and execution was great.
Mr. Rajiv Gupta & Party from India
Vietnam Insight - 12 days/ 11 nights from 26 Dec 2015 – 6 Jan 2016
Mua was outstanding. She was prompt in answering our questions and making changes. We really liked her.
Thank you for putting together such a great tour. We loved seeing your country.
Marla & Joel from USA,
Halong Bay & Hue Tour – from 04 Jan to 05 Jan 2016
Gracie was extremely fast in responding to all sorts of requests, including booking a driver to take us on a trip out of HCMC with only a few hours’ notice or looking into booking seaplane return tickets from Halong Bay. She was very friendly and we liked all services we received through your agency. We will definitely be in touch again when we plan our next trip to Vietnam!
Mr. Douglas Googe from UK
Vietnam Family Discovery 14 days 13 nights from 23 Dec 2015 to 05 Jan 2016
We did thorough reviews after both north and south Vietnam, as was requested by the local guides, so I won't elaborate much more here. Gracie was fantastic- professional and accommodating, going above and beyond to make our trip special. The guide in the north, Ruan, was sweet and great with the kids- we just had a difficult time communicating. We were not too impressed with the female guide in the south, Hwin, as she was not very warm and seemed to be miserable the whole time, and we were unclear about what was next as the plans seemed to keep changing...we felt that she was annoyed with us, and especially the kids. She had great English, however. The man who went with us on our last day to Ta Cu, Lo?, was better, good with the kids and clearly passionate about his job, and his country. The hotel in Hanoi was fine, the accomodayuon and meals on the Aphrodite were great in Halong Bay, and we loved the Mia Mui Ne and the Nam Bo in Can Tho, bit had problems with the hotel in Saigon, which I have written about on trip advisor. We loved the city tour in Hanoi, bit would suggest that the welcome dinner be a little more flexible for families with kids especially- the menu and restaurant were great, but the choices were not very child friendly. We would have preferred to have been given a credit for a certain amount for dinner and been able to choose what we wanted, rather than been given a fixed menu. We would suggest a more child-friendly tour of Saigon, as the Chinese market was crazy for kids. We had so many strangers touching the hair and faces of our blue-eyes blonde kids (this happened all over the country), but was so much in the Chinese market area that the kids were too scared and upset to want to go anywhere else in the city. So, my husband did the rest of the Saigon tour by himself, which may not have been so bad in the end, as he said that while he enjoyed it, that it would have been both boring and (the museum too graphic for the kids anyway). In mekong delta, the itinerary was a bit different than what we had been told and read, bit apparently some of the things were changed or cancelled because of the water level?!? We wrte also annoyed because everyone had said to go early to the floating market, and we told the guide thy we were fine getting up really early as we wanted to see it all, but she said that it wasn't necessary and we only left at 8 am. By the time we got to the market, it was almost done. Then, we got stuck in traffic on the way back to Saigon, which was not their fault, but almost 6 hours in the car, with only 1 stop, was too much for small kids. It would have been nice to add some short stop along the way for the kids to have an activity or just stretch their legs. Bonus highlight was on the drive from Halong bay to Hanoi, when we asked the driver if we could stop somewhere along the way to see something and let the kids get some air and walk a bit. He took us to a pagoda, which was a working monestary with great views- it was wonderful! Most grateful to Gracie for really going out of her way for is, thinking of everything, accommodating all of our requests and working with the guides and drivers to ensure that we had some extra support and flexibility, as I was recovering from a major operation. For her professionalism and helpfulness alone, I give the company a 5 star rating and will recommend it to all my friends!
Mrs. Kelly Draschtak & Family from Austria
Vietnam Holiday 8 days 7 nights (28 Dec 2015 - 4 Jan 2016)
Hi Ms Nga,
Thank you for all your assistance in making our trip memorable - it is very much appreciated.
All god except the beds in the Hanoi hotel is set high above the ground - not easy to climb up or down for most people. They should consider lowering the bed for guests' safety. Otherwise, all was most enjoyable.
Thanks & regards,
Niki Chew from Australia
The Past Journey - 10 Days from 26 Dec 2015 – 04 Jan 2016
Hello Mr. Viet Nguyen,
We would like to thank you, from the bottom of our hearts, for such a delightful trip. Your agency made all of our dreams come true. All the drivers were incredibly safe and we were impressed by all three of our guides—Dinh, Viet, and Tom. All guides went above and beyond what they were asked to help us track down meaningful locations. We were also touched by your act of kindness in helping my mother celebrate her birthday with the beautiful flowers and cake.
We will make sure to comment on this and more in our review of your agency. We will definitely recommend your agency to all of our friends traveling to Vietnam. We received all and more than what was promised. Thanks for your kindness, flexibility, professionalism, and courtesy.
With grateful hearts,
Tiece on behalf of the Adams/Evans/Ziemer party from USA
Dear Mr. Viet Nguyen,
Thank you very much for such a wonderful trip! Every single aspect of the trip far exceeded our expectations and we were touched by the extra kindnesses shown to us such as the lovely flowers and birthday cake provided for my wife on Dec. 30. The guides were thoughtful and knowledgeable and we enjoyed their company very much. They tried hard to get us to see everything we wanted to see and experience. We were thrilled that we got onto our former school campus in Dalat and are so appreciative of the work that went into making that happen for us. We would very highly recommend your company to anyone asking and will be happy to give our positive feedback on the E-survey and Trip Advisor.
James and Jewel Evans
Best of the north Vietnam 8 days from 28th Dec 2015 to 4th Jan 2016.
We have had the most wonderful time whilst in Vietnam, we thank you very much for your efforts in ensuring that my sons & myself had a holiday together that would leave us with a life time wonderful experience, once again I thank you and Travel Vietnam for everything.
The allenders from Australia
Vietnam & Cambodia discovery 17 days from 19th Dec 2015 to 4th Jan 2016
Sorry I hadn’t written you before. I wanted to thank you. We really enjoyed the trip to Vietnam and Cambodia. We were very pleased with everything that you planned. I also wanted to ask you if you recommend someone like you for a trip to Southeast China. I know that, in addition to Vietnam, you have operations in Burma, Cambodia, Thailand, and Laos. Would you have a recommendation for SE China?
Thank you very much again for the fantastic time that we had working with you and your team.
Almudena from Mexico
VIETNAM & CAMBODIA TOUR from Dec 27th, 2015 to Jan 3rd, 2016
we wish to thank you again for the great time we had in Vietnam and Cambodia. We remained impressed by the high quality of your services, and warm hospitality.
We would like also to thank our guides and drivers, very professional and friendly.
We hope to have the opportunity in the future to travel with you again.
Alberto and Susanna from Italy
Amazing Vietnam & Cambodia (20 Dec 2015 – 2 Jan 2016)
We want to thank you again for organizing such a great trip for us to Vietnam and Cambodia.
To start with – you did an amazing effective job planning it all based on my very basic input and just a few back and forth emails. We all felt very well taken care of throughout the trip, and were of course surprised by the thoughtful gestures of an anniversary cake, and you stopping by with gifts. You, the guides and drivers, but also the hotel staff etc. all made us love both countries and definitely want to return one day.
A special note regarding the Pool & Palms Hotel in Siem Reap that maybe helpful: we loved it. It is great for folks who want to chill with safe food and drinks (they get even the ice cubes and water for coffee from a factory) after the bustling activities in Angkor Wat and Seam Reap. Only a short Tuk Tuk ride or 10 minute walk from town. Great hosts who are also very engaged in humanitarian work, and were able to tell us so much about the culture and development the last 5 years.
Feel free to use the following text as official reference for Travel Vietnam/Travel Cambodia:
Travel Vietnam did an amazing job organizing the perfect trip for our family of 4, including our 2 teenagers. We booked the flight from/back to the US ourselves, but everything else – from pick up at the airport, to drop-off at the end was organized by Travel Vietnam – based on an initial simple Email that included our basic ideas of where we wanted to go, and some personal requirements like vegan food, or being close to a catholic church at Xmas eve. The drivers all made us feel safe, and the guides in Hanoi and Siam Reap spoke very good English, and quickly understood our interests and answered hundreds of questions from daily living to history and politics. They showed us so many details no guidebook could have helped us find. Yes, we visited many sites that all tourists would go to, but also got exposed this way to special places and experiences that we would have never found ourselves. Hotel choices were perfect (great location, clean and family appropriate). We are planning to explore more of South East Asia in future years, and will definitely engage Travel Vietnam again. Thank you! (Susanne & Matthias, Bellevue, USA).
Susanne & Matthias from USA
Vietnam Discovery - 14 Days/ 13 Nights from 17 Dec – 30 Dec 2015
The tour was amazing. Mua Nguyen was very helpful putting together the package. She was always very helpful, responded quickly to my questions and concerns. The tour of Hanoi was very informative, Sapa was amazing. Our guide was very knowledgeable and helpful. The trains were comfortable. Our guide in central Vietnam was knowledgeable but his personal stories were long. The hotel in the delta was very nice but the breakfast was very low quality compared to the rest of the hotels. The guide was great. Thank you for a wonderful introduction to your country.
Olga Hernandez & family from USA,
Myths & Mountains of North Vietnam - 6 Days/ 4 Nights from 24 Dec – 29 Dec 2015
I have no idea to improve your quality because you are already perfect!
Ms. Miyo Kobayashi from Japan
North and Central Vietnam Discovery - 8 Days from 21 Dec 2015 - 28 Dec 2015
We just want to thank you for the most amazing vacation you could possibly arrange.
All the guides Wong and Nien today were fantastic and felt like our friends looking so closely after us. You couldn't have picked the best of the best!!
We will do our best to push business your way as the people of Vietnam truly deserve to prosper!
We just wish we stayed in Hoi Ann area more not enough time as Spring said in the beginning. We are going to miss Vietnam especially the people very very much thanks to your company and we hope to stay in touch with you also.
All the best and thanks a million for all your good work, most appreciated!!
Jacob and Angela from Israel
Christmas Holiday - 6 Days/ 5 Nights from 23 Dec – 27 Dec 2015
Our travel guide Lam was simply amazing! He was very knowledgable and wonderful with our very energetic children. Our youngest son also has multiple food allergies and Lam helped with ordering all of his meals so he could eat safely. For our family that is always a very important and necessary thing. The only downside was I wish we could have stayed longer:)
Mrs Jennifer Nodine & family from USA
Vietnam Discovery – 14 days 13 nights (12 Dec – 25 Dec 2015)
Dear Nga Vu,
This was one of my best trips at a great value. I have visited and or lived in 39 other countries as an adult and was pleasantly surprised on how this tour was organized and all the people involved. You have a great team and my only regret is that I did not have more time to stay in Vietnam longer. I received a catalog of all your tour packages and will highly recommend and friend or family to try your tour company. Thank you for the great experience,
Daniel McKinnon from USA
A Glimpse of Vietnam 09 days 08 nights from 13 Dec to 21 Dec 2015 Gracie D,
This was an extraordinary holiday for us. We looked forward to each day and enjoyed every minute.
Mrs. June Steenekamp & Family from South Africa
VIETNAM ENCHANTING HOLIDAY (05 Dec – 15 Dec 2015)
Now that we are finally adjusted back home, I wanted to personally thank you for the excellent service we received through your organization and by your personal attention to our needs through out the entire trip.Thank you and hope to contact you again for a future Asian vacation. We may be interested in Myanmar, Laos, Cambodia next time.
Wishing you all the best for the New Year.
Evelyne and Karl Winkelmann from France & United Kingdom
Vietnam & Cambodia Discovery from 22 Nov to 09 Dec 2015
Our travel consultant Anna Trinh did an excellent job with our communication concerning our enquiries which was a big factor in choosing Travel Vietnam. Could not fault the tour with hotels or food. Very happy experience travelling with your company
Thanks & best regards,
Mr. Tony Fok from Canada
LAOS & VIETNAM DISCOVERY (20 Nov – 08 Dec 2015)
Dear Thuy Do
We were so pleased at the promptness and courtesy extended to us when met by the guides at each location. All guides were very professional. There was occasionally a language barrier but usually a minor detail. Going with this tour allowed us more time and energy to enjoy the countries than if were to do it on our own. It was so nice to meet Thuy- such a sweet lady!
MR. SCOTT MILLER & PARTNER from United States
Vietnam & Cambodia discovery from 27th Nov to 8th Dec.
Thank you for your help all the way along our journey. We enjoyed our visit in Vietnam and Cambodia very much and will recommend it to our friends. I will also recommend your services to organize those tours in the future.
Thanks again and have a wonderful holiday as well,
Robert Tamari from Israel
Vietnam, Cambodia & Thailand – 14 days 13 nights ( 19 Nov – 2 Dec 2015) Dear Nga Vu,
Thank you very much. We had a wonderful time and I miss your country already! What is the best name for your company to leave feedback on Trip Advisor?
I have already recommended you and your company to friends. I will be back, hopefully soon.
Adelle from USA
Sapa Explore 3 days (28-30 Nov 2015)
Thank you for your email.
We all had a great time in Sapa and are now enjoying looking at our photos and telling friends and family all about our trip.
Thanks again for all your help in organising things for us.
We will certainly recommend you and your Travel Agency to friends we know who are planning to visit Vietnam in 2016.
All the best,
Noel and Denise McCutchan from Australia
BEST OF VIETNAM & LAOS (10 Nov – 29 Nov 2015)
Dear Ms Thuy Do,
Arriving at Vientiane International Airport, we have just completed a marvelous journey through Vietnam and Laos that you have organized on our behalf.
Everything has gone smooth and well and we will return home with a maze of unforgettable impressions.
We wish to thank you for all you have done and we can assure you that we will recommend you to any friend or acquaintance that intends to travel to your area.
With kind regards,
Jacob Erel + Rene Eberle from Switzerland & Israeal
Vietnam Discovery 22 days (7-28 Nov 2015)
Thank you, Vicky for arranging such an interesting trip for us!
We were very happy with the itinerary and with our guides, who were able to adjust things to meet our wishes. It was helpful to have that flexibility, especially with the children. The drivers were also very skillful and kind. We were delighted with our accommodation.
One day we hope we will be back in Vietnam or take a trip to Cambodia, Thailand and Myanmar. If so, we will ask you to make all the arrangements.
Thank you again for all you did to make our trip so successful!
Ray and Nancy from Canada & UK
Essential Vietnam 11 days 10 nights from 07 Nov to 17 Nov 2015
Hi Gracie D,
We are very pleased with the travel consultant, she has prepared all the details with professionality and to our great satisfaction. The hotels were well located in centrum of the city or town and the guides make us to taste the veritable vietnamit food. Only we can say that can be improved, and only in the center and north is the fact that in south, the driver give us cool wáter and have the vehicle refreshed when we come back from the visits.
Mrs. Immaculada Gibert from Spain
Vietnam Holiday - 8 Days from 18 Oct 2015 to 25 Oct 2015
We have some simple suggestions The drivers should be encouraged to provide chilled water. Wet wipes were a welcome addition by the south and central team, the small bin to dispose of travelers rubbish was a welcome addition by the south team. The north driver had communication difficulties with us that could be addressed by having a card showing the length of time needed for a stop and the type of stop whether to just use the toilet or for a longer coffee stop. We were particularly impressed by the south guide (and driver) who through conversation took account of our personal interests and adapted the tour to fit. His own personal sheet of common useful words was a great benefit in communicating with the many Vietnamese people we met on our journey.
The support by Mua before, during and as a final follow up in Hanoi made her an assets to our travel plans.
Mrs Pauline Wood from UK
Student adventure 6 days 5 nights - 15 Nov - 20 Nov 2015
Good morning Mary,
I hope you had a great weekend! I just wanted to write and thank you for all of your work for our trip. We are very happy with the way everything went. Your support in the set up was great, and your flexibility with all the changes and the payment was excellent! We really appreciated being able to change some things while on the trip. It worked out great!
Thinh was an excellent guide! Very friendly and well prepared. It was a pleasure working with him for the week. He was great with the students and us, had lots of little games and activities that really engaged the kids, and helped them learn about the language and some of the sites they saw. Very cool! Lana was also very helpful, and did a great job. Same for the bus driver, who did a great job getting us from A to Z every day.
We would not hesitate to work with you in the future!
MYP PE/PRC Coordinator
Zhuhai International School from China
Passionately Vietnam 17 days 16 nights from 15 Oct to 30 Oct 2015
Throughout the trip I sent feedback to Gracie, telling her how satisfied we were. I also posted to my facebook page a recommendation for Travel Vietnam and Gracie. My wife and I were very pleased. The trip, and your service, exceeded all of our expectations.
Mr. Alex Granas from USA
Vietnam Highlights 9 days 8 nights from 19 Oct to 29 Oct 2015
We are leaving tonight after a wonderfull trip thanks to your perfect organization . We really enjoyed Vietnam country as well as the very kind welcome of Vietnamese people. Your program has been pretty rich but not too heavy. No issue at all at any point. The Hoian Beach hotel is A wonderfull place that you recommand .
I have given back the téléphone to the driver.
Thank you again for this support.
We will for sure recommand your travel agency to people planning to visit vietnam.
Bertrand Largy from France
Vietnam discovery 17 days from 10th Oct 2015 to 26th Oct 2015
Hi Mary D,
We have just returned from our wonderful vacations in your country.
I will like to thank you and the people at Travel Vietnam for a job well done:
Hotel locations were great; guides were very professional; activities were excellent.
We really had a wounderful time.
My next trip to Southeast Asia will definitively will be arranged by you guys.
Thanks and keep up the good work
Angel Cordero from USA
ANGKOR WAT & NORTH VIETNAM (08 Oct – 16 Oct 2015)
It was lovely meeting you and it was a real treat going with you to have the hot pot ( and frogs legs!!!!) at an authentic local restaurant.
I took over 1000 photos so I have many wonderful reminders of all the fascinating things we did.
Both Bev and I could not get over how well organised our trip was and will recommend Travel Vietnam to anyone who wishes to visit your country
The whole tour was very well planned and all the guides were such nice people, which really makes a difference
The itinerary was also so well thought out, small things like having a room for a couple of hours to freshen up ( and having breakfast) before the next leg of the journey really takes the strain off of a busy schedule. Thanks again for the present and for making our trip so special!!!!
All the Best
Dawn from South Africa
Dawn did not mention my name in her thanks, but I am sure she meant to, You gave us memories for a life time !! Thank you. I will post pictures and comments on the link you supplied and let you know once done. Once again, thank you, we will spread the word about your company and yourself in South Africa
All the best
Hanoi & Halong Bay 4 days 3 nights from 05 Oct to 08 Oct 2015
Hi Van Anh,
The trip was excellent from start to finish. The travel consultant was great - she was very patient with numerous emails etc to get the trip arranged, and always responded quickly. This was one of the main reasons I booked the trip as I was also dealing with the Swire Group (Cathay Pacific/Dragonair) and their response was not good. It was also a nice touch when Ms Van Anh came to great us on arrival from the airport. The driver was very pleasant, and the car very large and very clean (I think it was new). The driver was also very patient when we stopped for a break for longer than we should have o that we could purchase presents etc. on the way to/from Halong Bay. An excellent and very personal service. The hotel and hotel staff at the Emerald Elegance were also excellent. The boat trip was also great.
Finally, the plane was delayed for 1 hour, and the hotel staff contacted Vietnam Travel to arrange a later pick up from the hotel, which was easily arranged. It is difficult to think of any area for improvement. A fantastic trip.
Mr. Michael Auld from United Kingdom
Vietnam & Cambodia Tour from Sep 12th to 28th, 2015
We thought the whole 18 days trip from North to South Vietnam and the Cambodia was very well planned with many special and exciting adventures. Our travel consultant, Lana Vien, was always available to address any questions we might have had. She always had us as the customer first in mind to make this a lifetime experience. Hotels were great and with perfect locations.
MR. SVANTE RODING from USA
Vietnam & Cambodia 12 days 11 nights (3 Oct – 14 Oct 2015)
Dear Nga Vu,
We have arrived back home, tired but fully satisfied from the excellent time we had in Vietnam and Cambodia.
I have to share with you that this excursion was the best from all those we have organized in the last nine years, We have included these kind of activities in our programs.
We did have some problems and difficulties in Cambodia but the overall program was excellent, everybody speaks with enthusiasm about it and those who have heart of it or seen some of the photos which have been uploaded on the internet have already expressed their wish to join us in the next excursion.
Today we had the Red Cross BBQ at the President’s house with the presence of more than 400 people and not only many of the participants who were present, but also nearly everybody was referring to the trip.
One of the comments the group members made, was the excellent organization and the main reason I am communicating today is to express my sincere thanks for your cooperation, all your input in the preparation of a successful program and my congratulation for your valuable input in putting together an excellent program. I would also like to thank you for your willingness and patience to always respond eagerly to my many and pressing demands, as well as the understanding you have shown with the fortunately few problems we had during our stay.
I would also like you to convey our thanks to all your staff who have helped in making our excursion an unforgettable experience.
Best regards to you and also Sunny,
Takis from Cyprus
Vietnam Honeymoon 23 days 22 nights from 11 Sep 2015 to 02 Oct 2015
Dear Van Anh,
We want to thank you for organizing the most amazing trip for us in your country. We had the best time E-V-E-R!!!! Every thing was so well planed and on time! We felt like we had done a bit of every thing we wanted to do, in the right balance and with no worries at all.
Thank you so much and we will definitely recommend your service and your country to family and friends.
Natali & Gonen from Israel
SAPA & HO CHI MINH DISCOVERY (18 Sep – 23 Sep 2015)
Hello Thuy Do,
I would like to thank you for the tour to SAPA and also to the city Ho CHI MNIH.
We had a great time in Vietnam, the tour guides and driver were very good.
Can you provide a tour guide for Bankok for one day tour on the 27/09/2015?
Gilad Horvat from Israel
VIETNAM ENCHANTING HOLIDAY (16 Sep – 22 Sep 2015)
Thanks for write
For days I wanted to send an email but I've been busy .
We had a good trip back , but very long....
We are now working hard
It was a great pleasure meeting you
The truth is that we had a wonderful trip in a few days we met a lot and everything we saw loved
Excellent service agency .
Transport , punctuality , organization, guides, very good hotels , we are very grateful and happy to have had the opportunity to see your beautiful country.
Thank you very much for everything and I hope to see you soon in Chile !!
Nurit from Chile
Saigon & Nha Trang 6 days from 11th Sep 2015 to 19th Sep 2015
Mary, just a quick note to thank you for your organising of transfers etc. Everything went extremely smoothly. We definitely will return to complete a full Vietnam tour in September next year, as I have to return for some denture work. I will be in touch in New Year to get quotes and organise. You have been extremely helpful.
Mr. Allan Brodie from Australia
Essential Vietnam 12 days from 13 Sep to 24 Sep 2015
Hello Van Anh!
Thank you for the follow up email. I will most certainly leave feedback regarding our vacation. I wanted to say a few things to you...
First, I want to thank you for all the work you put into our trip. We changed our itinerary so many times while we were there, and you never hesitated to accommodate us.
Second, I really enjoyed the journey. Vietnam and Cambodia are absolutely beautiful, as are the people. In Saigon, I had the opportunity to meet people at the bird park and at the locals' market, away from the crowds. I felt a connection to this place my mother once called home.
Finally, I would highly recommend your services to my friends and family. I am interested in coming back to Vietnam and neighboring countries in the very near future, and you can be sure that I will be contacting your company.
Ms. Elizabeth Stover from USA
Best of the North 5 days 4 nights (21 Sept – 25 Sept 2015)
Hi Ms. Nga Vu,
My Family and I travelled to Vietnam from the 21 of September till the 25 September. We had a good and interesting time in Vietnam. We would like to thank the entire team of Travel Vietnam for their professionalism. This can be seen in their itinerary that was put together according to our needs. Once again we would like to thank the travel consultants Ms Huyen Dinh, Ms Nga Vu, the tour guide Mr Sunny and not forgetting the tour driver Mr Teck. Keep up the good work and professionalism. We will definitely recommend to our family and friends. See you in the future.
Rishi and Family from Malaysia
Vietnam and Cambodia Discovery 12 days 11 nights from 10 Aug to 20 Aug 2015
We found 'Travel Vietnam' site on internet and i send inquiry to two other travel agent in Vietnam also . Only Miss Graci reply quickly and she help us out to create one of best vacation we have took ever. She is very promt ib response, and very knowledgeable. i will highly recommend any one who want to Travel Vietnam and Cambodia should contact her Miss Graci is best Thank you Miss Graci.
Mr. Manoj Patel from USA
Highlights of Vietnam from 14 Aug to 20 Aug 2015
A brief note before departure from Australia back to Italy. I would like to thank you very much for your brilliant work in organizing our tour in Vietnam. The tour was fantastic, everything was organised properly and the places we visited were exceptional. I will use again your organisation for future trips and meanwhile I will recommend your agency to friends wants to visit Vietnam.
Dr. Angelo Reggiani from Italia
Vietnam at a glimpse (Honeymoon Trip) - 9 Days - 13 – 21 Aug 2015
A very professional company who made our trip one to remember. Excellent communication from start to finish through email and phone. All the guides were friendly, spoke very good English and knew what they were talking about. The level of comfort on our trip was excellent and I also am grateful for the skill level of all drivers. Accommodation and food was 4-5* at the least if not better. I would highly recommend this company to anyone.
Mr. Ronan & Mrs. Joanna from Ireland
Best of Cambodia 10 days 9 nights (4 Aug – 13 Aug 2015)
Dear Ms. Nga Vu
We returned to Italy.
I want to share our satisfaction with your travel arrangements.
Mr. Tola in Siemrep deserves a special mention for their professionalism, commitment and cultural preparation; very good both he and the driver, always on time, polite and kind.
Mr. Tola is also an excellent photographer. :) !!
In Phnom Phen we were only one day but even there the guide and the driver were polite and prepared.
Thank you and good luck for your agency
Nando and his family from Italia
PS: please congratulate with Mr. Tola!
Biking North Vietnam - 3 Days - 27 July to 29 July 2015
We are back in Belgium! We had a good journey home after 3 weeks traveling in Vietnam.
After we met you in Hanoi we visited Sapa, Hue and Hoi An. We enjoyed it very much. I think we made a good choice to go to Vietnam for an introduction in Asia.
I already filled in the E-survey and one of these days I'll take some time to do the same on the Trip Advisor.
Thanks again for the interesting trip to Mai Chau. It was a lovely experience.
And also a lot of thanks for the presents, we appreciate it very much!
It was also very warm in Belgium when we arrived here, so the difference with the Vietnamese climate wasn't too big!
Greeting from us all
Gert, Carl and Niels
Mai Chau & Ninh Binh Escape 3 days 2 nights from 21 July to 23 July 2015
The travel agent, guide and driver were excellent. IT was the first time we travelled in this way and we were very pleased with the service, suggestions, help and information they provided us with, before and during the trip. The reason I rated the hotels a 7 is because the hotel and lunch in Mai Chau were really excellent and the hotel in Ninh Binh was rather poor, compared to Mai Chau. We understand that they both are 3-star hotels but the difference between the two is enormously. We also understand that it is harder to find a similar hotel in Ninh Binh. For one night it was ok. All in all we really enjoyed the trip, visit to Mai Chau and Ninh Binh and most of all the service and expertise of your staff!!
Mrs. Angèla Abbo from Netherlands
Vietnam & Cambodia discovery 11 days from 13th Jul to 23rd Jul 2015.
We had a wonderful time…thank you! We learned a lot, and a had a wonderful experience everywhere we went, and we felt safe. All the guides were knowledgeable and professional. We have made it home safely and we are having so much fun sharing our experience with our family through pictures and things we purchased abroad. Thank you for making the process seamless and for all your help to make things work out for us!
Larissa & Sofia Roux from Canada
Best of the North - 6 Days from 9 July 2015 to 14 July 2015
I apologize for the delay in our review. However, we absolutely LOVED using Travel Vietnam. Mua Nguyen was incredibly helpful and accommodating. We had never used a travel agency before and this exceeded our expectations. Mua went back and forth with us several times to ensure we had the trip that we wanted. When we met her at the hotel on July 9th she was incredibly kind and comforting. The gift for my husband’s birthday was way over the top. Our tour guide was knowledgeable and we felt comfortable with him at all times. We have already recommended Travel Vietnam to friends who are currently working with the agency to plan their trip. We will be looking to go to Cambodia eventually and will definitely be reaching back out for assistance. Thank you Thank you Thank you!
Mrs Kelsey Flannagan from USA
Vietnam Family Vacation – 16 Days - 12 June – 27 June 2015
My family had an exceptionally good time in Vietnam with the help of an extra ordinary person Mr Viet. His professionalism can be seen in the work he put together for his clients. He continually kept in touch with us throughout our trip and assisted us in many ways possible whenever we required assistance. We are grateful to have booked with Travel Vietnam , keep up the outstanding performance MR VIET you will definitely reap the rewards in the future.
Mrs. Raakhee & Family from South Africa
Vietnam Insights – 14 Days - 24 May – 06 June 2015
Thx to Mr. Viet,
We had a magnificent trip to Vietnam. Everything was organized perfectly. Thx a lot Mr. Viet, you are a great person! Excellent guides (except the guide in Central Vietnam), beautiful tour, seen some amazing scenery, lovely people, great nature. We could recommend Travel Vietnam to a lot of people. 10 for organization!
Mr. Koen Decelle from Belgium
Xin chao J
I got home finally last night at 10:30 pm (5:30 pm Vietnam time) after a long flight and train journey.
I wanted to thank you personally for your very kind and friendly welcome to Vietnam. You have certainly also contributed in our great trip to your beautiful country. You have arranged everything very well, even beyond our expectations.
I also wanted to thank you very much for the dinner and the gifts you have given us. I still feel embarrassed that you have also paid all the drinks. I wish I could return the favour for your very kind hospitality.
Later this week, I will complete the evaluation forms and I will also send your email to Koen so that he can do the same.
It was a great honour to meet you and THANK YOU SO MUCH J
Best regards from Belgium,
North Vietnam Holiday – 6 Days - from 21 May – 26 May 2015
Dear Viet Nguyen,
All the necessary information’s were provided by Sales person and he replied all my queries very fast and he tried his best to accommodate all my requests and I was really happy to interact with him and If I prefer to come back again to you, it will be because of Mr.Viet Professionalism and the way he treat customer.
Mr. Sathish Kumar & Family from India
South & Mid Vietnam Discovery - 8 days/ 7 nights - 18 - 26 May 2015
Dear Mua Nguyen,
I would like to add my appreciation for Ms. Mua, who patiently designed the tour as per my taste and was enjoyed by my family and also our tour guide in South Vietnam, Ms. Hueng, she was remarkable, friendly, knowledgeable and made our trip very interesting.
Thank you Travel Vietnam!
Mrs. Thelma Dsilva from India
Vietnam Holiday – 5 Days from 12 May to 17 May 2015
Mr. Viet and his entire team are so professional and customer friendly. Thanks to Travel Vietnam's professional culture.
Mr. Ramesh Rangamani from India
DISCOVER MEKONG 9 days/ 8 nights from 4th May 2015 to 12th May 2015
We are now home from our trip and trying to get back in routine.
We really enjoyed our trip.
Our guides and drivers were all very good. We would like to give extra praise to our guide and driver in Viet Nam. Our guide Lucy(American name) and our driver Chu were exceptional. Lucy always went above and beyond what she had too and was particularly helpful in every way. Chu our driver was an excellent driver and very skilled. One thing we would like to mention is on Day 7 in Siem Reap the drive to watch the sunset from Phom Krohm Mountain is not a drive - but a very steep long climb up hundreds of stairs and steep mountain road, not something a tourist would want. We would never do something like that again. We also want to thank you for all the attention that you gave us throughout our trip.
Vietnam Discovery 15 days 14 nights from 01 May to 15 May 2015
We had a wonderful time in Vietnam. Everything was executed to perfection. Our holiday was lovely and I wanted to thank you personally for organizing an amazing trip for us :)
Anisha from India.
MEKONG DISCOVERY (05 May – 15 May 2015)
Dear Thuy Do
We were very impressed with Travel Vietnam. Everything ran very smoothly during our trip, and the drivers and guides were all excellent. We liked that we had telephone contact numbers in case we had any problems, luckily we didn't. The guides were knowledgeable and professional and we were very impressed with them. We also liked the flexibility when designing our itinerary. Live chat experience was good, and when we changed our itinerary several times and when we had questions Ms Thuy Do responded very quickly indeed, and she was very patient and helpful. Travel Vietnam service exceeded our expectations.
MR. ROGER GARDNER & SPOUSE from United Kingdom
Luang Prabang & Vietnam Discovery 12 days/11 nights from 24 April to 5 May 2015
Dear Mua Nguyen
Thank you all for everything, especially for making the changes to our itinerary at the last moment. Mua Nguyen is an excellent sales representative and helped us create a fantastic itinerary for our vacation in Laos and throughout Vietnam. I know it must have been very difficult to make changes to our itinerary with so little time, and I'm thankful you allowed us to see the beautiful area of Hoian.
All of the guides and drivers were great, accommodations were lovely, and Katherine and I have had a pleasant and memorable vacation, thanks to you!
I'll be sure to recommend your company in the future for any potential clients visiting Vietnam.
Mr. Kelvin Chang from USA
Essential Vietnam & Cambodia 12 days 11 nights from 20 Apr to 01 May 2015
Dear Van Anh
I am exceptionally impressed with the service from your travel agency. My friend and I were in Vietnam and Cambodia for 12 days and during this time, our tour guides and drivers were excellent. The guides were always punctual, pleasant, informative, good sense of humour and always very considerate and helpful. I would strongly recommend your agency to anyone and I wish you all the best as your hard work is paying off and you have a very satisfied customer.
Ms. Elham Asgari & Ms. Ladan Sharifi from UK
Vietnam Discovery 15 Days from 17th April 2015 to 1st May 2015
Dear Mr. Minh Dang,
We are back home in Belgium.
We thank you and Travel Vietnam for the professional organization of our 15-days tour from North to South Vietnam. All travel organized by Travel Vietnam, internal flights, train, boat, cars were well organized. Hotels, restaurants and excursions were well chosen. Guides and drivers were top professional. In particular, we are very thankful to the guide in Hue and Hoian.
The presents we received from Travel Vietnam given to us on the first day by yourself have survived the long travel from Vietnam to Belgium and have now a nice place in our home.
Thanks a lot to everybody and when we will travel again in Vietnam or countries in with Travel Vietnam is operating we will contact you and Travel Vietnam again.
So long !
Belgium, May 2, 2015.
André Boelen / Eugenie Theunissen from Belgium
Grand Vietnam 18 Days 17 Nights from 06 Apr to 23 Apr 2015
We would like to thank you for organising our trip to Vietnam. We had a wonderful time touring your beautiful country and will choose your company again if we come back.
All the guides, drivers and tours we had were very good and the hotels you chose were well located and all of a very high standard.
Thank you for getting us checked in for our flight when we were late leaving Hanoi. We really appreciated the dinner you organised for us in Hoian.
Thank you for the use of your phone, it was good knowing that we could contact you or the guides at any time. It has been an enjoyable experience dealing with you and your company and we shall recommend you to our friends and family. Thanks again,
Peter and Angela from Australia
NORTH VIETNAM EXPERIENCE (14 Apr – 19 Apr 2015)
Sorry for the confusion in regards to my low food rating.
The staff attempt to please us was outstanding! As you know, my family has many dietary likes, dislikes and intolerances. I gave the 5 rating because we didn't love the food. However, it is our personal issues, not lack of effort on the Aphrodite. Perhaps I should have clarified in the comment section.
Our trip to your country was amazing. I have already passed on your name and our itinerary to a friend. We can't stop talking about how much we enjoyed our trip... Everyone was so nice and helpful! I hope to return some day.
I hope that clarifies any questions or concerns.
Sarah from United States
Grand Vietnam 21 days 20 night - from 29th March 2015 to 18th Apr 2015
Dear Minh Dang,
It was extremely well organized trip, I enjoyed every moment. two guides were especially good: lady in Saigon and young man in Hui and Hoian. Most of guides speak very good English. Every driver and guide were on time and I never waited for anybody. Drivers are calm and practice safe driving in chaos of Vietnam traffic. I felt good and safe all the time. Vietnam people were pleasant and genuinely nice. Mobile phone was nice touch. Cooking classes in Hoian were good although I was resistant to go at the beginning. Mekong delta tour was very nice, especially tour with small boat without motor. Cities are clean and with lot of green. Food was unbelievable, both in small cheap restaurants and expensive ones.
A few meals organized by Travel Vietnam were also very good introduction into fine Vietnamese food. I would include more colonial parts of Hanoi and Saigon, they are part of Vietnamese history as well (like Rex or Opera in Hanoi and Saigon) I hope to go to Cambodia and Myanmar in 2 years and I hope to use the same agency. I just want to repeat that Mr. Dang was very professional in responding to my mails and listening to my concerns and interests His final offer was perfect match to my interests and financial abilities.
Ms Elizabeth Protic from Canada
Vietnam at a glimpse 8 days 7 nights from 08 April to 14 April 2015
Dear Mua Nguyen
We enjoyed our trips very much, Mua was great in planning, communicating, and execution. We did a lot in a short time and could not have asked for a better plan. The guides were great in English and in their knowledge. The drivers were amazing to go from point A to point B without an accident!! Especially our driver in Hanoi who had to drive for 9 hours. as for suggestions: In cases when the drives are a few hours, it would be good to plan something small for the middle in order not to drive for so long at once. There is so much to see (even an ordinary cafe is interesting to us western tourists).
Mr. Farshid Arman from USA